Experience

Capitol County Children’s Collaborative

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Care Manager

  • Mar 2016 - Present

  -Conducts intake assessments of clients' needs and goals, connects clients to appropriate services and resources, and collaborates with other staff and community partners to provide comprehensive services. -Maintains accurate and up-to-date client records and documentation through an internet-based portal, stays up-to-date on relevant laws, policies, and best practices related to case management and non-profit work, and provides ongoing support, monitoring, and follow-up to ensure clients' needs are being met. -Provides crisis intervention and support to clients as needed.



KinderCare Learning Companies

• United States
• Education Management
• 700 & Above Employee

• Pre Kindergarten Teacher

  • Jan 2014 - Mar 2016

  -Developed and implemented age-appropriate lesson plans and activities that align with learning objectives and curriculum standards which promoted social, emotional, and academic development. -Maintained accurate and up-to-date records on student attendance, behavior, and academic performance. -Communicated regularly with students, parents/guardians to provide updates on student progress towards learning goals and discuss any concerns or questions they may have -Developed and implemented age-appropriate lesson plans and activities that align with learning objectives and curriculum standards which promoted social, emotional, and academic development. -Maintained accurate and up-to-date records on student attendance, behavior, and academic performance. -Communicated regularly with students, parents/guardians to provide updates on student progress towards learning goals and discuss any concerns or questions they may have



The TJX Companies, Inc.

• United States
• Retail
• 700 & Above Employee

• Customer Experience Coordinator

  • Jul 2012 - Jan 2014

  -Trained and coached sales associates on effective customer service skills and techniques.-Monitored and measured customer satisfaction and provided feedback to store management and associates.-Managed and responded to customer inquiries, complaints, and feedback through various channels.-Developed and maintained strong relationships with key customers to promote loyalty and advocacy.

• Merchandise Associate

  • Jul 2011 - Jul 2012

  -Provided excellent customer service by greeting and assisting customers with their shopping needs, answering questions about products, prices, and availability, and handling returns and exchanges.-Maintained a clean and organized store environment by organizing merchandise on shelves and racks, sweeping and dusting, and monitoring for theft or other security concerns.-Contributed to inventory management efforts by counting and restocking products, and upselling products or suggesting complementary items to customers to increase sales.