CX Team leader (NL)

• Jun 2022 - Present

Managing the team responsible for all customer contact in the Dutch market (NL & BE) within the Limitless Digital brands.

Customer Experience Executive

• Mar 2021 - May 2022

Testing and Prevention Operative

• Feb 2021 - Mar 2021

Helping people who come in for an Fast Test at the Lateral Flow testing centre with the pre-registration of their test, providing them with any information required and helping them with conducting the Lateral Flow Fast Test. Also will I be responsible for the processing of the tests taken and making sure that all Health and Safety rules are being followed. Helping people who come in for an Fast Test at the Lateral Flow testing centre with the pre-registration of their test, providing them with any information required and helping them with conducting the Lateral Flow Fast Test. Also will I be responsible for the processing of the tests taken and making sure that all Health and Safety rules are being followed.

Customer Relations Executive

• Jul 2017 - Dec 2020

Being the main point of contact for customers and all their post-carrental issues and queries, while intermediating between the customers, internal departments and external suppliers. Solving all issues and answering customers questions concerning any problems encountered during, before or after their car rental period. Communication is being done via phone, email or a messaging tool/Live Chat. Being the main point of contact for customers and all their post-carrental issues and queries, while intermediating between the customers, internal departments and external suppliers. Solving all issues and answering customers questions concerning any problems encountered during, before or after their car rental period. Communication is being done via phone, email or a messaging tool/Live Chat.

Casual staff

• Jun 2017 - Jun 2017

Temporary work done on contract base at AWF Temporary work done on contract base at AWF

Customer Service Representative

• Apr 2016 - Dec 2016

Inbound and outbound communication with customers of Rentalcars.com, and other third-party affiliates, suppliers and internal departments, in order to inform customers and aid them with any queries relating to their booking, in order to resolve issues or make or amend bookings via the main three communication platforms (live chat, voice/phone and email). Inbound and outbound communication with customers of Rentalcars.com, and other third-party affiliates, suppliers and internal departments, in order to inform customers and aid them with any queries relating to their booking, in order to resolve issues or make or amend bookings via the main three communication platforms (live chat, voice/phone and email).

Machine Operator

• Aug 2015 - Dec 2015

Making sure that the printing and trimming of the canvas line goes as planned, including by doing the maintenance of four new HP 360 Latex Printers and an Aristo Cutting Machine. When working at the beginning of the production process of the canvas line it was my responsibility to plan the orders correctly and inspect quality. When needed I was able to work on any part of the production line, where we produced products for different companies like; SnapFish,PhotoBox etc. Making sure that the printing and trimming of the canvas line goes as planned, including by doing the maintenance of four new HP 360 Latex Printers and an Aristo Cutting Machine. When working at the beginning of the production process of the canvas line it was my responsibility to plan the orders correctly and inspect quality. When needed I was able to work on any part of the production line, where we produced products for different companies like; SnapFish,PhotoBox etc.

Alround kitchenhand

• Apr 2015 - Aug 2015

Production and delivery of chocolate and other patisserie products distributed to clients and businesses around Melbourne and surroundings areas. I was also responsible for the preparation and stock take of the savoury products for our shops, as well as keeping the kitchen and equipment clean to hygiene standards. Production and delivery of chocolate and other patisserie products distributed to clients and businesses around Melbourne and surroundings areas. I was also responsible for the preparation and stock take of the savoury products for our shops, as well as keeping the kitchen and equipment clean to hygiene standards.

Kitchen Staff

• Aug 2014 - May 2015

Food preparation, food delivery and food production at a variety of locations including; factories, convention centres and restaurants. Achievements: Adhering to high standards, while working with topchefs (incl. winners of Master Chef Australia) at the largest kitchen of the southern hemisphere (MCEC). Food preparation, food delivery and food production at a variety of locations including; factories, convention centres and restaurants. Achievements: Adhering to high standards, while working with topchefs (incl. winners of Master Chef Australia) at the largest kitchen of the southern hemisphere (MCEC).

Chef de Partie

• Aug 2014 - Nov 2014

Cooking and preparation of orders, stock control and maintenance of hygiene standards whilst working in a diverse kitchen of a modern Australian restaurant which, at the time, was a holder of a ‘Chef Hats’ Award. Cooking and preparation of orders, stock control and maintenance of hygiene standards whilst working in a diverse kitchen of a modern Australian restaurant which, at the time, was a holder of a ‘Chef Hats’ Award.

Shed Hand

• Jun 2014 - Aug 2014

Farmer hand

• May 2014 - Jul 2014

Print Operator

• Nov 2012 - Mar 2014

Maintaining and working on a big range of Large format printers including; UV, Latex and Textile. I was responsible for supervising the rest of the team to avoid problems in a high paced production. In the last months I worked at the Pre-press when required. Maintaining and working on a big range of Large format printers including; UV, Latex and Textile. I was responsible for supervising the rest of the team to avoid problems in a high paced production. In the last months I worked at the Pre-press when required.

Signmaker

• May 2012 - Sep 2012

Desktop Publisher

• Mar 2012 - May 2012

Kitchen and Host

• Sep 2011 - Sep 2012

Trainee Webdesign

• Nov 2010 - Dec 2010

Kitchen Staff

• Apr 2006 - Nov 2010

Trainee 3D engineer

• Sep 2009 - Apr 2010