Experience

Akili Maliasili
• Kenya
• Non-profit Organizations
• 1 - 100 Employee
• Education and Programs Co ordinator

  • Sep 2021 - Present


Native Camp

• Serbia
• Education Administration Programs
• 700 & Above Employee

• English Tutor

  • May 2020 - Present

  Motivated and mentored the students to stay on track in their respective courses. Coordinated with the student and the mentor to resolve any arising concerns. Provided motivating comments and constructive feedback for each assessment item. Maintained effective communications with all the available resources. Provided appropriate information to each of the students for their successful completion of respective courses to enable them to go abroad or join English vocations. Ensured that upon completion of a course the students are awarded the final grades. Show less



CHUO RECORDS ENTERTAINMENT

• Client Relations Partner

  • Dec 2013 - Apr 2020

  Acted as the primary resource to existing client base. Fostered and maintained client relationships by planning, conducting telephone calls and in-person visits with client representatives, officials, or decision makers. Provided client on-site consulting representation and training including computer program in-servicing, enrollment meetings, and Q&A sessions. Demonstrated ability to work remotely with minimal supervision while effectively managing time to accommodate extensive travel and associated scheduling. Educated and updated clients on procedural, technological, compliance and regulatory changes affecting workflow, pricing, technology and service. Obtained a detailed understanding of clients' internal processes and workflow to enable better service delivery and enhanced client relationships. Created effective meeting agendas in order to capture appropriate client information, needs, and concerns. Represented the company in various professional organizations and activities including conferences and meetings; communicated information from these activities to appropriate individuals within the company. Show less



English Partner

• United Arab Emirates
• E-Learning Providers
• 1 - 100 Employee

• Customer Service Representative

  • Jan 2017 - Feb 2020

  Helped company attain the highest customer service ratings (as determined by external auditors) -- earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness. Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity. Co-developed on-the-job training program that reduced training time from eight weeks to five. Contributed to an 8% sales increase by improving lead-generation and sales-tracking techniques. Accomplishments repeatedly exceeded monthly goals for customer satisfaction and call volume. Assisted customers on the phone and through email with question resolution, technical support and troubleshooting regarding their service plan and equipment. Show less



SCRATCHPOUND ENTERTAINMENT

• Customer Service Agent

  • Jul 2015 - Dec 2017

  Answered product and service questions and offered information on related products and services. Boosted new customer NPS scores by 10%. Placed and canceled an average of 200+ orders from customers, distributors, and agents a week. Maintained a customer account information database (incl. canceling and updating customer accounts.) Prepared monthly reports on customer satisfaction. Helped to resolve a recurring product complaint by analyzing reports and identifying a major process bottleneck which led to a 70% reduction in the number of tickets for this specific issue. Show less