Experience

Energy & Water Ombudsman NSW (EWON)

• Australia
• Alternative Dispute Resolution
• 1 - 100 Employee

• Ombudsman and Chief Executive Officer

  • Nov 2014 - Present

  My responsibilities include leading this vital organisation as Ombudsman and CEO. We are a team of around 85 people, who are committed to providing excellent service to consumers who seek our advice or dispute resolution service. We work independently to resolve energy and water complaints in New South Wales - equally, we use our unique complaints data to drive systemic improvement across the energy and water sectors. And we positively influence regulatory change to ensure consumer protection frameworks are effective and provide equity for all consumers. Show less



Public Transport Ombudsman

• Australia
• Alternative Dispute Resolution
• 1 - 100 Employee

• Ombudsman and CEO

  • Aug 2010 - Oct 2014

  The PTO's role is to receive, investigate and resolve complaints from consumers who use or are affected by Victorian public passenger transport services, or the public transport related activities of the operators. The Ombudsman leads the organisation as CEO as well as if necessary, makes binding decisions to resolve complaints. The PTO's role is to receive, investigate and resolve complaints from consumers who use or are affected by Victorian public passenger transport services, or the public transport related activities of the operators. The Ombudsman leads the organisation as CEO as well as if necessary, makes binding decisions to resolve complaints.



Energy and Water Ombudsman (Victoria) (EWOV)

• Australia
• Consumer Services
• 1 - 100 Employee

• Deputy Ombudsman

  • Sep 2003 - Aug 2010



MSX International

• United States
• Business Consulting and Services
• 700 & Above Employee

• Change Management Consultant - Automotive

  • Jun 2000 - Sep 2003