Experience

EML

• Australia
• Insurance
• 700 & Above Employee

• Administrative Assistant

  • Dec 2019 - Present



Apple

• United States
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Sales Specialist

  • Oct 2018 - Nov 2019



Environment Protection Authority Victoria (EPA)

• Australia
• Government Administration
• 500 - 600 Employee

• Customer Service Coordinator

  • Aug 2017 - Jul 2018



EnergyAustralia

• Australia
• Utilities
• 700 & Above Employee

• Customer Care Coordinator

  • Apr 2016 - Aug 2017

  - First point of contact for the Energy Services Customer Service team.- Managed feedback/complaints received directly from customers, as well as internal teams.- Implemented changes within the Energy Services team to assist with creating a better customer experience, including coordinating a team restructure.- Created and maintained a collections process for Energy Services.- Provided ongoing feedback to Management.- Created and implemented training procedures and inductions for new and existing employees in Solar and Home Services.- Lead training sessions for employees and aided in ongoing feedback.

• Sales Solutions Consultant

  • Nov 2013 - Apr 2016



Smart Group

• Advertising Services
• 1 - 100 Employee

• Sales Team Leader

  • May 2012 - Nov 2013

• Sales Consultant

  • Apr 2011 - May 2012



Canon Business Services ANZ

• Australia
• Information Technology & Services
• 300 - 400 Employee

• Customer Service Team Member

  • Sep 2008 - Apr 2011