Experience

Yactraq Online Inc.

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• Vice President, Product Marketing

  • Feb 2019 - Present

  Yactraq is a technology company that uses patented Machine Learning and natural language understanding for conversational computing and speech analytics. Our technology enables businesses to deliver deep insights on customer interactions faster and in the most cost effective way. Our platform gives Call Center operators the ability to "listen" to a 100% of conversations with customers as opposed to the traditional method of sampling, thereby significantly improving Operational Metrics… Show more Yactraq is a technology company that uses patented Machine Learning and natural language understanding for conversational computing and speech analytics. Our technology enables businesses to deliver deep insights on customer interactions faster and in the most cost effective way. Our platform gives Call Center operators the ability to "listen" to a 100% of conversations with customers as opposed to the traditional method of sampling, thereby significantly improving Operational Metrics through accurate Agent Evaluation, Call Rating, Compliance Monitoring, Automatic Dispositions and so on. Yactraq truly amplifies the Voice of Customers by making sure every single conversational interaction is "heard" and analysed, thereby making CRMs truly 360 platforms. With this crucial input, Customer Experience experts and Chief Customer Officers can now make the most impactful customer strategies and marketing decisions. Show less Yactraq is a technology company that uses patented Machine Learning and natural language understanding for conversational computing and speech analytics. Our technology enables businesses to deliver deep insights on customer interactions faster and in the most cost effective way. Our platform gives Call Center operators the ability to "listen" to a 100% of conversations with customers as opposed to the traditional method of sampling, thereby significantly improving Operational Metrics… Show more Yactraq is a technology company that uses patented Machine Learning and natural language understanding for conversational computing and speech analytics. Our technology enables businesses to deliver deep insights on customer interactions faster and in the most cost effective way. Our platform gives Call Center operators the ability to "listen" to a 100% of conversations with customers as opposed to the traditional method of sampling, thereby significantly improving Operational Metrics through accurate Agent Evaluation, Call Rating, Compliance Monitoring, Automatic Dispositions and so on. Yactraq truly amplifies the Voice of Customers by making sure every single conversational interaction is "heard" and analysed, thereby making CRMs truly 360 platforms. With this crucial input, Customer Experience experts and Chief Customer Officers can now make the most impactful customer strategies and marketing decisions. Show less



HelloFresh

• Germany
• Consumer Services
• 700 & Above Employee

• Associate Director – Supply Chain Transformation

  • Nov 2021 - Oct 2022

  Led E2E transformation of HelloFresh Canada’s inbound supply chain to improve stability, reliability and efficiency o Restructured buying and replenishment team to better serve needs of regional production centers o Consolidated 3PLs partners leading to lower costs, standardized processes and reliable data o Set up a new centralized logistics team and processes for all inbound logistics management o Created partnership with national carriers for reliable delivery performance and… Show more Led E2E transformation of HelloFresh Canada’s inbound supply chain to improve stability, reliability and efficiency o Restructured buying and replenishment team to better serve needs of regional production centers o Consolidated 3PLs partners leading to lower costs, standardized processes and reliable data o Set up a new centralized logistics team and processes for all inbound logistics management o Created partnership with national carriers for reliable delivery performance and cost efficiency o Created a new Supply Planning function to define inventory strategy and maintain right inventory level across the supply chain o Created a new Inventory Management function to build process controls and reduce inventory waste and shrink across the network Show less Led E2E transformation of HelloFresh Canada’s inbound supply chain to improve stability, reliability and efficiency o Restructured buying and replenishment team to better serve needs of regional production centers o Consolidated 3PLs partners leading to lower costs, standardized processes and reliable data o Set up a new centralized logistics team and processes for all inbound logistics management o Created partnership with national carriers for reliable delivery performance and… Show more Led E2E transformation of HelloFresh Canada’s inbound supply chain to improve stability, reliability and efficiency o Restructured buying and replenishment team to better serve needs of regional production centers o Consolidated 3PLs partners leading to lower costs, standardized processes and reliable data o Set up a new centralized logistics team and processes for all inbound logistics management o Created partnership with national carriers for reliable delivery performance and cost efficiency o Created a new Supply Planning function to define inventory strategy and maintain right inventory level across the supply chain o Created a new Inventory Management function to build process controls and reduce inventory waste and shrink across the network Show less



