CEO & Founder

• Apr 2015 - Present

Founded in 2015 by long experienced managers, MICSAR provides the following services: GDPR and ICT Security - Privacy and Cybersecurity Audit (ISO 19011), risk analysis and mitigaton - Privacy compliance management - Support on ISO/IEC 27001 certification - DPO and CISO as a Service IT Management Consulting - CIO on-demand - Startup management: from Business Plan to post-startup operations - IT Operation Services ITIL re-organization - IT Project/Program Management IT Outsourcing Advisory and Strategy - IT Outsourcing - IT Infrastructure and Application Outsourcing - Business Process Outsourcing - Procurement support to optimize Outsourcing contracts Digital Transformation - IoT - Industrial 3D Printing - Big Data Strategy CRM ICT & Process Consulting - Multichannel organization, including innovative channels (Social, IoT, …) - CRM economics: Business Case/ROI for new services introduction. CRM TCO/Opex/CAPEX Analysis - Process improvements in domain of Marketing, Sales and Customer Care: Contact Center Optimisation - Enterprise CRM Project Management - CRM Outsourcing negotiation and contract optimization Show less

Senior Advisor

• Oct 2022 - Present

Senior Advisor

• Nov 2017 - Present

HEAD OF INFORMATION SECURITY GOVERNANCE & EMPOWERMENT Business Line: • Organization: Assessment, Compliance & Organization Governance • Process: Assessment, Compliance & Process Governance • Data Protection: Assessment, Audit & Compliance • Empowerment & Skill Improvement: Coaching, Awareness, Classroom & Virtual Education • Checking the match between business needs and available resources and proposing implementation of any shortcomings, including new approved products/services Show less

Co-founder & member of the Board

• May 2018 - Present

Data Protection Officer

• May 2018 - Present

Group DPO

• Nov 2020 - Oct 2021

Data Protection Officer

• May 2018 - May 2020

General Manager/COO & Co-founder

• Apr 2015 - Aug 2017

Dragonfly is an innovative start-up operating in specific services for industrial 3D printing. It “takes off” in 2015 from the Nofrill experience in the “additive manufacturing” industrial transformations of an aerospace company (serial production of 3D printed steel and aluminum components, designing and lightweighting mechanical parts meant for additive manufacturing). Imagine Dragonfly as an “Industrial 3D printing enabler”, not a just supplier of technological systems or prototypes. Indeed, Dragonfly is able to provide an all-around support, in terms of both services and products, to embrace new and emerging additive manufacturing opportunities (from customized business cases to system integration services and from products engineering design to third parties prototyping & production). We work with companies looking for new ways of making products, from aerospace to automotive, from energy to mechanical fields, supporting them in the business transformations enabled by the new digital technologies related to the fourth industrial revolution (Industry 4.0). Dragonfly is located in Rome and San Lazzaro di Savena (BO) inside the Emilia-Romagna Region well known as "Mechanical valley". Show less

Chairman & Founder

• Jan 2013 - Jul 2015

Infordata Consulting S.r.l. is an Italian Start Up focused on processes and services design, based on emerging ICT technologies (Open Data, Mobile Application, Internet of Things, 3D Printing), enabling efficiency and usability of public and private services (Smart Cities, Healthcare, Smart Energy). With our experienced consultants we also provide Business Development, Project Financing and Strategic IT consultancy services.

3D Printing Advisor

• Jan 2013 - Jul 2015

3D Printing industrial process modeling - Senior Advisor

Business Unit Manager

• Jan 2013 - Dec 2014

Managing a BU focused on Entrerpise Content Management Solutions, specifically based on EMC Documentum platform. Managing a BU focused on Entrerpise Content Management Solutions, specifically based on EMC Documentum platform.

CIO, ICT Security & Planning

• Jun 2009 - Oct 2012

CIO at Almaviva Group, managing complex IT environments due to the dimension of the Group (9 companies, 10 sites, 6.500 positions) and to continuous merging and acquisitions. System managed includes ERP (SAP and Microsoft Navision) , BI (Hyperion, Microsoft, SAP BW,), Custom Systems (.net based), Intranet and ECM (MS Sharepoint based). I also have the responsibility of the ICT Policies, including Security. Planning: IT budget and IT Professional Service Allocation Manager (over 1.200 employee). Show less

Member of the Board

• Jan 2011 - Jun 2012

Chairman

• Jan 2009 - Dec 2010

Based in Bilbao, ESI is a 110 employee company working on software quality area (CMMI) and productivity technologies (Reuse of software). Revenues comes from worldwide consulting services and European/Governative (Basco and Spanish) funds Based in Bilbao, ESI is a 110 employee company working on software quality area (CMMI) and productivity technologies (Reuse of software). Revenues comes from worldwide consulting services and European/Governative (Basco and Spanish) funds

CIO, CTO & Delivery Director

• Feb 2007 - Jun 2009

Reporting to the CEO, I manage a 1.100 employee workforce, with the following responsibilities: • Delivery: about 1.000 engineers organized in Service Line/Competence Center and staffed, according to a matrix organization, on the market Business Units • IT Security Policies • Operations on one of the largest Data Center in Italy (serving Public Sector). • HR: HR management, Compensation, Training and Development • IT-Governance: CIO, PMO, Resource Management • Bid Management Team: technical and administrative support in public tenders and bids. • Contact Center IT: supporting about 5.000 agent positions, TLC, CRM, System Integration Show less

CIO & CTO at COS Group

• Mar 2002 - Feb 2007

COS is the first Contact Center outsourcer in Italy (10.000 agents, 11 sites, about 5.000 positions). With 8 PM and about 50 associates reporting to me, I’m technical responsible for all IT area, including pre-sales and partnerships. COS is the first Contact Center outsourcer in Italy (10.000 agents, 11 sites, about 5.000 positions). With 8 PM and about 50 associates reporting to me, I’m technical responsible for all IT area, including pre-sales and partnerships.

Program Manager

• 1999 - 2002

a) Program Manager: managing, as a system integrator, the deployment of big and complex Contact Center, even in partnership with other companies (IBM, Avaya, HP, Ericsson, Sema). Typically I worked on more than on project, coordinating different PM, maintaining relationship with the customer middle and high management, defining the overall Contact Center architecture, arranging project groups (a mix of NCR associate and contractors), providing continuous information to NCR management and financial controllers. b) Pre-sale and bid management: collaboration with sales department in order to push NCR solutions and to evaluate costs (in terms of effort, hardware, licensing) and planning revenue milestones. Show less

PM

• Oct 1998 - Apr 1999

I was employed in the SDI (System Development Integration) department, responsible for CTI applications. I worked at the company start-up and specifically on: • Customer requirements, architectures and specifications, cabling, trunk dimensioning and testing, CTI routing strategies. • CTI systems acceptance tests. • Supplier management and Gantt planning. Wind’s Call Centers were based on Avaya ACD, Genesys CTI server, Conversant IVR, Filenet DMS, Vantive Contact Management. I was employed in the SDI (System Development Integration) department, responsible for CTI applications. I worked at the company start-up and specifically on: • Customer requirements, architectures and specifications, cabling, trunk dimensioning and testing, CTI routing strategies. • CTI systems acceptance tests. • Supplier management and Gantt planning. Wind’s Call Centers were based on Avaya ACD, Genesys CTI server, Conversant IVR, Filenet DMS, Vantive Contact Management.

CTI Analyst and developer

• 1995 - 1998