Senior Vice President Of Global Sales (SVP)

• Jul 2022 - Present

Yactraq provides advanced AI technology for speech analytics allowing any call center or marketing team to monitor and analyze customer conversations in real-time, improving contact center efficiency, quality, and brand experience. I lead the global sales and marketing teams, as well as work directly with enterprise partners, resellers, and BPOs. Yactraq provides advanced AI technology for speech analytics allowing any call center or marketing team to monitor and analyze customer conversations in real-time, improving contact center efficiency, quality, and brand experience. I lead the global sales and marketing teams, as well as work directly with enterprise partners, resellers, and BPOs.

Consultant, SME in digital communication, conversational AI, BOTs

• Jun 2018 - Present

Frequent consultant for GLG, Atheneum, Stream Research Group, Alpha Insights, Dialectica. Provide industry trends and understanding within the realm of digital communications (both omni-channel text based, and voice), conversational AI, commerce, BOTs and machine learning. Analysis of business cases and direction for investments of public and private companies. Frequent consultant for GLG, Atheneum, Stream Research Group, Alpha Insights, Dialectica. Provide industry trends and understanding within the realm of digital communications (both omni-channel text based, and voice), conversational AI, commerce, BOTs and machine learning. Analysis of business cases and direction for investments of public and private companies.

Vice President - Auto, Financial, and Insurance

• Oct 2021 - Jun 2022

I was responsible for the go to market for the auto, financial/banking, and insurance verticals for the company. This covers sales and business development, partnerships and marketing direction, as well as shaping the product with our customers for an ideal fit for their respective industries. Salesfloor Virtual Selling connects customers directly with sellers real-time through video, live-chat, email, SMS, appointments and events for some of the world's largest brands. Co-shopping, selling, inventory tools and custom storefronts make up the solution to close more deals, faster. Show less

Chief Revenue Officer (CRO)

• Mar 2021 - Oct 2021

Optimy transforms the sales process for any company that has a sales team, or sells through their website by enabling a video chat platform that works for businesses of all sizes, across several verticals. We provide a live chat, ‘active outreach’, live scheduling, co-browsing, and more. As Chief Revenue Officer, I was the global head of the sales and marketing for Optimy; responsible for creating the entire marketing strategy, leading the sales team, partner program strategy, pricing, competitive analysis, and directly interfacing with our enterprise clients. Show less

Vice President of Global Sales

• Nov 2019 - Mar 2021

Responsible for sales and marketing for Global Enterprise customers and Partners, including banking, insurance, and retail in Canada, the US and related UK. Partnered with the customer experience team and worked closely with product team to ensure the best client experience onboarding experience and cutting edge platform feature set. Responsible for all major partnership activity and pricing modelsRecruited and hired the entire sales and account management team to fit the verticals

Head of LivePerson Canada & General Manager

• Aug 2016 - Jan 2020

I headed up the Canadian operation as the senior executive for the country. Responsible for the sales organization across all verticals, as well as leading marketing efforts specific to the region, and all partnerships and channel expansion. Lastly I dealt with negotiations for M&A within the Canadian market and some extension to the US market. I led a medium sized team of executives and managers to hyper growth in the Canadian market from startup for 8 figure ARRLivePerson provides digital messaging solutions (inclusive of, but far beyond chat, text, in-app messaging, 3rd party integrations and BOT/AI technology). LivePerson covers multiple industries including Retail, Banking, Insurance, Education, Travel, Real Estate and more, including serving major brands in Canada such as: TD Bank, MBNA Mastercard, HSBC, AMEX, Canadian Tire, Lowes, Home Depot, and more. Show less

Managing Director & General Manager (President) - CARFAX Canada

• Jun 2013 - Jul 2016

• CARFAX has the largest and most comprehensive set of vehicle history data in North America • Products cover vehicle history and related services direct to automotive dealers, OEMs, banking and insurance sectors, as well as direct to consumer • Top executive role, in charge of CARFAX Canada, including overall P&L. Responsible for overall operations, product & software development teams, sales and marketing teams, and business development partnerships. • CARFAX has the largest and most comprehensive set of vehicle history data in North America • Products cover vehicle history and related services direct to automotive dealers, OEMs, banking and insurance sectors, as well as direct to consumer • Top executive role, in charge of CARFAX Canada, including overall P&L. Responsible for overall operations, product & software development teams, sales and marketing teams, and business development partnerships.

