Coordinator

• Aug 2021 - Present

Director

• Jun 2021 - Present

Customer Services Assistant for Croydon Libraries

• Sep 2012 - Dec 2022

• Customer service including dealing with a diverse customer base including ‘challenging’ customers, those with disabilities, mental health and substance abuse issues and limited English • Handling monies including cashing up at end of business, sorting and processing daily, weekly andmonthly money along with completing all of the relevant paperwork as well as managing statistics • Been responsible for the running of the branch: opening, closing, cashing-up, dealing with enquiries that require a more senior member of staff, health & safety, managing staff’s workload etc. • Training new members of staff and interviewing and then managing volunteers and work experience students • Planning events for each quarter considering the community’s needs and our ideas of increasing engagement & running both adults’ and children’s events including English Conversation classes, Craft Afternoons, Rhymetimes, Homework Help Club, Class visits and Author events • Promotion of branch events including making eye-catching posters and talking with customers • Creation of displays connected with cultural events or specific dates e.g. WWI centenary, LGBT History Month, Christmas, Mental Health Awareness Week, all linked to stock • Dealing with general enquiries especially those related to IT and stock, inputting data, joining new members and contacting customers, promoting the full-range of library services including online resources • Awareness and observation of all health & safety matters and risk assessments as well as safeguarding issues • Planning, setting up and being responsible for our annual ‘Summer Reading Challenge’ including collecting and collating all of the statistics • Facilitated visits from outside bodiesTrainings attended: Emergency First Aid at Work (St John’s Ambulance), Fire Warden, Managing Confrontational Behaviour, Dementia FriendFormally employed by CCS, Carillon Services on behalf of Croydon Council

Economic Development Team Redeployment - Covid19 Response

• Jun 2020 - Sep 2020

During lockdown I was redeployed to the Economic Development Team. We were responsible for processing applications to the Discretionary Grant Fund which was aimed at Small Businesses who had not been eligible for any other Covid19 related support. My role involved reviewing documents submitted, verifying information provided including against public records and information held by the council, checking for fraud and contacting applicants. Following our eligibility guidelines and my review I made my recommendations as to whether or not a grant should be awarded and if so at which level.

Homework Helper

• Sep 2012 - Jun 2018

Croydon Libraries ran a Homework Help Club that provides a safe space, use of computers and free printing, adult supervision and help. As a Homework Helper I was helping school children (ages 4-16) with homework mainly Maths, English and Science, grammar, spelling, behaviour & IT as well as promoting reading, their general education and manners. Formally employed by CCS, Carillon Services on behalf of Croydon Council

Office & Communications Co-ordinator (April-November '18) previously Intern (March '17-March '18)

• Mar 2017 - Nov 2018

• Research including potential donors, PR & marketing strategy, fundraising campaigns • Writing and editing articles for publication • Social media including content, planning overall strategy and setting up LinkedIn & Instagram accounts • Event planning including a fundraising Ladies’ Lunch • Administration including management of databases, statistics, planning content & design of new website and the application process for families & donors • Assisting in planning overall strategy and policies of the charity • Dealing with general enquiries from families and potential donors

Work experience

• 2010 - 2013

Dealing with and responding to post, telephone calls and emails, research, sitting in on committee meetings, meetings and taking notes as well as and MP surgeries, collating data, meeting constituents, preparing post to send out Dealing with and responding to post, telephone calls and emails, research, sitting in on committee meetings, meetings and taking notes as well as and MP surgeries, collating data, meeting constituents, preparing post to send out