Experience

Trionfo Solutions LLC

• United States
• Insurance
• 1 - 100 Employee

• Customer Service Representative

  • 2020 - Present

  Handled and responded to over 45 customer inquiries daily via phone, email, and fax with a personable and friendly manner. • Processed individual and group enrollment applications accurately and timely. • Maintained reports and records of enrollments and terminations of policies. • Provided technical support and knowledge for agents, brokers, and members across multiple platforms (Coverage Plus, Blue Directions, MetLife, and BCBS). • Acted as liaison between brokers and insurance carriers for timely enrollments and corrections. Show less



Colorado Technical University

• United States
• Higher Education
• 700 & Above Employee

• Student Success Cosch

  • Oct 2019 - Oct 2020

  enrollments and corrections. October 2019 to October 2020 Student Success Coach Colorado Technical University, • Provided support and encouragement to a portfolio of 400 students to as they worked towards graduation. • Maintained an average of 20 appointments weekly. • Accurately recorded conversations and student data in Student Affairs Workflow and Appointment Plus. • Optimized tutoring strategies based on current approaches, technology options and individual student needs. • Increased support network by involving teachers, parents and administrators. • Consistently scored above 90% on call observations. Show less



Fogo de Chão

• United States
• Restaurants
• 700 & Above Employee

• Assistant Manager/Customer Service Representative

  • Mar 2018 - Aug 2019

  Trained over 10 new employees in Fogo de Chao’s standards and restaurant practices Managed the rollout of new reservation and payment systems in New York City, San Antonio, and Portland Curated memorable service for special occasions, birthdays, and corporate events for 1,000 guests a day Supervised over 20 employees each shift Promoted to Assistant Manager within 9 months Excelled in customer service, teamwork, and guest recovery Managed accurate inventory counts and entered data Teamwork Award nominated by general manager Show less