Janine Roberts
Client Success Officer (UK) at PowerHouse Workforce- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
José A. Richarte
I worked with Janine more than 5 years. As a Support Technician in a heavily decentralized model with no local support at all, having a user you can rely on for tasks that require hands on is crucial. Janine became that "go to" person after our first interaction, showing not only higher than average IT knowledge but a great degree of understanding IT argot and instructions. She would also learn new technology being deployed rather rapidly, teaching her colleagues and minimizing quite considerably our workload. On the personal side, Janine has proven to be understanding when an IT issue/problem could not be addressed as quick as the business wanted to and calmed under pressure. I'd recommend hiring Janine not only because of her professional experience but also due to her extra IT skills, ability to adapt to new technologies and calmness under pressure.
Elisa van Velzen
It has been a true pleasure to work with Janine as Customer Services Advisor for Mallinckrodt UK. Nuclear Medicine is not an easy business, many times Janine provided perfect service. Sad that she left us, we will miss her!
José A. Richarte
I worked with Janine more than 5 years. As a Support Technician in a heavily decentralized model with no local support at all, having a user you can rely on for tasks that require hands on is crucial. Janine became that "go to" person after our first interaction, showing not only higher than average IT knowledge but a great degree of understanding IT argot and instructions. She would also learn new technology being deployed rather rapidly, teaching her colleagues and minimizing quite considerably our workload. On the personal side, Janine has proven to be understanding when an IT issue/problem could not be addressed as quick as the business wanted to and calmed under pressure. I'd recommend hiring Janine not only because of her professional experience but also due to her extra IT skills, ability to adapt to new technologies and calmness under pressure.
Elisa van Velzen
It has been a true pleasure to work with Janine as Customer Services Advisor for Mallinckrodt UK. Nuclear Medicine is not an easy business, many times Janine provided perfect service. Sad that she left us, we will miss her!
José A. Richarte
I worked with Janine more than 5 years. As a Support Technician in a heavily decentralized model with no local support at all, having a user you can rely on for tasks that require hands on is crucial. Janine became that "go to" person after our first interaction, showing not only higher than average IT knowledge but a great degree of understanding IT argot and instructions. She would also learn new technology being deployed rather rapidly, teaching her colleagues and minimizing quite considerably our workload. On the personal side, Janine has proven to be understanding when an IT issue/problem could not be addressed as quick as the business wanted to and calmed under pressure. I'd recommend hiring Janine not only because of her professional experience but also due to her extra IT skills, ability to adapt to new technologies and calmness under pressure.
Elisa van Velzen
It has been a true pleasure to work with Janine as Customer Services Advisor for Mallinckrodt UK. Nuclear Medicine is not an easy business, many times Janine provided perfect service. Sad that she left us, we will miss her!
José A. Richarte
I worked with Janine more than 5 years. As a Support Technician in a heavily decentralized model with no local support at all, having a user you can rely on for tasks that require hands on is crucial. Janine became that "go to" person after our first interaction, showing not only higher than average IT knowledge but a great degree of understanding IT argot and instructions. She would also learn new technology being deployed rather rapidly, teaching her colleagues and minimizing quite considerably our workload. On the personal side, Janine has proven to be understanding when an IT issue/problem could not be addressed as quick as the business wanted to and calmed under pressure. I'd recommend hiring Janine not only because of her professional experience but also due to her extra IT skills, ability to adapt to new technologies and calmness under pressure.
Elisa van Velzen
It has been a true pleasure to work with Janine as Customer Services Advisor for Mallinckrodt UK. Nuclear Medicine is not an easy business, many times Janine provided perfect service. Sad that she left us, we will miss her!
