Experience

The West Brom

• United Kingdom
• Financial Services
• 200 - 300 Employee

• Head of IT Delivery

  • Mar 2023 - Present

• Head of IT service

  • Sep 2022 - Mar 2023



OSB Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior Manager IT operations

  • Jun 2022 - Sep 2022



Coventry Building Society

• United Kingdom
• Banking
• 700 & Above Employee

• Senior IT Manager: IT Operations and Data Centres

  • Jan 2017 - Sep 2020

  Summary The main objectives I was given upon joining the organization was to set up a 24 x 7 team to undertake the maintenance, support and operation of the Financial Transaction Batch for the entire building society and to establish a 24X7 monitoring and alerting environment framework and operating model. I am responsible for the service continuity of the Legacy Data Centres and assist in the development and delivery of the Infrastructure Transformation Program and the Summit Replacement Project whilst providing management and strategic oversight of 4 X Data Centres, 68 Comms rooms, Data Centre Department, 24x7 Operations Department and a Data Management Department. My main areas of accountability were as follows: Provide strategy and management oversite for the CBS 24x7 Data Centre Team, Operations Team and Date Management team Oversee the delivery of CBS’s 2 X new Co Location Data Centres Deliver new Monitoring and alerting platforms SolarWinds AppDynamics ServiceNow Event Management Management of 2 X Legacy Data Centres Development of Operating models that encompassed Data Centres, Operations and Data Management Project Oversight Financial Transaction Batch management Service continuity Setup and developed AWS Cloud team Show less



IBM

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Service Delivery Manager

  • Jan 2014 - Jan 2017

  My Clients included: Royal Bank of Scotland, Lloyds banking Group, Defra, Walt Disney Corporation, Royal Sun Alliance Insurance, Co-Op, London Borough of Greenwich, Lewisham Borough Council, Arcadia Group, Virgin Group, Elsevier, NHS, BUPA, TUI, GKN, Pfizer, Glaxo Smith-Kline, Johnson and Johnson, Guinness, Shop Direct GroupMy role encompassed multiple industry segments, Healthcare, Financial, Government, Retail and Automotive:Took ownership of UK restricted accounts as part of a restructure of the UK's management teamDelivered a migration of services to an offshore and onshore modelTwice Rewarded with delivery awards from IBM Senior leadershipSupervising TUPE of IT staff, recruiting and training employees along with realigning of role expectationsDefined strategy, architecture and processes for IT Operations and Infrastructure.Validated all IT activities performed within the parameters of applicable laws, codes, and regulations.Completed SC clearance Show less

• Lead Infrastructure, VMware and Active Directory Architect

  • 2006 - Jan 2014

  SummaryMy role encompasses the Design, Development and Delivery of numerous systems varying from single box to multi node Cloud, AWS, Vmware ESXI and Wintel cluster installations.I provide consultation to assist customer’s to establish their technical requirements.I use the requirements as a baseline to develop my design ensuring that TCO, capex, unnecessary delivery and BAU complexity are minimised and productivity, uptime and profitability are maximised and ensuring the environment and delivery goals meet the needs of the business. I then proceed to establish a Technical project plan which would include all auxiliary services required to deliver the solution, hardware, software, networks etc. The next phase is to implement the solution into a test environment to enable proof of concept, pilot, production, migration and disaster recovery strategy. I liaise and update the Customer \ Project team during the entire project lifecycle. Being customer facing has been ever present my entire career I am comfortable in this position I am Au Fait with the etiquette required.My main areas of accountability were as follows:Devise, design, test and implementation of enterprise solutionsTechnical project plan developmentTechnical Project DeliveryTechnical Author4th line troubleshootingSystem analysis and problem resolution Show less



Capgemini

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Lead Exchange Design and implementation engineer

  • 2005 - 2006

  Design, test and implementation of enterprise exchange solutions. Develop Pilot project plans. Implement into live environment. Write technical handover documentation Pre-sales discovery and proposal presentation Post-sales workshops Design, test and implementation of enterprise exchange solutions. Develop Pilot project plans. Implement into live environment. Write technical handover documentation Pre-sales discovery and proposal presentation Post-sales workshops



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Exchange Design and implementation engineer

  • 2000 - 2005

  Design of enterprise exchange 200X solutions. Test and validation of exchange solutions. Develop Pilot project plans. Implement into live environment. Write technical handover documentation. User and system administration on an W2K\W2k3 based network Exchange 2000\2003 configuration, implementation Maintenance Hardware Break-fix diagnostics Creating and implementing installation manuals and processes Backup, restoration and disaster recovery using Backup exec Network and server troubleshooting Maintaining an accurate and consistent flow of network traffic using WINS/DNS/TCP.IP. Show less



Queen Elizabeth Hospital

• 3rd Line Support/Project Engineer

  • 1998 - 2000



JLR

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• 3rd Line Support/Project Engineer

  • 1997 - 1998



BBC Pebble Mill

• 2nd Line Support

  • 1996 - 1997



Datum Computer Services LTD

• Field Service Engineer

  • 1995 - 1996