Experience

FranklinCovey
• Professional Training and Coaching
• 1 - 100 Employee
• Print Specialist

  • Nov 2019 - Present


Zions Bancorp

• United States
• Investment Management
• 1 - 100 Employee

• ACH Fraud Investigator

  • Nov 2016 - Nov 2019

  Worked ACH Fraud Investigation. Reached out to other financial institutions to request proof of authorization or permission to return requests for Zions customers who noticed unauthorized transactions on their accounts. I also processed Death Reclamation's for government payments received after someone was deceased. In addition to these processes I would also setup new company contracts for new businesses wanting to process ACH transactions. Worked ACH Fraud Investigation. Reached out to other financial institutions to request proof of authorization or permission to return requests for Zions customers who noticed unauthorized transactions on their accounts. I also processed Death Reclamation's for government payments received after someone was deceased. In addition to these processes I would also setup new company contracts for new businesses wanting to process ACH transactions.


Challenger School
• United States
• Teacher

  • Jul 2012 - Sep 2015


American Express

• United States
• Financial Services
• 700 & Above Employee

• Coach

  • Jan 2005 - Nov 2007

  On the job coach: trained new hires for inbound customer service calls relating to the customers account for which employees would then be able to process payments, give account balances; process credit limit increases all while providing quality customer service. On the job coach: trained new hires for inbound customer service calls relating to the customers account for which employees would then be able to process payments, give account balances; process credit limit increases all while providing quality customer service.



Carmin Cinemas Corporate Office

• Payroll Specialist / Accounts Payable

  • Nov 2000 - Jul 2004

  Payroll Specialist: • Met strict deadlines for processing both state and federal income taxes for over 60 theaters throughout the United States. • Took incoming calls from theater managers who were providing employees weekly hours worked. • Once I reviewed and printed checks, I would fill and mail out payroll accordingly. • Respond to any payroll inquiries. Accounts Payable: • I was in charge of making sure approximately 60 theaters invoices were paid monthly to ensure there would be no interruption of any services within the buildings. Also guaranteed any other types of invoices that came to me were confirmed valid and paid in a timely manner. • Once checks were printed, I would verify that the money, which was being dispensed, matched the ledger which I completed before I Show less