Jonathan Torres

IT Account Manager at Lean Tech
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Contact Information
us****@****om
(386) 825-5501
Location
Bogota, D.C., Capital District, Colombia, CO
Languages
  • English Full professional proficiency
  • Spanish Native or bilingual proficiency
Skills

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Credentials

  • Cyber Security
    Programming Hub
    Feb, 2023
    - Nov, 2024
  • Fundamentals
    Programming Hub
    Feb, 2023
    - Nov, 2024
  • IT Basics
    Programming Hub
    Feb, 2023
    - Nov, 2024
  • Certificate of Completion
    IQ Test Academy™
    Oct, 2022
    - Nov, 2024
  • Scrum Foundation Professional Certificate (SFPC)
    CertiProf
    Sep, 2022
    - Nov, 2024

Experience

  • Lean Tech
    • Colombia
    • Strategic Management Services
    • 300 - 400 Employee
    • IT Account Manager
      • May 2022 - Present

      Responsible for managing the relationship of the company's development teams and the Clients. It will be in charge of maintaining an adequate flow of communication with all parties, aligning the team with client expectations, ensuring team members are being productive and attentive to the needs or novelties that may arise. Responsible for managing the relationship of the company's development teams and the Clients. It will be in charge of maintaining an adequate flow of communication with all parties, aligning the team with client expectations, ensuring team members are being productive and attentive to the needs or novelties that may arise.

  • OutPLEX
    • United States
    • Outsourcing and Offshoring Consulting
    • 200 - 300 Employee
    • Operations Supervisor
      • Jul 2020 - Feb 2022

      Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account. Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

  • IGT Solutions
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Assistant Manager, Operations
      • Jul 2019 - May 2020

      Control and manage required changes and assess impact decisions on the account, coaching and developing action plans, to maximize performance, and providing effective feedback. Support operation of 100 employees and guidance to support staff to ensure excellence and quality of Client program. Ensure accurate and timely communication of the client's problems to the Operations. Responsible to ensure that the guidelines, procedures, and policies of the account are met in order to guarantee the success of the client and obtain the maximum financial performance. Operations Manager when required. Show less

  • KM2 Solutions
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Supervisor
      • Dec 2018 - Jul 2019

      Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account. Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

  • Callzilla - The Quality-First Contact Center
    • United States
    • Outsourcing and Offshoring Consulting
    • 100 - 200 Employee
    • Customer Service Supervisor
      • Oct 2018 - Nov 2018

      Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account. Provide leadership and guidance to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up to ensure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

  • Sitel Group
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Coach
      • Nov 2017 - Sep 2018

      Provide guidance to a team of 20 representatives to ensure the constant achievement of the performance metrics required by the Account. Ensure accurate and timely communication of the client's issues and follow up for making sure representatives are fully informed of all new information related to products, procedures, and changes. Constantly achieve several monitoring objectives per month and KPIs for the Account.

    • Back Office Employee
      • May 2017 - Nov 2017

      Key Responsibilities: - Give assistance and solution to the requirements of Travel Agencies. - Resolution of queries related to air tickets. (Itinerary changes, flight cancellations, among others). - Process the sale of Air Tickets and special services (Additional suitcases, special luggage, seats). - Cash Management for different markets in Latin America: Mexico, Honduras, Costa Rica, Salvador, Guatemala, Panama, Colombia, Ecuador, Peru, Chile, Argentina. - Give assistance to Frequent Customers members of the Iberia Plus program. Show less

    • Customer Service Representative
      • Jan 2017 - May 2017

      Customer service, developing advisory activities, problem solving, air ticket sales and travel assistance insurance. Achievements: - Satisfaction of user’s needs by providing timely and efficient solution.- Achievement of operational metrics, as well as reaching the sales target of Air Tickets, Complimentary Services, and flight insurances.

  • Convergys
    • United States
    • Outsourcing and Offshoring Consulting
    • 700 & Above Employee
    • Customer Service Representative
      • Jan 2016 - Dec 2016

      Customer service, developing advisory activities, troubleshooting and basic technical support to users, as well as support to the Sales Department. Customer service, developing advisory activities, troubleshooting and basic technical support to users, as well as support to the Sales Department.

Education

  • Universidad Nacional Abierta y a Distancia
    Systems Engineering
    2022 - 2026
  • Universidad Pontificia Bolivariana
    Industrial Engineering, Industrial Engineering
    2013 - 2014

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