Experience

Domtech
• Lebanon
• IT Services and IT Consulting
• 1 - 100 Employee
• Workshop Coordinator

  • Jul 2021 - Present

Teletrade Service Center
• Lebanon
• IT Services and IT Consulting
• 1 - 100 Employee
• Cabling Administrator

  • Oct 2018 - Aug 2019


FOXMINDS Solutions LLC

• Lebanon
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Development Executive

  • Jun 2018 - Sep 2018

  • Identify business opportunities by identifying prospects and evaluating their position in the industry; researching and analyzing sales options • Sells products by establishing contact and developing relationships with prospects; recommending solutions that add business values • Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending profit and service improvements, preparing/presenting proposals and closing new accounts in targeted verticals • Identify product improvements or new products by remaining current on industry trends, market activities, and competitors • Create a well-qualified pipeline of prospective Managed Services opportunities by establishing and maintaining professional relationships with key decision-makers. • Research, source, make initial contact (cold calling, telephone prospecting), and meet potential clients at their locations to accurately qualify the prospect and establish needs • Develop and maintain Sales plan ensuring achievement of Company sales targets and profitability • Network and actively participate in User Groups, Associations, and Trade Shows in targeted verticals Show less

• Dispatching Administrator

  • Oct 2011 - Feb 2018

  • Callcenter Agent: remote support, taking customer’s requests, trying to solve it remotely, or set a call for an onsite intervention • Dispatcher coordinator for outdoor technicians and drivers: handling the requests given by the Callcenter with an onsite technician intervention, follow up with the technician with the necessary quotation and find a best solutions for customer problems. • Callcenter Agent: remote support, taking customer’s requests, trying to solve it remotely, or set a call for an onsite intervention • Dispatcher coordinator for outdoor technicians and drivers: handling the requests given by the Callcenter with an onsite technician intervention, follow up with the technician with the necessary quotation and find a best solutions for customer problems.