Experience

OPENLANE US

• United States
• Motor Vehicle Manufacturing
• 200 - 300 Employee

• Program Manager

  • May 2022 - Present

• Customer Registrations Manager

  • Dec 2020 - May 2022

  -Led and managed a team upwards of 5 individuals across multiple time zones remotely -Created and executed process for outreach and correspondence between registration and sales -Handled escalations with accounts during the registration process -Tracked and monitored daily performance metrics and provided coaching to individuals and team as needed -Established and maintained SLA while merging customer base of BacklotCars and TradeRev during acquisition.

• Customer Service Representative

  • Jun 2020 - Dec 2020

  -Communicated with customer base via phone, chat, and email to facilitate positive customer experience -Coordinated cross functionally with other departments to provide customer success -Worked with customers directly on transaction issues and delays -Consistently exceeded daily metrics in a remote setting



Fuel Sales

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Sales Development Representative

  • Jan 2020 - Apr 2020

  -Prospected for multiple education technology companies -Qualified potential leads by targeting school district leadership to set meetings for online demos -Assisted in creating messaging for effective outreach using solution selling tactics -Daily tracking via multiple CRM tools (Salesforce and Hubspot) -Mix of call and email communication (50+ per day) -Prospected for multiple education technology companies -Qualified potential leads by targeting school district leadership to set meetings for online demos -Assisted in creating messaging for effective outreach using solution selling tactics -Daily tracking via multiple CRM tools (Salesforce and Hubspot) -Mix of call and email communication (50+ per day)



Home Credit US

• United States
• Financial Services
• 100 - 200 Employee

• Business Relations Consulting/Sales

  • Jul 2018 - Jan 2020

  - Managed revolving revenue sales for 200 individual Sprint stores nationwide (Top 10% performer) - Coached, educated and motivated sales reps to adopt, leverage and master financing options to drive sales - Conducted conference calls, presented revenue metrics, and offered data analysis on sales performance - Utilized internal CRM tools, as well as Excel, to track, monitor and optimize performance - Made upwards of 200 calls per day with an effective conversion rate of 16% (calls… Show more - Managed revolving revenue sales for 200 individual Sprint stores nationwide (Top 10% performer) - Coached, educated and motivated sales reps to adopt, leverage and master financing options to drive sales - Conducted conference calls, presented revenue metrics, and offered data analysis on sales performance - Utilized internal CRM tools, as well as Excel, to track, monitor and optimize performance - Made upwards of 200 calls per day with an effective conversion rate of 16% (calls to spot meetings) Show less - Managed revolving revenue sales for 200 individual Sprint stores nationwide (Top 10% performer) - Coached, educated and motivated sales reps to adopt, leverage and master financing options to drive sales - Conducted conference calls, presented revenue metrics, and offered data analysis on sales performance - Utilized internal CRM tools, as well as Excel, to track, monitor and optimize performance - Made upwards of 200 calls per day with an effective conversion rate of 16% (calls… Show more - Managed revolving revenue sales for 200 individual Sprint stores nationwide (Top 10% performer) - Coached, educated and motivated sales reps to adopt, leverage and master financing options to drive sales - Conducted conference calls, presented revenue metrics, and offered data analysis on sales performance - Utilized internal CRM tools, as well as Excel, to track, monitor and optimize performance - Made upwards of 200 calls per day with an effective conversion rate of 16% (calls to spot meetings) Show less



PeopleAdmin

• United States
• Software Development
• 1 - 100 Employee

• Market Development Representative

  • Nov 2016 - Dec 2017

  - Software sales to K-12 school districts and higher education institutions (Performed 116% to quota) - Inbound and outbound prospecting, both cold and warm calls - Made upwards of 80 calls per day with an effective conversion ratio of 19% (calls to spot meetings) - Utilized proprietary analytics via CRM sourcing and parameters to increase call success probability - Coordinated with marketing department to promote campaigns that aided in the sale of our software - Software sales to K-12 school districts and higher education institutions (Performed 116% to quota) - Inbound and outbound prospecting, both cold and warm calls - Made upwards of 80 calls per day with an effective conversion ratio of 19% (calls to spot meetings) - Utilized proprietary analytics via CRM sourcing and parameters to increase call success probability - Coordinated with marketing department to promote campaigns that aided in the sale of our software



Fossil Group, Inc.

• United States
• Retail
• 700 & Above Employee

• Retail Sales Associate and Watch Expert

  • Nov 2014 - Jan 2016

  - Worked with customers to promote and sell Fossil Brand products (Was top sales associate 4 times) - Served as a subject matter expert and advocate for the Fossil Brand - Responsible for inventory management and workflow - Staged sales floor & engineered sales projections and KPI’s for the store - Worked with customers to promote and sell Fossil Brand products (Was top sales associate 4 times) - Served as a subject matter expert and advocate for the Fossil Brand - Responsible for inventory management and workflow - Staged sales floor & engineered sales projections and KPI’s for the store