Employability & Enterprise Consultant

• Apr 2022 - Present

Supporting students to explore entrepreneurship and provide mentoring as they start-up and develop their businesses through the innovative Enterprise Placement Year programme at Ulster University.

Employability Adviser

• Jul 2019 - Apr 2022

Business & Digital Training Consultant

• Dec 2018 - Present

Business Start Up Mentoring/Business Plans/Training support Employment coaching/CV, application and interview support Training in Microsoft Office, Office 365 applications and other digital platforms (just ask!) Delivery of Accredited ICT qualifications for Approved Centres Training Needs Analysis - Design Training Plans - Map to appropriate training solutions Employee coaching for improved engagement and performance Implementation support for business digital transformation and Customer Service/Sales projects Show less

Careers Consultant/Employability Adviser

• Jul 2019 - Apr 2022

Enterprise Placement Mentor (pt time) Careers Consultant (pt time) Delivery of Employability skills and professional development topics in Curriculum Enterprise Placement Year Business Mentor LinkedIn Student Ambassador Mentor One to one Student Employability coaching Enterprise Placement Mentor (pt time) Careers Consultant (pt time) Delivery of Employability skills and professional development topics in Curriculum Enterprise Placement Year Business Mentor LinkedIn Student Ambassador Mentor One to one Student Employability coaching

Business Development Executive

• Oct 2015 - Dec 2018

Supporting business through Further Education - in training, research and innovation support as well as signposting to Knowledge transfer projects, Apprenticeships and student placements. Assessment of training needs, map to appropriate qualifications and tailored trainingAdvice on funded programmes through DfE and Invest NINetworking and presenting at events to increase client base, deliver on targets and collaborate with partner organisationsMaintaining CRM, co-ordination of training programmes and 360 evaluations Show less

Lecturer (pt time)

• May 2010 - Nov 2018

Lecturer in Essential Skills ICT & EmployabilityLecturer in ILT (Information Learning Technologies) Develop & teach staff development courses in Moodle, Microsoft Office, using multimedia, interactive whiteboards.Lecturer in ECDL (2006)

Director/Consultant Trainer

• Nov 2013 - Feb 2016

Providing consultancy and training in areas such as MS Office, Bank & educational Technologies, Customer Service and Change programmes. Recent clients include Bank of Ireland, Historic Royal Palaces and British Red Cross with delivery of Microsoft Office training and Change Programmes in addition to installation and training on self service technology. Providing consultancy and training in areas such as MS Office, Bank & educational Technologies, Customer Service and Change programmes. Recent clients include Bank of Ireland, Historic Royal Palaces and British Red Cross with delivery of Microsoft Office training and Change Programmes in addition to installation and training on self service technology.

Freelance Trainer

• Jan 2010 - Nov 2015

Deliver set YENI programmes in Business, Entrepreneurship, Personal finance & Careers to secondary school level students. Classes ranged from 25 to 90. Main outcomes to educate students in the benefits of continuing education, encouraging entrepreneurship, the realities of money management and achieving success in life. Deliver set YENI programmes in Business, Entrepreneurship, Personal finance & Careers to secondary school level students. Classes ranged from 25 to 90. Main outcomes to educate students in the benefits of continuing education, encouraging entrepreneurship, the realities of money management and achieving success in life.

Project Trainer/Implementer

• Apr 2012 - Aug 2013

My Role: Lead trainer on the Project Team to deliver and implement a new working branch model throughout the NI network. I provided training and support to staff and customers on new self service technology, new customer service methods and transaction migration. I co-worked with both internal and external key stakeholders throughout entire process to ensure timely and effective delivery. I also supported Project Manager with scheduling, compliance and reporting progress of completed branches. Main Responsibilities & Achievements: Thorough working knowledge of self service devices and good working relationships with engineers and technical support teams. Designed training materials for workshops, managers meetings and training events. Designed guides & procedures for Lodgement ATMs for use in both NI & ROI. Delivered training sessions to staff throughout NI in preparation for implementation. Provided on floor coaching & support to staff and customers during "go live" week and post-live support and training to branch network. Coach managers in improving transaction migration and sales lead generation in new self service area. Show less