Director of IT

• Aug 2020 - Present

Director of IT

• Feb 2013 - Aug 2020

Manage a small team that supports over 50 office and remote users as well as over 50 restaurant locations. Administer all server and infrastructure and day-to-day activities and upkeep of the corporate network. Ensure that network is secure and that we achieve PCI compliance every year. Plan and budget for major projects as well as day to day operations. Manage multiple vendors in an outsourced environment ensuring that they maintain our SLA's and provide service to our levels. Planned projects to upgrade hardware and software across all 50+ restaurant locations with a very tight timeframe. Show less

Senior Systems Administrator

• Nov 2000 - Feb 2013

Manage a small team that is responsible for providing computer support for 75 users and remote support for 125 off-site employees in a Windows XP/Win7 environment. Support Office 2003/2007/2010 as well as custom web and client applications. Team provides end-user support and training for all applications and hardware. Build, deploy and manage over 30 Dell servers running Windows 2003/2008/2012 in support of high-availability IIS Web, SQL and Citrix and Windows Terminal Servers that are accessed by clients locally and globally. Administer all servers including Exchange 2003, IIS, SQL, Active Directory, Citrix 4.0, Cold Fusion, and Norton anti-virus. Patch and update servers using Microsoft Windows Server Update Services (WSUS) and Dell Open Manage for hardware updates and notifications. Monitor Windows system and event logs, Norton Anti-Virus logs. Use Dell Management Console to monitor errors and issues on all Dell servers and supported hardware devices. Administer Group Policy and batch files/scripts for end users and servers. Administer and maintain Mitel phone system with analog, digital and VOIP terminals. Assisted with implementation of VMware and Hyper-V servers for use in development server installation and testing. Maintain firewall/router settings and security updates for all desktop and server computers. Maintain and streamlined the backup of all critical servers, applications, and data using Symantec BackupExec. Plan and submit IT Operational and Capital budgets for all aspects of the IT department. Responsible for the planning and procurement of all IT hardware, software and related licensing. Monitor and inventory desktop, server and network hardware and software. Show less

Sr. Systems Admin

• 2006 - 2007

Was responsible for computer support for 40 office users and 50 restaurant locations running Windows XP and Windows 2003 Servers. Managed 10 servers including Exchange 2003, SQL, ADP PC/Payroll, Trend Micro OfficeScan, BackupExec and others. Configured all new domain and e-mail accounts and managed security groups and permissions. Responsible for network equipment configuration, monitoring and security including Cisco and Sonicwall devices. Helped to plan the design of the network, power and server room layout of new office building. Planned and coordinated move of corporate offices and all infra-structure to new facility. Show less