Walmart Canada

• Canada
• Retail
• 700 & Above Employee

• Ecommerce Merchandising

  • Jun 2019 - Oct 2021

   Financial responsibility for setting and delivering annual budgets (sales, margin, segment income, inventory health) & forecasts  Managed one of the largest General Merchandise portfolios comprising 100+ Suppliers , catalogue of 10k+ SKUs  Successfully grew the business and online market share. Extended aisle sales up by 105% YoY  Collaborated with product design and global sourcing to develop online only private label range  Scaled up new categories and launched new… Show more  Financial responsibility for setting and delivering annual budgets (sales, margin, segment income, inventory health) & forecasts  Managed one of the largest General Merchandise portfolios comprising 100+ Suppliers , catalogue of 10k+ SKUs  Successfully grew the business and online market share. Extended aisle sales up by 105% YoY  Collaborated with product design and global sourcing to develop online only private label range  Scaled up new categories and launched new initiatives such as Installation Services, Bulk Goods Delivery, and Pre-Orders  Achieved online price leadership with a consistent 95% WIN-DRAW ratio on price  Delivered EDLP customer promise. Leveraged Walmart scale to buy for less and maintained retails and margins despite rising costs using smart negotiation and cost mitigation strategies  Made sourcing and channel decisions based on cost and speed to serve. Delivered margin improvements in excess of 300bps  Set the roadmap for content and category UX strategy improving navigation, taxonomy, search and browse experience for mobile, desktop  Worked in an agile way with global sourcing, replenishment and FC to adjust inventory flow to meet accelerated customer demand (COVID trends)  Continuously assessed inventory risks and opportunities weekly meetings with replenishment. Reduced unproductive inventory and overall on hand inventory by 40 days Show less  Financial responsibility for setting and delivering annual budgets (sales, margin, segment income, inventory health) & forecasts  Managed one of the largest General Merchandise portfolios comprising 100+ Suppliers , catalogue of 10k+ SKUs  Successfully grew the business and online market share. Extended aisle sales up by 105% YoY  Collaborated with product design and global sourcing to develop online only private label range  Scaled up new categories and launched new… Show more  Financial responsibility for setting and delivering annual budgets (sales, margin, segment income, inventory health) & forecasts  Managed one of the largest General Merchandise portfolios comprising 100+ Suppliers , catalogue of 10k+ SKUs  Successfully grew the business and online market share. Extended aisle sales up by 105% YoY  Collaborated with product design and global sourcing to develop online only private label range  Scaled up new categories and launched new initiatives such as Installation Services, Bulk Goods Delivery, and Pre-Orders  Achieved online price leadership with a consistent 95% WIN-DRAW ratio on price  Delivered EDLP customer promise. Leveraged Walmart scale to buy for less and maintained retails and margins despite rising costs using smart negotiation and cost mitigation strategies  Made sourcing and channel decisions based on cost and speed to serve. Delivered margin improvements in excess of 300bps  Set the roadmap for content and category UX strategy improving navigation, taxonomy, search and browse experience for mobile, desktop  Worked in an agile way with global sourcing, replenishment and FC to adjust inventory flow to meet accelerated customer demand (COVID trends)  Continuously assessed inventory risks and opportunities weekly meetings with replenishment. Reduced unproductive inventory and overall on hand inventory by 40 days Show less



Goldratt Consulting

• Israel
• Business Consulting and Services
• 100 - 200 Employee

• Supply Chain Consultant

  • May 2018 - Jun 2019

  - Partnering with retailers to unlock value in their business by optimizing their sourcing, planning, buying and merchandising processes, systems and decisions - Ensuring stores have the right assortment and right availability for the customers - Ensuring supply chains are nimble and responsive to fast changing customer preferences - Improving GMROI by increasing sales and lowering working capital as well as liquidation costs - Partnering with retailers to unlock value in their business by optimizing their sourcing, planning, buying and merchandising processes, systems and decisions - Ensuring stores have the right assortment and right availability for the customers - Ensuring supply chains are nimble and responsive to fast changing customer preferences - Improving GMROI by increasing sales and lowering working capital as well as liquidation costs



