Sr Manager, Salesforce Administrator

• May 2023 - Present

Certified Canine Behavior Evaluator

• Apr 2011 - Present

I train and evaluate dogs of all breeds in obedience, agility, and mushing. I train and evaluate dogs of all breeds in obedience, agility, and mushing.

Business Analyst

• Oct 2022 - May 2023

Senior Manager, Salesforce Administrator

• Mar 2021 - Sep 2022

Manage all aspects of the Salesforce platform for the organization. Organize all development work and coordinate with required parties to ensure work gets completed.

Salesforce Administrator

• Nov 2020 - Mar 2021

Delivery Manager

• Jan 2020 - Oct 2020

I manage a team of highly skilled Salesforce Business Analysts. We take a clients trickiest needs and help them come to reality on the Salesforce platform.

Business Analyst

• Jul 2019 - Oct 2020

I facilitated sales, service, and communities implementations for small-mid size companies across a variety of different industries. My primary responsibilities included leading discovery sessions, creating user stories, project management, solution design, configurations, reports, dashboards, and training. I’d often be responsible for the management of 12 or more projects at one time. I have worked with the following verticals: manufacturing, retail, communications, healthcare, nonprofit, and higher education. Show less

Implementation Specialist

• Feb 2018 - Jul 2019

I use Salesforce to implement best in class ticketing and CRM platforms that help non-profit arts organizations sell more tickets, raise more money, and cultivate stronger bonds with their patrons. I use Salesforce to implement best in class ticketing and CRM platforms that help non-profit arts organizations sell more tickets, raise more money, and cultivate stronger bonds with their patrons.

Business Process Analyst

• Jan 2014 - Oct 2017

Collaborated in team environment to provide Product and Program Managers with schedule planning, resource tracking, and information gathering. Led documentation of business processes and wrote standard operating procedures. Provided ongoing support of product recruitment and retention of members and utilized analytics to research and implement inside/outside sales techniques, identify new members, retain existing members, and collecting membership dues. Accelerated onboarding process, allowing volunteers to get involved in a timelier manner. Facilitated ongoing communication with departments on multiple projects. Created interactive training modules and other resources for volunteer staff. A champion of Salesforce, I served as the companies Project Manager to facilitate our Salesforce implementation. I continued to administrate Salesforce and analyze our needs to make necessary improvements to the platform. Created newsletters and reports through Salesforce Marketing Cloud. Key Accomplishments: • Reversed 8% annual declining membership by implementing four-year strategic plan that resulted in improved membership retention by 7% and new membership by 10% by end of 2017. • Transitioned from CRM/Database system to Salesforce, trained employees and served as System Administrator in order to transition to new business model that addressed declining membership. • Wrote outdoor training manual for adult volunteers wishing operate in primitive or wilderness settings. • Published interactive learning module for adults wishing to register online, track troop members, etc. Show less

Program Manager

• May 2013 - Dec 2013

Managed team of 20 direct care staff to coordinate treatment and care of 24 young adults living with mental illness in residential treatment setting. Coordinated client logistics, including nutrition, education, recreation, and special events within family-style living environments. Ensured holistic approach to resident care, tracking specific client outcome goals to improve their mental health. Key Accomplishments: • Trained and certified in Crisis Prevention Intervention standard for diffusing anxious, hostile, and violent behavior. • Participated on multidisciplinary team to formulate treatment plans and monitored patient information within CRM database for patterns and triggers. Show less

District Executive

• Apr 2011 - May 2013

Collaborated with Board of Directors and other community organizations to recruit and inspire volunteers. Pursued funding opportunities to support basic program goals and ensure scout participation is supported through regular meetings, events, and activities. Trained volunteers and communicated District expectations across approximately 115 scouting units. Hired, trained, and managed 45 staff members for summer camp serving 400 scouts weekly. Key Accomplishments: • Championed several fundraising campaigns, each responsible for raising over $100,000 to support District operations. • Grew scout participation by 3% in 2012 by implementing new membership campaigns and designing new outreach efforts. • Certified in Resident Camp Administration through Boy Scouts of America, National Camp School. Show less

Senior Field Instructor

• Jan 2010 - Apr 2011

Managed five staff members and led adolescent groups of up to 15 participants through wilderness backpacking trips designed to provide therapeutic intervention services. Documented youth behavior and provided regular verbal and written evaluations. Fostered teamwork and sense of responsibility in rugged outdoor environment. Key Accomplishments: • Successfully instilled disciplines such as trail maintenance and "Leave No Trace" in at-risk youth aged 11-17. • Trained and mentored staff to progress through field instructor levels (1, 2, 3). Show less