Experience
-
PowerHouse Hub
-
Australia
-
Technology, Information and Internet
-
1 - 100 Employee
-
Client Success Officer (UK)
-
Jul 2022 - Present
-
-
Sales Support Coordinator
-
Oct 2019 - Jul 2022
The first end-to-end Workforce Management Platform with real time analytics and reporting, PowerHouse Workforce is a self-managed portal that is here to accelerate and streamline every stage of your talent management: PowerHouse SOURCE offers new ways to find your talent with inbuilt pre-screening of candidates, building future talent sources with private Talent Pools.PowerHouse RECRUIT streamlines your recruitment with accelerated pre-screening, automatic reading and ranking of CVs.Powerhouse ONBOARD automates your contractor and staff onboarding with personalised and job role centric inductions and onboarding workflows.PowerHouse COMPLIANCE manages your workforce compliance framework and real time tracking for workers and managers.Powerhouse UPSKILLING allows employers to build and implement skilling programs that are assigned to job role frameworks.Providing seamless transition from sourcing to operations our platform creates a dynamic Workforce Wallet for the worker which stores all workforce data for the user as Dynamic Job Compliance and Upskilling profile.The platform offers modular approach allowing instant implementation of any part of functionality as well as seamless integration with the leading workforce solutions to enhance your talent management experience. Show less
-
-
Sales Coordinator
-
Oct 2019 - Oct 2019
-
-
-
Mallinckrodt Pharmaceuticals
-
Ireland
-
Pharmaceutical Manufacturing
-
700 & Above Employee
-
Sales Ops Support
-
Dec 2014 - Oct 2019
-
-
Sales Operations
-
Nov 2014 - Dec 2014
Temp Role covering before I start my new role in January - Taken on PERM!
-
-
-
Curium Pharma
-
France
-
Pharmaceutical Manufacturing
-
700 & Above Employee
-
Sales Operations and Customer Service Admin
-
Oct 2006 - Oct 2019
Been working within the same role for nearly 13 years. Started in Contracts and Tenders in July 2006, moved into Customer Services from October 2006. My position was moved to Prague in 2013 and moved back to the UK as with me in 2014. Started back as Sales Operations and Customer Service Administrator fully on 1st January 2015.
-
-
Sales Operations Analyst and Customer Service Administrator
-
Jul 2006 - Oct 2019
-
-
-
Mallinckrodt RP
-
Portsmouth, United Kingdom
-
Sales Operations and Customer Support
-
Jul 2015 - Sep 2019
-
-
-
Rainbow Designs Ltd
-
Fareham, Hampshire
-
Customer Service Administrator
-
Mar 2014 - Nov 2014
-
-
-
Mallinckrodt Pharmaceuticals
-
Ireland
-
Pharmaceutical Manufacturing
-
700 & Above Employee
-
Customer Service Advisor
-
Oct 2005 - Jan 2014
Working for the Pharmaceuticals division I am required to produce shipments and keep constant contact with the suppliers and distributors. With this I am also often required to carry out “on call” duties which means taking home a system so that if need be I am able to continue my role from home and deal with any issues that may take place outside of the normal office hours. I am required to deal with discrepancies and complete them with credits, debits and returns. Most of the time is telephone based taking Nuclear and Imaging orders from customers. General office administration such as having direct contact with customers that are ordering Nuclear and Imaging products and taking orders from them or dealing with any queries they may have. Filing future orders or orders placed for particular dates. I am required to carry out highly important daily tasks within strict deadlines due to the nature of the products that are supplied. There are, daily, weekly and monthly reports that are run in line with the auditors. I have been required to train the new Prague CS team in country. Show less
-
-
Customer Service Advisor
-
2005 - 2014
Working for the Pharmaceuticals division I am required to produce shipments and keep constant contact with the suppliers and distributors. With this I am also often required to carry out “on call” duties which means taking home a system so that if need be I am able to continue my role from home and deal with any issues that may take place outside of the normal office hours. I am required to deal with discrepancies and complete them with credits, debits and returns. Most of the time is telephone based taking Nuclear and Imaging orders from customers. General office administration such as having direct contact with customers that are ordering Nuclear and Imaging products and taking orders from them or dealing with any queries they may have. Filing future orders or orders placed for particular dates. I am required to carry out highly important daily tasks within strict deadlines due to the nature of the products that are supplied. There are, daily, weekly and monthly reports that are run in line with the auditors. I have been required to train the new Prague CS team in country. Show less
-
-
-
-
Contracts Assistant
-
Jul 2005 - Oct 2005
Process and produce contracts for National Healthcare Authorities and Hospitals. Checking current contracts and current stock list prices against accounts. Producing quotes for Account Managers and Regional Directors. Office admin, filing, producing letters, receiving telephone calls and answering queries. Process and produce contracts for National Healthcare Authorities and Hospitals. Checking current contracts and current stock list prices against accounts. Producing quotes for Account Managers and Regional Directors. Office admin, filing, producing letters, receiving telephone calls and answering queries.
-
-
Education
-
2001 - 2002
Southdowns College
AVCE Business Management, Double A-Level in Business Management -
1994 - 1999
Purbrook Park School
GCSE, ENGLISH, MATH, DOUBLE SCIENCE, ART, IT
Community
