Experience

24+ customer care center
• Belgium
• Consumer Services
• 1 - 100 Employee
• Recruiter @ 24+ | Wij beléven onze job!

  • Sep 2023 - Present


Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Internship HR generalist

  • Feb 2023 - May 2023

  - Learning & Development: support in material for education of managers (both HR policies and developing soft skills) - Handling cases of employees: conducting interviews with employees and prepare reports - HR Policy: drawing up guidelines - First Line Support for employees & managers - Support organization of events: e.g. retirement celebration, education forum for managers, etc. - Offboarding: exit interviews/ administration letter of termination, calculation of notice period,etc. -Employer Branding: participate in job fairs and practical support Show less



Volvo Car Gent

• Automotive
• 700 & Above Employee

• Internship HR officer

  • Oct 2022 - Dec 2022

  Talent Acquisition & development: - Screening vacancies - Scheduling candidates - Attending interviews - Following up/attending learning paths - Assessments - Attending meetings - Participating in projects in collaboration with Randstad in-house and external companies Business Partner: - Attend exit interviews - Trade union meetings - Attend manager training - Turnover,... Welbeing: - Attending meetings - Participating in projects/campaigns related to wellbeing - Surveys,... Show less



Liantis

• Belgium
• Civic and Social Organizations
• 700 & Above Employee

• Internship Payroll

  • May 2022 - Jun 2022

  Job description: - Handling customer requests - Input / reading in and checking new employees - Changes in the signaling of employees - Correct conclusion of the end or change of existing employment contracts - Wage calculation - Telephone contact with customers - Starting up new customers - Calculating holiday pay,... Job description: - Handling customer requests - Input / reading in and checking new employees - Changes in the signaling of employees - Correct conclusion of the end or change of existing employment contracts - Wage calculation - Telephone contact with customers - Starting up new customers - Calculating holiday pay,...



Recrewtment

• Belgium
• Human Resources Services
• 1 - 100 Employee

• Internship Recruitment

  • Feb 2022 - Apr 2022

  Job description: - Telephone screening - CV screening - Draw up contracts - Draw up vacancies - Conducting Interviews - Write a profile proposal - Publishing vacancies - Feedback to candidates,... Job description: - Telephone screening - CV screening - Draw up contracts - Draw up vacancies - Conducting Interviews - Write a profile proposal - Publishing vacancies - Feedback to candidates,...



Delvaux

• Belgium
• Luxury Goods & Jewelry
• 200 - 300 Employee

• Assistent Store Manager

  • Oct 2018 - Jul 2021

  Main tasks: - Participate in recruitment process and evaluation interviews - CRM and manage customer database - Store operations such as stock managment, admin and orders - Assist in dealing with clients complains, exchange and enquiries - Develop strategy action plan to achieve company goals and - Participate in managers meetings and trainings motivate team members - Assist with team trainings and share product knowledge, achieving targets/ cross and upselling, UPT - Responsible for the uniforms and apearance of each SA cleanliness and the follow-up of guidelines - Organize and guide VIP customers to the showroom in Paris and other events - Achievement of personal objectives set by manager and area manager - Advising and supervising requests for tailor-made exotic handbags and following up and communicating with the product department - Product training and history “La maison Delvaux” - Training Costumer experience Show less



Hermès

• Retail Apparel and Fashion

• Responsible department Jewels&Watches

  • Oct 2016 - Jun 2018

  Main tasks:- Sales - Monthly inventory of responsible departments- Merchandising- Follow up stock and orders- Purchases seasonal collection presented in Paris showroom- Management of costumer database - Administration- Feedback of trainings - Communicate with project developers - Send mails and follow up costumers - Achieving targets /Cross and upselling Accomplishments:- Watches +10%- Jewelry +12% - Average Basket of +55% VS LY - Exceptional sales result in personal contribution +23% VS LY - Training watches - Training Horizon department specialized in only Special orders “Bespoke” - Organize and guide VIP costumers to the Showroom- Coaching Client experience and evaluation Show less

• Sales administration

  • Nov 2009 - Jun 2018

• Responsible department Tableware-Home-Mens silk-Horse riding

  • Sep 2015 - Jul 2016

  Main tasks:- Follow up stock and orders - sales- Merchandising- Seasonal purchase of collections in Paris showroom- Feedback of trainings - Follow up costumers files- Pre orders - Administration- Achieving targets/Cross and Upselling Accomplishments:- Silk men +6%- Table ware +14%- Organize and guide VIP costumers to the showroom- Training Jewelry- Training Client experience- Coaching Client experience and evaluation

• Responsible department Fashion accessory&Silk

  • Nov 2009 - Oct 2015

  Main tasks:- Visual merchandising- Sales- Follow up stock and organize - Follow up costumers files- Pre orders - Seasonal collection presented in Paris showroom - Achieving targets/Cross and Upselling- Feedback of trainings - Various trainings of differents department to gain a deep knowledge of the products “Voyage en Hermès” - Training of the responsible departments- Training Sales Techniques/monthly evaluation



The Donna Karan Company, LLC.

• Retail Apparel and Fashion
• 400 - 500 Employee

• Sales assistent

  • May 2005 - Oct 2009

  - Visual merchandising - coach new staff - Sales assistent Manager - styling - Visual merchandising - coach new staff - Sales assistent Manager - styling



Versace

• Retail Apparel and Fashion
• 700 & Above Employee

• Sales assistent

  • Sep 2001 - Apr 2005

  Gianni Versace Couture based in Antwerp - Sales assistent Gianni Versace Couture based in Antwerp - Sales assistent