Experience

University of Kent School of Economics

• United Kingdom
• Higher Education
• 1 - 100 Employee

• Student Support Officer

  • Jan 2017 - Present

  • Continuing many of the duties in previous role, as well as:• First point of contact for students with welfare, pastoral or academic queries, referring to other University support services as appropriate.• Administer and advise students and staff of the Concessions process, including keeping up to date with University’s Code of Practice, approving authorized absences.• Support and advise the Senior Tutor in all attendance monitoring and intermission/withdrawal cases.• Main point of contact for student’s with ILP’s, oversee and delegate the implementation of extra allowances for all in-class tests. Represent the school in a number of different networks, such as disability, PASS, etc. • Hold induction and welcome back talks to all stages of students, informing them about relevant information and signposting.• Created and maintain the Student Support Moodle (VLE) page, making sure all information is up to date and accurate.• Maintain discretion and confidentiality of content from both staff and student meetings.• Active member of SSLC and Education Committee, keeping fellow members up to date on latest practices and disseminating relevant information to the school as appropriate.• Senior member of the team, often a point of reference for queries and guidance from other staff members.• Delegate appropriate tasks to junior members of the team and ensure they are completed accurately and efficiently.• Provide guidance and support to staff members as appropriate.• Help to design and implement a new support system for staff/students to replace old model that was not working.

• Student Support Coordinator

  • Jul 2012 - Jan 2017

  • Assisted the Senior Tutor with attendance monitoring, providing reports and data to inform actions, organize meetings and send out formal warning letters.• First point of contact for welfare, pastoral and concession queries.• Secretary to the concessions board, making sure all applications were available and complete prior to the meeting, informing students of the decision for both extensions/late submissions and Board of Examiners requests. Advising students on concessionary procedures.• Disability Coordinator for the school, meeting with ILP students and organizing arrangements for In-Class Assessments.• Run the school’s Student Mentor scheme, recruit third year students and facilitate meetings between mentors and first year mentees.• Assist Senior Tutor by arranging meetings and sending out emails and correspondence• Help staff the reception counter, dealing with student queries, taking in, and handing back work.• Secretary to the Concessions board, ensuring all applications are complete and available in time for the meeting.• Organize and advise students on seminar changes and module choices, based on programme requirements.• Input and verify coursework and exam marks on SDS.• Set up assessment patterns and attendance patterns on Cressida, attaching events to groups• General office duties



Canterbury Christ Church University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Departmental Secretary

  • Jul 2002 - Sep 2005

  Administered and organized a PGCE teaching programme for a large cohort of students spread all over Kent. Duties included collating marks from a number of different colleges, being exam board secretary, proof reading and distributing programme handbooks. Dealing with a large number of people from different areas and backgrounds as well as general enquiries. Administered and organized a PGCE teaching programme for a large cohort of students spread all over Kent. Duties included collating marks from a number of different colleges, being exam board secretary, proof reading and distributing programme handbooks. Dealing with a large number of people from different areas and backgrounds as well as general enquiries.