Experience

24+ customer care center

• Belgium
• Consumer Services
• 1 - 100 Employee

• Work Force Management

  • Jan 2021 - Present

  Berchem, Vlaanderen, België Trying to reach the optimal balance between forecast and actuals in the KBC inbound contact center, always with a proactive approach(Forecast Management, Capacity Planning, seatplanning, hollidayplanning, absence,....)

• Service Delivery Manager

  • Apr 2019 - Jan 2021

  Antwerpen Berchem, Vlaanderen, België Responsible for a team of 60 persons taking care of update activities for all KBC and CBC customers ( call, mail, admin,...). Give support to KBC agencies, KBC head office and other third party organisations in all questions regarding update on personal or company elements, this related to Anti Money Laundry and GDPR regulations



Securitas Direct by Verisure

• Spain
• Consumer Services
• 700 & Above Employee

• Customer Relations Manager

  • Jul 2017 - Jan 2019

  Brussel en omgeving, België Responsible for all Customer Care and Customer Loyalty activities for the Belgian, Dutch and part of the French Market.



TNT

• Netherlands
• Freight and Package Transportation
• 700 & Above Employee

• Customer Care Manager

  • Feb 2003 - Jun 2017

  Brucargo/Machelen - Belgium Manage all customer service activities ( front- and backoffice) for the TNT business in Belux in the Customer Care center in the Brussels area (100 seats)



Rubbermaid-Curver

• European Customer service Manager

  • 2001 - 2003

  Goirle- Holland



Gillette Benelux

• Customer Service Manager Benelux

  • Apr 1997 - Jan 2001

  brussels area



BD

• United States
• Medical Equipment Manufacturing
• 700 & Above Employee

• European Inventory control

  • 1992 - 1997