Accounting

• Dec 2018 - Present

Concierge

• Jun 2017 - Dec 2018

- Provide the guest with an experience that will always be remembered with the highest level of receptivity. - Acknowledge and greet all guests with the utmost courtesy, respect and importance. - Provide personalized services of the highest level that may include restaurant reservations, recreation requests, floral orders, amenity orders etc. Also have the ability to accommodate guests with maps, literature and other materials requested. - Arrange, recommend, book and confirm premium show tickets, sightseeing tours and more to assist guests in creating memorable moments. - Be knowledgeable of all local events (concerts, theater, special events, sporting events and more), restaurants, spas and attractions. - Carry out unusual requests such as searching for hard to find items and arranging exotic services such as hot air balloon rides. - Use professional telephone etiquette when handling all internal and external requests from guests. - Listen to guests who present challenges and opportunities and attempting to resolve them while effectively communicating with management. - Maintain a clean work environment - Project a approachable professional appearance and demeanor. - Anticipate guest’s expectations to ensure guest satisfaction. - Perform basic office duties on a temporary basis when needed. - Handle/receive cash and credit card transactions. - Issue receipts, refunds, credits or change to meet guests needs. Show less

Grazie Ambassador

• Feb 2017 - May 2017

-The primary responsibility of the Grazie Ambassador is to provide excellent guest service when assisting all Guests. -Responsibilities include enrolling guests into the Grazie Loyalty Program both manually and through mobile units. Assist with all transactions at the Grazie Desks including but not limited to explaining all benefits, redeem points for slot credits and Resort Comps, Assist with various floor promotions. -The primary responsibility of the Grazie Ambassador is to provide excellent guest service when assisting all Guests. -Responsibilities include enrolling guests into the Grazie Loyalty Program both manually and through mobile units. Assist with all transactions at the Grazie Desks including but not limited to explaining all benefits, redeem points for slot credits and Resort Comps, Assist with various floor promotions.

Food Server

• Jun 2015 - Jan 2017

- Deliver exceptional, friendly and fast service to guests. - Anticipate guest’s expectations to ensure guest satisfaction. - Answer questions about menu items, make recommendations to guests when requested, and clarify ingredients in an informative/ helpful manner. - Effectively communicate with management and kitchen staff regarding guest’s allergies, dietary requirements and other special requests. - Ensure orders are accurately recorded and coordinated with team members to serve promptly. - Check on guest’s regularly to ensure satisfaction with food and beverages. - Routinely clean tables, restock silverware, glassware and plates, vacuum carpet and make sure pods and sections are clean for guests. - Manage closing duties which include- restocking items, cleaning and prepping items for the next day. - Handle/receive cash, credit cards, vouchers and gift card transactions. - Issue receipts, refunds, credits or change due to customers. Show less

Lead Hostess/Cashier

• Sep 2012 - Jun 2015

- Maintain contact with management, peers and customers to ensure dining and customer service is being handled accordingly~ including assisting management with completing certain tasks. - Provide fast, attentive, proficient customer service to all guests, in person or on the phone. - Provide training to new hostesses and cashiers. - Resolve conflicts with customers and peers immediately. - Greet guests, seat them at tables or waiting area. - Assign tables to certain guests depending on their special needs or number in party~ includes monitoring open dining tables, estimate waiting times while ensuring waiting times are met and building large tables when needed to accommodate guests. - Speak with guests about customer service, food quality or make friendly conversation. - Handle/receive cash, credit cards, vouchers and gift card transactions. - Issue receipts, refunds, credits or change to customers. - Answer telephone calls, transfer calls or make/cancel dining reservations for incoming patrons. - Computer input of orders being placed. - Utilize skills of maintaining organization, planning, prioritizing work, excellent multi-tasking skills and time management. - Oversee that the front door, windows, seating area, bar, wine lists, checkout areas and podium are clean. Show less