Experience

Disruptive Innovators Network

• United Kingdom
• Information Services
• 1 - 100 Employee

• Associate Director

  • May 2018 - Present

  The Disruptive Innovators Network is a membership organisation, designed to be the active hub for social housing organisations actively engaged in disruptive innovation.Lab Director for the newly launched DINLabsNetwork Director for PIN (Proptech Innovators Network) and IAN (Intelligent Automation Network) The Disruptive Innovators Network is a membership organisation, designed to be the active hub for social housing organisations actively engaged in disruptive innovation.Lab Director for the newly launched DINLabsNetwork Director for PIN (Proptech Innovators Network) and IAN (Intelligent Automation Network)



Danery Ltd

• United Kingdom
• Professional Training and Coaching

• Managing Director

  • Nov 2017 - Present

  Danery provides inspiring leadership, confidence and guidance, to deliver change, service improvement and transformation, enabling an organisation to successfully deliver its strategic agenda. www.Danery.co.ukAssociate Director - 3C Consulting (November 2020 - present)The leading specialist in IT, Data and Digital Transformation consultants in the Social Housing Sector. Leading the development review and implementation of 3 year growth planExecutive Design Development Director - ilke Homes (Jan 2020 - October 2020) Ilke Homes are the leading offsite manufacturer of modular homes. Leading programme to transform the design of modular homes into a lean, agile, customer focused automated solution.Interim Programme Manager - ilke Homes (June 2019 - Jan 2020). Leading large change programme to support their significant growth aspirations Consultant - Streetwise (May 2019-Jun 2019)Health check of Streetwise, Rushcliffe Borough Councils’s social enterprise providing – grounds maintenance and cleansing services within the East MidlandsService Director - PeopleToo (October 2018 - July 2019)Working for PeopleToo to lead cultural transformation through implementation of Corporate Landlord at Central Bedfordshire Council. Leading ground breaking, quality focused £100m procurement, a first for the sector. Initial quick wins have saved £300k of public money. Service Improvement Director - Fortem (December 2017 - July 2018)Brought in by Fortem’s MD to support their ambitious growth plans, by developing and delivering a forward cultural transformations strategy. This included • Developing tailored People, Academy and Community Strategy• Leading business wide operational service improvement programme, focused on enhancing the customer experience • Presenting Thought Leadership paper at Annual CIH conference in June 2018



Aspire Housing

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• Non Executive Director

  • May 2018 - Present

  Aspire have three businesses: Aspire Housing, PM Training and the Realise charity, blending commercial expertise with social purpose and revitalise communities by providing homes, training, employment and support.Created in July 2000, Aspire Housing, the parent company, is a leading housing provider, place shaper and property developer in North Staffordshire and South and East Cheshire, with over 8,500 homes and a significant number in the development pipeline. In 2008, PM Training joined the business as a leading training provider and best practice social enterprise. Since 1982, PM Training has supported more than 25,000 individuals and more than 1,200 partner organisations and remains the largest provider of apprenticeships for young people in Staffordshire.In 2010, Realise, the Aspire charity was created. With gift aid from PM Training, donations from local people and business, Realise provides essential support to help people in Staffordshire to progress in their education and gain employment.



Metropolitan

• United Kingdom
• Non-profit Organizations
• 100 - 200 Employee

• Executive Director Housing Services

  • Dec 2012 - Nov 2017

  Metropolitan is one of the UK’s leading providers of affordable housing and care and support services.Managing a portfolio of 38,000 homes and serving around 71,000 customers across London, East Anglia and East Midlands. Building new, affordable homes for sale and rent and deliver regeneration schemes. Promoted after 5 months to the newly formed Executive role, combining responsibility for all national operational customer activities, facilities management and legal services• Key part of the Executive Team in achieving a bond of £250m in 2015, to enable 1000 properties a year to be developed. • Leading 4-year cultural transformation of operational customer services: - Delivered an operational surplus consistently over 38% from a start point of 15%- Driven continuing reduction of rent arrears; current arrears down from 7.44% to 3.95%, a reduction of £6m along with a decrease of over 50% in bad debt provision.- Led teams in creating over 2,000 new jobs for local people. Introduced and delivered 7 sector based work academies providing sustained job outcomes• Created MetChef concept, recruiting chef Miguel Barclay of ‘One pound meals’ fame to head up and support customer and colleagues to cook healthy, cheap meals. • Initiated a number of company wide, culture changing events improving employee engagement year on year.

