Experience

Mental Health America of Georgia

• United States
• Mental Health Care
• 1 - 100 Employee

• Communications Coordinator

  • Jan 2023 - Present



Kay Jewelers

• United States
• Retail
• 500 - 600 Employee

• Store Administrator & Marketing/Social Media Specialist

  • Aug 2021 - Present

  Manages marketing and social media as well as administrative tasks for high volume fine jewelry retail location. Manages marketing and social media as well as administrative tasks for high volume fine jewelry retail location.



Shepherd Center

• United States
• Hospitals
• 700 & Above Employee

• Department Administrator

  • Jun 2022 - Jan 2023



Emory Healthcare

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Sr. Sports Medicine Office Coordinator

  • Jun 2019 - Mar 2022

  Provide administrative support for physicians, Executive Director and nursing leadership. • Acquire & maintain all medical records as to remain prepared for internal/external audit procedure • Schedules surgeries and procedure across three sites for two surgeons and three non-operative physicians • Coordinates community outreach for marketing and practice expansion events. • Coordinates care with Veteran’s Association to ensure appropriate referrals and clearances are on file. • Coordinates community care (pro-bono or non-profit work) for underserved and clinically urgent patients. • Sets up, organizes, and maintains various departmental and/or patient files according to established procedures. • Arranges and schedules appointments and regular or intermittent meetings for one or more managers, prepares daily schedules, prioritizes requests for meetings. • Schedules and coordinates, CME travel arrangements, meetings and/or unique events and processed expense reimbursements. • Maintains log for annual licensing and certifications for all personnel to ensure no lapse in coverage • Types medical reports and summaries, patient histories, operative notes, proposals, manuscripts, and letters requiring a knowledge of medical terminology from rough draft to final copy • Creates and proofreads generated documents for grammar, punctuation, spelling and factual correctness and conformance to policies; • May interview applicants and provide input to performance evaluations; direct the work of student and/or temporary employees. • Tracks vacation and back up coverage schedules to ensure no staffing shortages across three facilities.



Wellstar Health System

• Hospitals and Health Care
• 700 & Above Employee

• Operations Project Coordinator

  • Sep 2019 - May 2020

  • Maintain daily/monthly calendar for five leaders and one director. • Independently maintain accurate timekeeping and process payroll for department of 57 employees. • Manage department SharePoint & Microsoft TEAMS site, • Ensure all electronic files are appropriately labeled and uploaded. • Coordinate internal and external meetings and events. • Assist in drafting interdepartmental communication including updates and policies. • Draft and modify presentations for service line distribution. • Accompany leadership to various off-site meetings in order to assist with presentations. • Review all incoming invoices to verify budgeted expectation. • Oversee development of departmental Emergency Preparedness plans. • Submit and track all departmental invoicing to AP to ensure payment. • Proficient in managing multiple tasks, projects, and varying priorities simultaneously. • Assist in the successful completion of various regulatory program submissions (Blue Center for Excellence, Leapfrog Annual Survey & Hospital Grade, Joint Commission, CMS, etc.) • Maintain supply management for department. • Transcribe department staff meeting minutes. • Compiling & preparing monthly/annual statistical reports for productivity. • Using eBTRW process, ensure that all contracts/addendums are correctly routed and processed. • Process expense reporting monthly for leadership and applicable staff. • Conduct bi-weekly equipment inventory and report monthly to leadership. • Maintain log of Network Information and WellStar issued equipment to be reconciled monthly. • Provide administrative support to departmental director & staff. • Perform a variety of secretarial & clerical duties including preparing copies, compiling/preparing monthly statistical reports for productivity review presented to the department leadership team & developing excel spreadsheet for data collection.



