Experience

BEST FOR...

• Greece
• Manufacturing
• 1 - 100 Employee

• Retail Operations Manager

  • Nov 2022 - Present

  -Ensure all operations are carried on in an appropriate, cost-effective way. -Coach Store Managers to use commercial information effectively Control costs within budgetary guidelines. - Improving the operational systems, processes, and policies . - Evaluate market competition and analyses pricing strategies. - Setting and reviewing budgets and managing costs. - Overall responsibility for sales, profit, stock loss, expenses. - Creates and executes strategies to maximize store sales and control expenses . - Trains and coach on product knowledge, selling skills, visual merchandising. - Following up the store’s KPI, - Lead and be responsible on interviews, selection, training and development . - Monitor and appraise the performance of retail staff in coordination with Area Retail Managers and developing individual career plans. - Offering new markets and extensions for the brand and other leasing procedures . - Working with consultants and contractors, to carry out new shop site. - Responsibility for maintaining shops to an acceptable standard, complying with both safety standards and planned maintenance. - Monitor and control expenses (overtime, stock and consumables) - Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results. Show less



Great skirt fashion

• Retail Manager

  • Jan 2021 - Nov 2022

  I'm working as a Retail Manager to oversee the daily operations of 10 stores . ensure smooth running of operations to maximize sales and minimize costs. Organize all stores operations and allocate responsibilities to personnel Supervise all area managers, store managers and sales staff towards maximum performance Manage all store operations, optimist sales and profits, control relevant store costs and support and implement Merchandise, Marketing & other in-store initiatives. Ensure excellent customer service through the implementation of the brand/company guidelines to enhance the shopping/brand experience Formulate and implement store strategies and procedures Coach Store Managers to use commercial information effectively Control costs within budgetary guidelines Monitor and control expenses ( overtime, local, stock and consumables) through efficient store operations Look at prospective sites and evaluate new sites Prepare and participate in the preparation of sales budgets and ensure sales and profitability are in line with market budgets. Ensure effective inventory and warehouse management for Home Center in the market. Ensure effective stock and space management. Review and analyze stocks and sales reports monitoring over and under stocks, implementing corrective action to be taken. Understand market dynamics (demographics, consumer behavior, market understanding, etc.). Manage and support in team recruitment. Ensure skill development of showroom staff through Learning & Development. Monitor and appraise the performance of retail staff in coordination with Area Retail Managers and developing individual career plans. Set KPIs for direct reports and conduct performance appraisal. Show less



Femex For Import

• Egypt
• Wholesale Import and Export
• 1 - 100 Employee

• Retail Sales Manager

  • Oct 2019 - Dec 2020

  Ensure sales targets are achieved by driving sales and services, all stores operations and product management through the team. • Provide feedback on the financial performance of the store, taking the necessary action where applicable • Organize and lead team meetings on a daily, weekly, monthly and yearly basis for all important matters related to sales, stock, service, performance, maintenance, audit, IT and commerciality • Set team objectives and the means to measure them. Define and monitor each team member’s assignment and responsibilities in line with the focus areas using KPI’s such as ATV, IPC and conversion rates • Meet sales goals by training, motivating, mentoring and providing frequent feedback to team members. • Manage stock levels and ensures availability of best-selling lines. • Plan any upcoming sale and promotional activity and ensures availability of stock, permit, layout and manpower in line with the store requirement and sales targets. • Analyze commercial report on a weekly basis through department report and take necessary actions to maximize sales. • Ensure high levels of customers satisfaction through excellent customer service in line with the brand DNA, standards and guidelines • Give direction and find solutions for store issues that arise from staff or customers such as grievances, complaints, store or mall issues. • Ensuring compliance with health and safety at workplace and local mall regulations. • Complete store administration and ensure compliance with Brand guidelines and company policies and procedures. • Ensure visual merchandising guidelines are adhered to reflects the brand image. • Monitor staff scheduling and zoning to ensure sales are maximized. Drive ‘Service, add on sales, IPC, ATV’ through effective coaching and observation, while ensuring company service levels are met. • Provide input on any key factors influencing sales e.g. pricing, sizing. Give regular feedback on the local market, i.e trends and competitor activity. Show less



