Lauren Holbrook Gray

Customer Success Manager at Tethr
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Contact Information
us****@****om
(386) 825-5501
Location
US

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Credentials

  • Tethr Insight Builder Certification
    Tethr

Experience

  • Tethr
    • United States
    • Software Development
    • 1 - 100 Employee
    • Customer Success Manager
      • Oct 2020 - Present

      • Subject matter expert in CX, customer success, and speech analytics • Partners with customers to uncover critical business drivers and objectives, define data strategies • Converts unstructured data into structured data, recognizing pertinent language patterns and trends • Coaches focal point development, and best practices using speech analytics to identify actionable metrics towards ROI and KPI goals • Subject matter expert in CX, customer success, and speech analytics • Partners with customers to uncover critical business drivers and objectives, define data strategies • Converts unstructured data into structured data, recognizing pertinent language patterns and trends • Coaches focal point development, and best practices using speech analytics to identify actionable metrics towards ROI and KPI goals

Education

  • Baylor University
    Master of Arts (M.A.), Interpersonal Communication
    2011 - 2013
  • University of Northern Colorado
    Bachelor’s Degree, Communication, History
    2008 - 2009

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