Experience

Bibles For The World

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Donor Services

  • Apr 2021 - Present

  Directs the administration management of financial data, invoice accounting and distribution, donor objectives, communication response, synchronization, and expense reporting. Supported customer service, marketed new businesses, and created partnerships. Applied a wide range of analytic and evaluation methods, qualitative analysis, concepts, and practices to align performance, budgetary compliance, invoice and receipt delivery, and accounting. Directs the administration management of financial data, invoice accounting and distribution, donor objectives, communication response, synchronization, and expense reporting. Supported customer service, marketed new businesses, and created partnerships. Applied a wide range of analytic and evaluation methods, qualitative analysis, concepts, and practices to align performance, budgetary compliance, invoice and receipt delivery, and accounting.



The Home Depot Rental

• United States
• Machinery Manufacturing
• 100 - 200 Employee

• Associate

  • Sep 2020 - May 2021

  Conducted customer service, sales, staging, and inquiry support throughout the Tool Rental department. Managed phase and preventative machine maintenance, troubleshooting, and cleaning. Conducted inventory alignment, floor stocking, and organization, while consolidating key product tracking, for procurement forecasting. Performed shift synchronization, opening and closing procedures, ensuring compliance with all standard operating procedures. Conducted inbound operations and quality assurance, supporting contacting, equipment fulfillment, resupply, and process flow. Created rental contracts with residents and contractors. Analyzed production needs, incorporating Lean Manufacturing, while providing high-performance results to reduce turnover, while meeting daily production goals. Show less



Sitel

• Australia
• Telecommunications
• 200 - 300 Employee

• Billing Agent

  • Jan 2021 - Apr 2021

  Provided customers with integrated top-notch support, while ensuring courteous, knowledgeable, and rapid customer service/problem resolution. Implemented, commissioned, and conducted continuous process optimization, evaluating customer experience, sales specifications, and tolerances to ensure compliance with customer and organizational criteria. Provided customers with integrated top-notch support, while ensuring courteous, knowledgeable, and rapid customer service/problem resolution. Implemented, commissioned, and conducted continuous process optimization, evaluating customer experience, sales specifications, and tolerances to ensure compliance with customer and organizational criteria.



University of Iowa Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Lead Clinic Support Specialist

  • Nov 2018 - Jun 2020

  Managed schedules, appointments, planning, and forecasting for 16 separate outpatient departments. Oversaw full life-cycle projects, operational designation, departmental resource, and capability cross-level. Developed and implemented technical training programs and procedures to increase customer satisfaction levels and on-boarding proficiency. Utilized databases and technical systems to gather treatment records and create tailored archive analogs. Selected as the technical lead for reschedule lists, provider schedule issues, and acute patient concerns. Show less

• Clerk III

  • Apr 2011 - Jul 2018

  Managed operating metrics, advanced orthopedic and physical therapy scheduling, program oversight and campaigns, incorporating processes and a metrics program to analyze data, appointments, yield, and throughput. Incorporated multi-tier operating procedures to streamline medical platform development, through data entry, file digitalization, and scanning. Directed cross-coordination and medical provider communication, while establishing and working with patents to align schedules and appointment specifications. Attained a variety of radiology pre-authorizations through insurance websites and calls to insurance companies. Show less



Kirkwood Community College

• Higher Education
• 700 & Above Employee

• Student

  • Dec 2008 - Dec 2012

  Associates of Arts Associates of Arts


Moorgate
• United Kingdom
• Information Technology & Services
• 1 - 100 Employee
• Housekeeper

  • Apr 2007 - Apr 2011

John Wick Homes
• United States
• Movies, Videos, and Sound
• 1 - 100 Employee
• Finish Carpenter

  • May 2006 - Apr 2007