President

• Feb 2012 - Oct 2013

• JRA was born based on a need of several London and area businesses for skill sets not readily available from within their organization. We provided consulting services for business growth, market sizing and segmentation, software & facility project management, software product design and software development resources • Clients include energy sector, manufacturing, smart technologies, and automotive • JRA was born based on a need of several London and area businesses for skill sets not readily available from within their organization. We provided consulting services for business growth, market sizing and segmentation, software & facility project management, software product design and software development resources • Clients include energy sector, manufacturing, smart technologies, and automotive

VP, Product and Business Development

• Aug 2012 - Jun 2013

• SLEEGERS designs and manufactures custom products for multiple verticals including oil/energy, automotive, and retail spaces with an array of best in class products, including smart technology and telematics integration • Responsible for overall project management and planning (physical hardware and software), leading teams of graphic designers, engineers, and production supervisors. Planned the amalgamation of multiple production facilities into the largest facility in the company’s history (165,000sq.ft.) • Act as the ambassador to and voice of our key customers including the largest retailer in the world (Walmart), and one of the largest energy companies in the US (AmeriGas) • Legal and compliance policy creation and having a complete understanding of every aspect of the product, from software flow, to the hardware that makes it all tick is key to long-term customer retention and growth Show less

Director, Product Management & Business Development

• Sep 2011 - Jul 2012

• CarProof was the leading Canadian provider of vehicle history data to the automotive industry • Member of the executive team, and responsible for full product lifecycle, including market research, product development, creative design, development of all marketing and social media plans at the strategic level • Develop pilot & user acceptance programs, focus groups, and work with major corporate OEM, corporate, and auction clients to determine how else we could serve them with new product offerings that fit our skills and data sets. • Project Manage new products to completion across multiple industries including vehicle OEM, Insurance, Banking • Creation of data policies, redundancy planning, negotiation of data contracts with government and private industry Show less

Senior Product Marketing Manager

• Jul 2008 - Sep 2011

• StarTech.com is the leading provider of hard-to-find computer parts for embedded solutions and server management • Responsible for full product lifecycle of industrial IO and server management product lines with supporting software suites and drivers, heading the largest revenue product line in the organization, also with the highest growth rate • End to end product and marketing responsibilities from market research, creating business cases, iterative product design, collateral for distribution, marketing strategies and campaigns • Negotiations with vendors & distributors in East Asia, and Canada/US • Integration with sales division to ensure the customer received the right message, and targets are hit • Project Management functions including full P&L, resource acquisitions, delivery and deployment Show less

Program Manager (Project & Product)

• Feb 2001 - Jul 2008

• Combined product marketing management and project management position leading a dedicated team of 20+ made up of graphic designers, software developers, QA staff, and business/functional analysts • Internal owner of the “flagship” product and suite of software for a $40 Million + organization – Deployed the first web based SaaS suite implementing and integrated with the first full scale automotive data warehouse • Responsible to senior executives at Chrysler, Land Rover, Mazda, Hyundai, Honda, and Toyota in Canada and the US • Competitive/Market research, including focus groups for research and product improvements • Product design and development, feature prioritization • Project Management including budgeting, resource acquisitions, delivery and deployment Show less

Contract - Freelance Journalist

• May 2005 - May 2007

Solutions Sales Consultant - MyPlant.com

• Aug 1999 - Mar 2001

• Responsible for generating new business and acquiring new customers from both cold and warm leads • Support of existing clients to grow each portfolio adding additional products or consulting services • Create Sales forecasts, and work with other divisions of Honeywell where synergies exist with existing clients • Responsible for generating new business and acquiring new customers from both cold and warm leads • Support of existing clients to grow each portfolio adding additional products or consulting services • Create Sales forecasts, and work with other divisions of Honeywell where synergies exist with existing clients