Experience

The Glass Jug Beer Lab

• United States
• Food and Beverage Services
• 1 - 100 Employee

• Retail Sales Manager

  • Jun 2018 - Present

  -Manager of taproom operations - responsible for staffing, scheduling, retail sales and ordering, event planning, promotion and community relations for locally owned craft beer retailer and microbrewery.



Bottle Rev Chapel Hill

• Operational Manager

  • May 2017 - Jun 2018

  Managed opening and build-out of locally owned retailer and taproom specializing in a boutique style selection of craft beer, wine and cider available in package and draft formats.



Bull City Running Company

• United States
• Retail Apparel and Fashion
• 1 - 100 Employee

• Running Relationship Expert

  • Oct 2016 - Sep 2017

  -Retail associate at award-winning locally owned run specialty store specializing in running shoe and equipment fittings, local race and event promotion.



All About Beer Magazine

• Periodical Publishing

• Brand Representative

  • Oct 2015 - Jan 2017

  -Engage customers throughout the local retail community and semi-annual World Beer Festivals; hosting beer samplings to promote supplier brands, products, services and festival events.



IBM Corporation, Global Technology Services

• Software Configuration Specialist

  • Nov 2009 - Feb 2015

  -Provided remote configuration installation services to clients and technical sales engineers on IBM System x, BladeCenter, PureFlex and cluster servers, switches, storage enclosures and associated IBM setup and maintenance applications.



IBM Corporation, Systems and Technology Group

• Senior Technical Support and Escalation Engineer

  • 2004 - 2009

  -Provided L3 triage technical support for hardware support team client escalations on the IBM System x x86 server family of products to Atlanta US Front Office, Worldwide Back Offices (UK, Canada), field technicians and business partners-Managed critical situations serving as liaison between client and entire IBM support organization.



U.S. Department of Justice, Federal Bureau of Prisons

• Information Technology Specialist

  • 2002 - 2003

  -Served as an assistant to the Computer Services Manager in the Federal Correctional Complex’s Computer Operations department, providing end user assistance to over 800 workstations and 1,000 staff at four correctional institutions.



U.S. Coast Guard Reserve

• United States
• Armed Forces
• 1 - 100 Employee

• Machinery Technician Third Class Petty Officer

  • 1992 - 2002

  -Conducted law enforcement, search and rescue operations to protect coastal waters, educate mariners and the boating public.-Responsible for the operation, maintenance and documentation of three station boats and all mechanical equipment.