Experience

Wentworth Hospitality Group

• Canada
• Hospitality
• 1 - 100 Employee

• General Manager

  • Oct 2020 - Present



River Rock Casino

• Gambling Facilities and Casinos
• 100 - 200 Employee

• Food And Beverage Operations Manager

  • Mar 2020 - Oct 2020

  Operations Manager



Hawksworth Restaurant Group

• Canada
• Restaurants
• 1 - 100 Employee

• Assistant General Manager

  • Feb 2018 - Mar 2020



Black Sheep Restaurants

• Hong Kong
• Hospitality
• 100 - 200 Employee

• General Manager

  • Nov 2016 - Jan 2018

  When I arrived, Polo Club was only recently opened, therefore bringing consistency to every aspect of service was central to my focus as well as developing the business as it's need evolved. Development of brand, menus, bar and restaurant service was also a key part to my day to day responsibilities.Shaping a new team as well as overseeing a management reshuffle was a big part of my role.



The Perch inn

• India
• Hospitality

• Restaurant Consultant

  • May 2016 - Oct 2017



GAUCHO

• Hospitality
• 300 - 400 Employee

• Operations Manager

  • Nov 2014 - Dec 2015

  I naturally progressed through the managerial process, becoming the ‘go to’ person to galvanise and improve various sites across the Gaucho chain - given the role of Operations Manager within 5 years and demonstrated a consistency in delivering exceptional services. Gaucho Progression:Waiter/Supervisor - Canary Wharf (Apr 2009 - Nov 2009)​Senior Assistant manager - Canary Wharf (Nov 2009 - Feb 2011)​Assistant General Manager – Sloane Avenue (Feb 2011 - Feb 2012)​General Manager – Sloane Avenue (Mar 2012 - Feb 2013)​Managing Partner – Smithfield (Feb 2013 - Jun 2014)​Managing Partner – Charlotte Street (Jul 2014 - Oct 2014)​Operations Manager - (Nov 2014 - Jan 2016)​ Running every aspect of the restaurants business performance – analysing and planning sales levels and profitability as well as liaising with the head chef to plan and coordinate menus and daily specials Budget management (monthly profit / loss), planning & controlling change and preparing monthly sales reports - strong operational, analytical/ numerical skills and the ability to simplify complex ideasMaintaining operational standards/compliance - quarterly reviews of health and safety checks in storePerforming various financial activities – preparing cash drawers, refunds, deposits as well as paying for stock Responsible for staff who work alongside me, advertising vacancies, recruitment, development and performance management – Development of managers is one of the most satisfying and important aspects to my role. From the GM to a newly promoted supervisor I ensured clear and structured development plans as well as empowering & ensuring staff reach their full potential through constant evaluation & training.

• Managing Partner

  • Feb 2013 - Oct 2014

  Day to day:Maintaining a relentless focus on first time resolution, health and safety, guest relations, service standards and development as well as sharing best practice to ensure the constant evolution of restaurant product, standards and staff wellbeing.Delivering a consistently high level service – demonstrating the ability and flexibility to respond to changing priorities, following standards and maintaining consistency in every aspect of service.Investigating guest issues, consistently striving to exceed all guest expectations especially after a complaint.Coordinating with back of house as well as front of house to ensure open lines of communication and a clear and consistent message. Taking personal ownership for my development and demonstrating a passion to learn and master new skills.



Gaucho Sloane Av.

• General Manager

  • Feb 2011 - Feb 2013



Gaucho Canary Wharf

• Senior Assistant Manager

  • Apr 2010 - Feb 2011