Metro Shoes Limited

• Mumbai Area, India

• Vice President, Retail

  • Sep 2015 - Apr 2018

   A Leadership Team member tasked with transformation of store operations and supply chain for a multi-brand, multi-format footwear retail chain operating 300+ stores in 90+ cities in India  Accountable for setting budgets, achieving sales and growth targets and turnaround of non-performing stores  Driving optimization of inventory through better planning, buying and merchandizing; shorter vendor lead times; auto replenishment; continuous re-balancing of inventory in the network and… Show more  A Leadership Team member tasked with transformation of store operations and supply chain for a multi-brand, multi-format footwear retail chain operating 300+ stores in 90+ cities in India  Accountable for setting budgets, achieving sales and growth targets and turnaround of non-performing stores  Driving optimization of inventory through better planning, buying and merchandizing; shorter vendor lead times; auto replenishment; continuous re-balancing of inventory in the network and reduction of dead stock in end of season sale  Leading implementation of Goldratt's Theory of Constraints within Buying and Merchandizing to control to improve availability in the stores and reduce inventory in the network  Standardizing operating structures and processes in 300+ stores and improving capability and compensation of 3,000+ staff for consistent customer experience, higher productivity, and cost efficiencies  Driving Loyalty Program for 2 retail brands comprising a member base in excess of 2 Million Show less  A Leadership Team member tasked with transformation of store operations and supply chain for a multi-brand, multi-format footwear retail chain operating 300+ stores in 90+ cities in India  Accountable for setting budgets, achieving sales and growth targets and turnaround of non-performing stores  Driving optimization of inventory through better planning, buying and merchandizing; shorter vendor lead times; auto replenishment; continuous re-balancing of inventory in the network and… Show more  A Leadership Team member tasked with transformation of store operations and supply chain for a multi-brand, multi-format footwear retail chain operating 300+ stores in 90+ cities in India  Accountable for setting budgets, achieving sales and growth targets and turnaround of non-performing stores  Driving optimization of inventory through better planning, buying and merchandizing; shorter vendor lead times; auto replenishment; continuous re-balancing of inventory in the network and reduction of dead stock in end of season sale  Leading implementation of Goldratt's Theory of Constraints within Buying and Merchandizing to control to improve availability in the stores and reduce inventory in the network  Standardizing operating structures and processes in 300+ stores and improving capability and compensation of 3,000+ staff for consistent customer experience, higher productivity, and cost efficiencies  Driving Loyalty Program for 2 retail brands comprising a member base in excess of 2 Million Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Product and Business Head - Grocery Online

  • Jan 2014 - Aug 2015

   eCommerce venture for grocery retail launched under the banner my247market.com as Tata venture (Tesco's partner in India) complying with Indian ecommerce regulations  Founded the online grocery business, single-handedly taking it from concept to launch with internal funding in the shortest span of time on an extremely shoestring budget  Responsible for the entire P&L of the online business with an aim to achieve operating breakeven in 3 years  Directly responsible for Strategy… Show more  eCommerce venture for grocery retail launched under the banner my247market.com as Tata venture (Tesco's partner in India) complying with Indian ecommerce regulations  Founded the online grocery business, single-handedly taking it from concept to launch with internal funding in the shortest span of time on an extremely shoestring budget  Responsible for the entire P&L of the online business with an aim to achieve operating breakeven in 3 years  Directly responsible for Strategy, Brand, Marketing, Customer Acquisition, Sales, Biz Dev, Technology and Catalog   Spawned several innovations along the way in technology and fulfillment operations to enhance customer experience  Objective to scale up to at least 3 cities by the end of the year; cover the gamut of Internet business options such as marketplaces and alliances; and pursue all growth opportunities both organic and inorganic by constantly reviewing strategy and redefining the business model

• Head - Supply Chain

  • Nov 2012 - Dec 2014

   Led Tesco’s supply chain for grocery food, non-food, dairy, frozen, hardlines and import categories through 40 people team to support a young, growing multi-format business with speed and reliability  Drove end-to-end creation of multichannel (ecommerce) business from business plan creation, website design, ecommerce platform development, catalog creation, systems integration, fulfillment and delivery solution, process design and capability building  People, Process, Performance… Show more  Led Tesco’s supply chain for grocery food, non-food, dairy, frozen, hardlines and import categories through 40 people team to support a young, growing multi-format business with speed and reliability  Drove end-to-end creation of multichannel (ecommerce) business from business plan creation, website design, ecommerce platform development, catalog creation, systems integration, fulfillment and delivery solution, process design and capability building  People, Process, Performance driven leadership style with clear long term vision, focus on values and culture building resulted in a highly motivated and focused supply chain team; achieved outstanding dept of 2013 award  Reorganized supply chain into vendor-focused Operations team and ordering-focused Planning & Forecasting team resulting into efficient management and capability building through creation of new job roles  Invested in building partnerships with suppliers by driving engagement programs such as joint business planning for supply chain, monthly performance scorecards, quarterly top-to-top reviews, intensive care management, strategic supplier management, EDI. This resulted in YOY improvement of 20% in supplier service levels  Reduced distribution cost to 2.3% through capacity planning, route to store planning for optimized networks, volume planning for inbound and outbound capacity management, centralized vendor appointments, operations clock, automated supplier ordering  Built Supply Chain Information Management System which enabled creation of supply chain analytics for sharper deep dives, root causing, planning, insights based decision making  Simplified focus on availability and inventory controls mechanisms resulted in consistent availability >90%, key line availability >96%, promotion availability >95%, 10% YOY reduction in stock value, 17% reduction in days cover  Rolled out NOTB across stores and created a new supply chain model for express store format which proved to be Tesco benchmark