Northside Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Administrative Office Coordinator

  • Jul 2016 - Jul 2019

  • Schedule/coordinate short & long term patient care for both new & returning patients across different practices & specialties. • Collect/Verify insurance coverage prior to visit & at check-in. Notify patients of any charges to be incurred before time of service • Schedule for accurate insurance claims using ICD-10 & procedure coding in for accurate billing. • Collect copays & deductibles as necessary, as well as attempt to collect past due balances at 25% rate each visit & promptly post all transactions to patient account. • Maintain daily/ monthly calendar for select group of Physicians & practice management. • Manage patient customer service complaints at second tier level. • Acquire & maintain all medical records as to prepare for internal/ external auditing • Payroll & Supply management for unit (ordering & receiving) • Transcribe department staff meeting minutes • Compiling & preparing monthly/annual statistical reports for productivity • Process incoming referrals from Medical offices & schedule patients based off physician referral • Oversee unit project management for quality control improvement • Process check-in & proper registration for both Gestation & Comprehensive Diabetes Education • Provide administrative support to departmental director & staff. • Perform a variety of secretarial & clerical duties including preparing copies, compiling/preparing monthly statistical reports for productivity review presented to the department leadership team, & developing excel spreadsheet for data collection. • Conduct weekly office supplies inventory & report to the Operations Assistant what needs to be ordered. • Respond promptly to patient’s needs, provide excellent customer service, & assist patients with follow-up appointments • Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, preparing new patient registration packets, & required documents



Pandora

• Denmark
• Retail Luxury Goods and Jewelry
• 700 & Above Employee

• Sales Associate

  • Oct 2017 - Jan 2019

  Part-time sales associate, assisting in the design of jewelry to convey a story unique to each customer. Part-time sales associate, assisting in the design of jewelry to convey a story unique to each customer.



Grady Health System

• United States
• Hospitals and Health Care
• 700 & Above Employee

• WIC Coordinator

  • Mar 2016 - Jul 2016

  • Establish & process application for supplemental assistance to mothers & children who qualify for WIC based on financial & nutritional need.• Screen postpartum mothers & newborns for necessary requirements to receive assistance within WIC program• Encourage breastfeeding as best source of nutrition for newborns & provide information for mother & baby to nutritionist for evaluation..• Ensure accurate disbursement of state funded program vouchers, ensuring that only to qualifying candidates are enrolled by verifying income address & residency against state enrollment requirements

• Department Assistant

  • Oct 2014 - Mar 2016

  • Process internal unit transfers to & from unit as pre determined by bed control.• Assign nurse assignment to each patient based off of nurses credentials, existing assignments, patient location.• Manage multiple phone lines of internal & external calls, distributed calls to appropriate patient rooms & hospital staff.• Provide administrative support to departmental director & staff Staff scheduling & maintained Medical/Surgical Unit Director daily operational calendar• Perform a variety of secretarial & clerical duties including preparing copies, compiling &/or preparing monthly statistical reports for productivity review presented to the department leadership team, & developing excel spreadsheet for data collection.• Helped maintain budget for unit, pre- processed payroll for unit employees, as well as order supplies for unit as necessary, & maintained an up to date expense report which was reconciledmonthly• Coordinated travel arrangements & any necessary reservations. Communicated with various management tiers to ensure customer satisfaction.• Provided administrative support for senior director & unit staff.• Managed appointment/conferences/committee calendar for Med/Surgical director. Screened calls & mail as necessary while providing needed information or directing to appropriate personnel. Provided administrative support for senior director and unit staff.• Managed appointment/conferences/committee calendar for Med/Surgical director. Screened calls and mail as necessary while providing needed information or directing to appropriate personnel.



Comcast

• United States
• Telecommunications
• 700 & Above Employee

• Inbound Sales Representative

  • Jul 2013 - Oct 2014

  Inbound telesales associate Inbound telesales associate



Here 2 Serve Restaurant Group

• Atlanta, Georgia

• Lead Hostess

  • Feb 2012 - Oct 2014

  Maintain front of house staff and scheduling protocols as directed by general manager Maintain front of house staff and scheduling protocols as directed by general manager