• Regional Director North

  • Jun 2012 - Dec 2012

  Recruited to lead the Housing north operations; income and customer services across MetropolitanAchievements included:• Restructured income collection process and structure to deliver reduction of arrears• Lead culture change in complaints management to reduce both complaints and escalations



Metropolitan Housing Partnership

• Interim Chief Executive Officer

  • Jul 2017 - Aug 2017

  Requested by the Chair to be the Interim CEO following the resignation of CEO and the commencement of new CEO Requested by the Chair to be the Interim CEO following the resignation of CEO and the commencement of new CEO



Jenny Danson Limited

• Business Consulting and Services

• Managing Director

  • Apr 2010 - Jun 2012

  Jenny Danson Ltd provides colleague and customer focused management solutions for organisations. Transformation Manager Brought in to Lovell with accountability for the Midlands region to reduce costs, improve performance, re-invigorate client relationships and to grow the business. Role expanded by Board after 4 weeksHead of Frames Management Appointed by Boots Opticians Ltd as Project lead for Frames Management, moving two heritage companies onto one new supply chain, saving £10m pa. Role enhanced after 3 weeks to include all Frame Management for the company; over 640 retail outlets. Achievements included:• Transformation of the retail planning & supply processes; introducing fixed distribution, reducing stock holding in store by 40%, whilst improving store conversion rates and rationalising three distribution centres into one following the merger of Dolland & Aitchison with Boots Opticains Operations Director Interim Director for Connaught Partnerships plc with accountability for £35m social housing business in a turnaround situation. Developed and lead a change programme to improve customer service through performance delivery: reducing costs by £350k in 3 months; developed the business through managing and developing the teams; turned around failing projects into ones where clients were awarding new business to my teams.



Northgate Information Solutions Limited

• United Kingdom
• Retail Office Equipment

• Service Director

  • Jun 2003 - Mar 2010

  Northgate Kendric Ash delivers performance based partnerships with a unique business model where the achievement of cashable and non-cashable business benefits are 100% linked to the payment of fees. Experienced in reviewing and transforming services areas alongside customer’s managers and staff; delivering over £200 million in cashable benefits to customers across all areas of Council Service provision. Northgate Kendric Ash delivers performance based partnerships with a unique business model where the achievement of cashable and non-cashable business benefits are 100% linked to the payment of fees. Experienced in reviewing and transforming services areas alongside customer’s managers and staff; delivering over £200 million in cashable benefits to customers across all areas of Council Service provision.



Gatwick Airport Limited

• United Kingdom
• Truck Transportation
• 1 - 100 Employee

• Head of First & Last Impressions

  • Apr 2001 - May 2003

  A high profile leadership role responsible for the management and strategic development of the First and Last Impressions team. - I was responsible for heading one of the four business units at Gatwick Airport Ltd, generating £38m revenue per annum.- Initiating and leading the change project that formed the First & Last Impressions business unit, producing a blue print that was rolled out across BAA plc.- Managing the feasibility, design, build and implementation of £2-20m projects; on time and to budget.- Providing future focus for the business unit, by creating a five-year strategy to exceed customer expectations, whilst delivering incremental income streams



BAA

• Apparel & Fashion

• Retail Operations Manager

  • Nov 2000 - Apr 2001

  Maternity leave post where I was responsible for the South Terminal Retail Operation at Gatwick Airport. I achieved the following:• Exceeded the £72m revenue target by 4.5%• Developed a merchandising strategy, to best utilise the space within the terminal• Project managed the implementation of new concessionaires.• Introduced a communications programme to market the department’s activities externally and internally.

• Aiport Duty Manager

  • Aug 1999 - Nov 2000

  Duty role responsible for the 24-hour operation of Heathrow Airport, leading the incident management during and business recovery after incidents



Heathrow Airport Limited

• United Kingdom
• Hospitality

• Ground Handling Manager

  • 1999 - 1999

  High profile, political role arising from a change in EU legislation. My achievements included the:• Successful implementation of the Airports (Groundhandling) Regulations 1997 at Heathrow Airport• Leading the review and implementation of 1800 Airside Licences for South East Airports High profile, political role arising from a change in EU legislation. My achievements included the:• Successful implementation of the Airports (Groundhandling) Regulations 1997 at Heathrow Airport• Leading the review and implementation of 1800 Airside Licences for South East Airports



ISS Mediclean Ltd

• United Kingdom
• 1 - 100 Employee

• Business Development Manager

  • Jan 1996 - Dec 1997

  I initiated new and developed existing business in the NHS Facilities Management market. I was directly responsible for:• Preparing business plans and proposals for clients and presenting them to Trust Board Executives.• Developing Private Finance Initiatives in healthcare as an integral part of a three strong senior team.

• Site Services Manager

  • Feb 1995 - Jan 1996

  I was responsible for the multi-site operational management of 240 employees in a large Hotel Services contract, generating revenue of £3.5m. I outperformed profit targets in a turnaround situation and developed a stable and effective management team to run the business

• Project Manager

  • Sep 1993 - Feb 1995

  Developed a trouble-shooting role, successfully starting and closing a number of contracts. I quickly achieved financial targets enabling loss-making contracts to return a profit.