Sharaf DG

• United Arab Emirates
• Retail
• 700 & Above Employee

• Senior manager retail and E-commerce

  • May 2017 - Oct 2019

  I am handling Sharaf DG Mall of Egypt branch as a Omnichannel senior manager retail and ecommerce for 22,000 square feet electronics retail store (#opening team#) • Completes store operational requirements by scheduling and assigning employees; following up on work results. • Maintains store staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results. •Achieves financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. •Ensures availability of merchandise and services by approving contracts; maintaining inventories. •Formulates pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends. •Secures merchandise by implementing security systems and measures. •Maintains professional and technical knowledge by attending educational workshops; establishing personal networks; participating in professional societies. •Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. •Contributes to team effort by accomplishing related results as needed. Skills/Qualifications: Customer Focus, Tracking Budget Expenses, Pricing, Vendor Relationships, Market Knowledge, Staffing, Results Driven, Strategic Planning. Manage all online activity in relation to traffic acquisition, sales, conversion and reporting Develop and implement ecommerce strategy in order to improve website performance Work with developers to improve website speed Work with the marketing team or manage digital marketers in order to improve quality and traffic acquisition. Show less



H&M

• Belgium
• Construction

• Retail Store Manager

  • Oct 2015 - Apr 2017

  Work with lead an all departments team (man, ladies and kids) to maximize sales and reduce loss through actively working on the shop floor, demonstrating and driving excellent customer service. Ensure that associates are highly motivated and developed. Work with lead an all departments team (man, ladies and kids) to maximize sales and reduce loss through actively working on the shop floor, demonstrating and driving excellent customer service. Ensure that associates are highly motivated and developed.



Landmark Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Business Manager at Centre Point Landmark group

  • Nov 2009 - Sep 2015

  • Managing stores operations of 4 different brands within Centre point (Splash, Baby shop, Lifestyle and Shoemart) from all aspects “inventory management, stockrooms organizations, customer satisfaction, recruiting , launching new seasons & stores visual standards”. • Managing a team of 100 employees including store managers and supervisors. • Managing and controlling store P&L. • Managing omni channel. • Drive customer experience through store touchpoints. • Oversee stocks order and stock movement for each Brand. • Ensure seasonal peaks, important trading/promotional events are taken account of when preparing stock forecasts and staff rosters. • Execution of new seasons launches and promotion. Show less



Esprit

• Tunisia
• Higher Education
• 500 - 600 Employee

• Assistant Store Manager

  • Feb 2009 - Oct 2009

  Opening and closing the store. • Receiving the delivery and daily replenishment . • Briber the store Daily sales Report. • Transfer out the old stock W/H. • supervising the cashier transaction, day end and making deposit. • Annual Inventory. • Training and motivate the staff. • Achieve the monthly the store target. Opening and closing the store. • Receiving the delivery and daily replenishment . • Briber the store Daily sales Report. • Transfer out the old stock W/H. • supervising the cashier transaction, day end and making deposit. • Annual Inventory. • Training and motivate the staff. • Achieve the monthly the store target.



SAS-Egypt

• Egypt
• Retail Apparel and Fashion
• 1 - 100 Employee

• Sales Supervisor

  • Feb 2006 - Jun 2009

  • Receiving the delivery and daily replenishment . • Prepare the store Daily sales Report. • Merchandising display with all team members. • Supervising the cashier transaction, day end and making deposit. • Annual Inventory. • Training and motivate the staff. • Follow up day to day stock replenishment. • Work on daily pasis to checklist for maintenance and cleaning departments. • Handling all transaction invoices and customer satisfaction with cashier team. • Follow up the process on daily basis and standard operation procedures. Show less