• Program Director

  • Apr 2009 - Oct 2012

   Led step change program in Supply Chain to make it a leaner, more efficient and process driven unit  Implemented a centralized operations structure thereby reducing headcount and improving operational control  Built an Automated Ordering & Replenishment System in SAP for regular and promotional lines to improve ordering speed, accuracy, availability and reduce manual interventions to less than 5% of total volume  Implemented Tesco’s Warehouse Management System (WMS) to optimize… Show more  Led step change program in Supply Chain to make it a leaner, more efficient and process driven unit  Implemented a centralized operations structure thereby reducing headcount and improving operational control  Built an Automated Ordering & Replenishment System in SAP for regular and promotional lines to improve ordering speed, accuracy, availability and reduce manual interventions to less than 5% of total volume  Implemented Tesco’s Warehouse Management System (WMS) to optimize warehouse space and operations  Delivered initiatives such as a Ways of Working Manual for Suppliers, and Operations Clock for warehouse  Worked with the CEO and UK Business Development Team to create business plan for Tesco’s Cash & Carry (Wholesale) business in India  Launched Tesco’s customer loyalty program ‘Clubcard’ by localizing program for Indian market  Commissioned a dedicated central warehouse for apparel, handing over to operations team as a turnkey setup  Led a complex end-to-end business transformation program comprising more than 40 cross-functional projects across Supply Chain, Buying, Marketing, Store Operations and Space & Display with an end objective of supplying stores with stocks that fit on shelves and none at the back  Achieved a stock reduction leading to almost 75% backroom space for grocery and hardlines getting freed up, and reduction in range tail, known & unknown loss, labour cost and gaps and increase in sales-space ratio, stock accuracy and sales LFL increase of 5%  Launched a strategic program to transform Fresh Food category by redesigning the entire value chain to source directly from farms at lower operational costs and faster time from farm to shelf.    Achieved category sales growth of over 12% by enabling stores to sell high quality produce with greater availability and lower wastage at higher prices and margins

• Senior Manager - Step Change - Supply Chain

  • Apr 2009 - Oct 2011

   Led step change program in Supply Chain to make it a leaner, more efficient and process driven unit  Implemented a centralized operations structure thereby reducing headcount and improving operational control  Built an Automated Ordering & Replenishment System in SAP for regular and promotional lines to improve ordering speed, accuracy, availability and reduce manual interventions to less than 5% of total volume  Implemented Tesco’s Warehouse Management System (WMS) to optimize… Show more  Led step change program in Supply Chain to make it a leaner, more efficient and process driven unit  Implemented a centralized operations structure thereby reducing headcount and improving operational control  Built an Automated Ordering & Replenishment System in SAP for regular and promotional lines to improve ordering speed, accuracy, availability and reduce manual interventions to less than 5% of total volume  Implemented Tesco’s Warehouse Management System (WMS) to optimize warehouse space and operations  Delivered initiatives such as a Ways of Working Manual for Suppliers, and Operations Clock for warehouse  Worked with the CEO and UK Business Development Team to create business plan for Tesco’s Cash & Carry (Wholesale) business in India  Launched Tesco’s customer loyalty program ‘Clubcard’ by localizing program for Indian market  Commissioned a dedicated central warehouse for apparel, handing over to operations team as a turnkey setup



Tata Capital

• India
• Financial Services
• 700 & Above Employee

• Associate VP

  • Oct 2006 - Mar 2009



Tata Interactive Systems

• India
• IT Services and IT Consulting
• 400 - 500 Employee

• Product Manager

  • Oct 2003 - Oct 2006

  Product Manager for a major simulations-based multi-million dollar product for one of the largest for-profit universities in the US. Led a cross functional team of 50 people comprising Design, Tech, Data Modelers and Content. Responsible for delivery of the product. Product Manager for a major simulations-based multi-million dollar product for one of the largest for-profit universities in the US. Led a cross functional team of 50 people comprising Design, Tech, Data Modelers and Content. Responsible for delivery of the product.



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Software Engineer

  • 1998 - 2000