Experience

Havas India

• India
• Advertising Services
• 1 - 100 Employee

• Associate Vice President - Human Resources

  • Apr 2023 - Present

• General Manager - Talent Management

  • Nov 2021 - May 2023

  In my role, I lead Talent Acquisition for Havas Media & Havas Worldwide (Media, Creative, Digital, ecom etc.), performance management, HR operations, on-boarding and Employee Engagement initiatives across media and creative agencies of Havas Group and manage organization-wide programs wellness, POSH, Career Progression and more.



Self-employed

• Mumbai, Maharashtra, India

• Human Resources Consultant

  • Jun 2020 - Oct 2021



Kinetic

• United Kingdom
• Advertising Services
• 300 - 400 Employee

• Associate Vice President Human Resources

  • Oct 2015 - Oct 2019

  Kinetic, the premier global out-of-home specialist agency and a fully-owned subsidiary of WPP, excels in delivering solutions that achieve ambitious brand and marketing goals for our clients. As a key leader at Kinetic, I oversaw various critical HR functions across all units in India, including Talent Acquisition, Performance Management, HR Operations, Talent Engagement and Development, and Learning Initiatives. With a headcount of 150 employees, I directly reported to the CO-CEO of Kinetic India. My tenure involved setting up, structuring, and formalizing all HR operations, implementing effective systems for attendance management, performance evaluation, recruitment, assessment, database management, and statutory compliance. Recognizing the importance of employee development, I initiated various learning initiatives, encompassing behavioral and process training programs. Moreover, I took charge of Corporate Communication for the CEO and ensured compliance with global regulations. During a crucial organizational restructuring phase, when the company was separating into two entities, I led the change management process, ensuring a seamless transition. Innovation was a priority, and I worked on automating HR systems using Artificial Intelligence, enabling more efficient employee feedback processes. Show less



Ushta Te Consultancy Services LLP

• India
• Staffing and Recruiting
• 1 - 100 Employee

• Head Human Resources

  • Nov 2013 - Oct 2015

  Ushta Te is an independent Search and Recruitment Specialist with a focus on the Luxury, Media, Entertainment, Retail, BFSI, E-commerce, Digital, and Advertising sectors. In a two-pronged role as Business Head and Head HR, I successfully managed client relationships and internal HR matters. Leading a team of 12 consultants, I effectively met the manpower requirements of various clients, including senior level recruitments. As the HR Lead for Microsoft Business, overseeing MSN, Microsoftstore.com, Bing, and Cortana, I played a pivotal role in pitching and onboarding the business. Additionally, I created internal dashboards and reports to monitor key metrics for MSN I implemented policies and procedures that positively impacted corporate profitability, employee satisfaction, and overall productivity. My efforts included conducting Training and Employee Engagement Activities. Responsible for managing the organization's P&L, I closely drove bid management and RFP for existing accounts. I also handled end-to-end SOW/PO and invoicing. Client acquisition and key account management were part of my responsibilities, which involved client meetings, exploring new business opportunities, building revenue pipelines, and motivating and sharing knowledge with the team. Furthermore, I took charge of Performance Management and Employee Development. I designed an objective review system to assess team performance monthly, providing systematic feedback to enhance overall performance. Show less



Craftsvilla

• Technology, Information and Internet
• 1 - 100 Employee

• Chief Manager - Human Resources and Customer Services

  • Oct 2011 - Oct 2012

  As Head of Human Resources: • Set up offices in Mumbai, Jaipur, Bangalore, and Noida. • Implemented HR policies and procedures, including Payroll, Compensation, and Compliance training. • Designed Employee Induction, Orientation, and Rewards & Recognition programs. • Conducted Employee Satisfaction Survey with 80% satisfaction scores. • Implemented Performance Management & Balance Scorecard systems. • Launched HR Helpdesk, achieving 2-day TAT for 88% queries. • Led Talent Acquisition, hiring top talent within TAT and cost control. As Head of Customer Service: • Established Customer Service function for voice, chat, email support. • Converted inbound center into profit center via outbound calling. • Achieved high customer feedback scores for satisfactory resolution. • Designed surveys for customer satisfaction and retention. • Reduced interactions to 3, increasing FTR to 65%. • Achieved exceptional on-time vendor/seller delivery, low returns & refunds. Show less



plugHR

• Australia
• Human Resources Services
• 1 - 100 Employee

• Manager - Human Resources (HR Consultant)

  • Jul 2011 - May 2012

  As a key contributor at PlugHR, I played an integral role in providing unique subscription-based HR management services. For SMEs, I helped in setting up and running HR departments, while for larger organizations, I augmented existing HR departments to achieve enhanced results. During my tenure, I demonstrated my expertise by managing comprehensive HR functions at client sites, which included policy formation and overseeing the entire employee life cycle. I also took charge of the Statutory Compliance Audit, ensuring adherence to relevant regulations. My responsibilities extended to strategic HR planning, development, and implementation. This involved designing recruitment policies, adopting best practices, handling discipline and grievance settlement, conducting employee satisfaction surveys, initiating employee engagement programs, analyzing productivity, and effectively controlling attrition. I also crafted the Career Progression Roadmap and Campus Recruitment Strategy to attract top talent. Additionally, I designed the Staffing policy, which encompassed Vendor Empanelment & Evaluation and Competency-Based Assessment Sheets for different organizational levels, further strengthening the recruitment process. Furthermore, I devised the Employee Communication Policy, creating tailored modes of communication for varying levels within the organization, along with a systematic data capturing and follow-up mechanism. One of my key achievements was aligning HR goals with corporate objectives and ensuring seamless communication of these goals across all departments. Throughout my journey, I had the opportunity to serve esteemed clients, such as EverFocus India Pvt. Ltd., Energos Technologies India Pvt. Ltd., Agility Logistics Pvt. Ltd., Hiran Orgochem Pvt. Ltd., and Craftsvilla. Show less



WNS

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Assistant Manager - Human Resources

  • Feb 2009 - Jul 2011

  Worked under the guidance of the Head HR and successfully managed Talent Acquisition, Talent Engagement & Development, MIS/Analytics, and Employee Grievances. Led the redesign of onboarding sessions to enhance the experience for new hires. Additionally, automated both the Performance Management and Reward & Recognition Processes, streamlining operations for improved efficiency. Worked under the guidance of the Head HR and successfully managed Talent Acquisition, Talent Engagement & Development, MIS/Analytics, and Employee Grievances. Led the redesign of onboarding sessions to enhance the experience for new hires. Additionally, automated both the Performance Management and Reward & Recognition Processes, streamlining operations for improved efficiency.



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Executive

  • Sep 2005 - Jan 2009

  Managed the full range of HR functions, including Recruitment, Performance Management, Learning & Development, Employee Engagement, and MIS/Analytics, for a workforce of over 350 employees. Created and implemented the New Leaders Orientation Program. Successfully identified and retained high-potential employees, resulting in a proactive reduction in attrition rates. Reported directly to both the HR and Business Head while overseeing the Global Operating System. Managed the full range of HR functions, including Recruitment, Performance Management, Learning & Development, Employee Engagement, and MIS/Analytics, for a workforce of over 350 employees. Created and implemented the New Leaders Orientation Program. Successfully identified and retained high-potential employees, resulting in a proactive reduction in attrition rates. Reported directly to both the HR and Business Head while overseeing the Global Operating System.