Experience

Wimbletech CIC
• United Kingdom
• Philanthropic Fundraising Services
• 1 - 100 Employee
• Community Manager

  • Feb 2022 - Present

Andrew Milsom, Residential Sales and Letting agents
• United Kingdom
• Real Estate
• 1 - 100 Employee
• Sales Assistant

  • May 2021 - Aug 2022


M&G plc

• United Kingdom
• Financial Services
• 700 & Above Employee

• M&G Front of House Team Manager

  • 2017 - Jul 2020

  Managed the daily operation and motivated a team of 12 to deliver service standards. Implemented best practice and procedures. Recruited new team members and trained/coached them to meet key performance targets. Supported clients with setting up meetings and events. Planned and coordinated the department's move to a new office by collaborating with other business units to ensure the transition was managed effectively and to deadline. Managed the daily operation and motivated a team of 12 to deliver service standards. Implemented best practice and procedures. Recruited new team members and trained/coached them to meet key performance targets. Supported clients with setting up meetings and events. Planned and coordinated the department's move to a new office by collaborating with other business units to ensure the transition was managed effectively and to deadline.



Prudential UK

• United Kingdom
• Financial Services
• 700 & Above Employee

• M&G Front of House Team Leader

  • Sep 2014 - Jan 2017

  Managed a team to provide 5-star service. Improved level of professionalism within the team by creating a positive working environment, implemented new ways of working and regular reviews that boosted team’s morale. Managed a team to provide 5-star service. Improved level of professionalism within the team by creating a positive working environment, implemented new ways of working and regular reviews that boosted team’s morale.



Rapport Guest Services

• United Kingdom
• Hospitality
• 300 - 400 Employee

• Guest Service Agent/ Corporate Receptionist

  • Aug 2011 - Sep 2014

  Provided outstanding customer service to internal and external clients across two sites. Overall responsibility of forty-eight meeting rooms, conducting meet and greet, managing the meeting rooms and working collaboratively with security and other departments to deliver a great service. Based at Credit Suisse. Provided outstanding customer service to internal and external clients across two sites. Overall responsibility of forty-eight meeting rooms, conducting meet and greet, managing the meeting rooms and working collaboratively with security and other departments to deliver a great service. Based at Credit Suisse.