Experience

The Enrolment Hub

• Managing Director

  • Jan 2016 - Present

  I am the Founder and Managing Director of Enrolment Hub where I use my in-depth industry experience to improve the childcare enrolment experience for centres and parents which in turn leads to strong occupancy results for our clients. I work with Childcare Providers, providing insights on the industry and help them turn enquiries into enrolments, improving their business outcomes. Enrolment Hub helps childcare centres maximise efficiency and effectiveness that results increased enrolments. Enrolment Hub supports childcare centres provide an exceptional childcare journey to their families. With a focus on strong customer service, loyalty and transparency, we have continued to grow, providing a full service offering including occupancy and enrolment strategies, brand marketing assistance, debt recovery, new provider set up, CCMS transfer assistance and consultation services. To find out more, email me at janem@enrolmenthub.com. Show less



Active Kids Group

• Education Management
• 1 - 100 Employee

• Family Relations Manager

  • Mar 2016 - May 2016

  Centralise the enrolments and build a family relations team for 15 services across Sydney. * Develop and implement enrolment processes and policies * Recruitment of education sales team members * Set occupancy targets and develop reporting tools * Fee review and setting * Database review * Director sales training * Website updates and marketing strategies * Outstanding fee collection Centralise the enrolments and build a family relations team for 15 services across Sydney. * Develop and implement enrolment processes and policies * Recruitment of education sales team members * Set occupancy targets and develop reporting tools * Fee review and setting * Database review * Director sales training * Website updates and marketing strategies * Outstanding fee collection



Only About Children

• Australia
• Education Administration Programs
• 400 - 500 Employee

• Head of Customer Relations

  • Jun 2009 - Mar 2016

  Responsible for leading and managing the Customer Relations team to achieve occupancy targets and deliver on premium customer service. * Ensure occupancy targets are achieved * Track and report on competitors within the market place * Formulating sales and marketing strategies to achieve targets * Ensure that premium customer service was offered to both current and prospective families * Develop enrolment processes and systems to ensure year round occupancy levels * Yearly fee structure review and setting * Performance management * Family feedback escalation point Show less


Trak Recruiting
• Australia
• Human Resources Services
• Senior Associate

  • Jun 2008 - Jun 2009


Ranstad

• Germany
• Restaurants

• Recruitment Consultant

  • Jan 2005 - Jun 2008

  As a Recruitment Consultant I managed recruitment specifically targeted to the childcare industry. As a Recruitment Consultant I managed recruitment specifically targeted to the childcare industry.



NSW Department of Education

• Australia
• Education Management
• 700 & Above Employee

• Teacher

  • Jan 2003 - Jan 2005

  A Primary School teacher who taught across all year levels. A Primary School teacher who taught across all year levels.