Administrative Assistant

• Jul 2022 - Present

Project Trainer

• Jul 2017 - Present

Deliver company and client training/refreshers to trainees (new) and existing agents, Performance Management Analysts and/or Supervisors. I work closely with our Clients and/or Operations to update training material on an ongoing basis; consistently seeking to improve results of training modules.Ongoing reviews of quizzes covering training agenda to ensure material is up to date. Provide feedback of all quizzes, daily progress and evaluations with the trainees and operational contacts including client.Deliver training/refresher solutions of any metric to ensure all targets are met. Design refresher training with quizzes to reinforce topics while simultaneously ensuring alignment across all areas including Operations, Performance Management and Training.Scheduling with Operations, agent availability for refresher training or group huddles for coaching.Send weekly report of results from previous week’s coaching sessions and action plan(s) going forward.Deliver all company/client training, influencing sales/customer service styles and approach.Availability to assist with/meet the requests and needs of direct/ indirect Senior ManagersTravelled to Grenada and The Dominican Republic for on site program training and completed Virtual Training in St. Lucia. Show less

Operations Supervisor

• Jul 2015 - Jul 2017

Customer Service Representative

• Jan 2015 - Jun 2015

Nursing Auxiliary

• Dec 2012 - Jan 2015

Performance Management Analyst

• May 2010 - Nov 2012