Sales Manager

• Mar 2022 - Present

Senior Destination Manager - Europe

• Jan 2018 - Feb 2022

Senior Product Manager within Trailfinders Product Department. Responsible for the launch and continual expansion of the Trailfinders Europe programme. • Managing relationships with suppliers. Developing new and existing partnerships, negotiating contracts and favourable commercial terms. • Analysing the market and social trends, indepth exploration of new destinations and products to introduce to the Trailfinders programme. • Project managing the introduction of new programmes and DMC partners. Collaborating with sales, marketing and operations teams to ensure a smooth integration and successful launch into the portfolio. • Collaborating with national and regional tourist boards to create and run marketing campaigns. Producing analytical reports on campaign completion.• Creating inspiring brochure itineraries and SEO ranking website copy.• Representing Trailfinders at UK events and overseas site visits and tradeshows. • Overseeing Health and Safety reviews of suppliers, communicating required updates to partners and completing H&S audits whilst in destination. • Line managing junior team members, mentoring their development and giving them space for creativity whilst ensuring consistent work quality and KPIs are met.• Reviewing client and sales feedback, actioning programme updates as required. • Creating, analysing, and presenting to board level statistical reports of market trends, sales figures and website engagement.• Reviewing product and operations procedures for opportunities to optimise client experience and team workflow. • Creating clear and well worded ‘how to’ intranet pages to be distributed to sales and operations teams for new product. Show less

Destination Manager - Private Touring

• Dec 2016 - Jan 2018

Product Manager responsible for the Trailfinders programme to Sri Lanka and Namibia.• Negotiating contracts with hotel partners in my designated regions. • Producing statistical booking reports and proposing reviews based upon sales figures and marketing opportunities. • Loading hotel and day tour contracts into Trailfinders reservations system and checking the work of more junior team members. • Handling market intelligence issues with suppliers, negotiating improved rates and commercial terms to maintain Trailfinders competitive position in the market.• Creating accurate and inspiring destination and hotel copy.• Reviewing development requests from sales and operations teams. Making recommendations to senior product development teams. • Testing new procedures and API connections on sales systems, providing detailed feedback on any troubleshooting snags to the development teams. Show less

Sales Consultant - Private Touring Specialist

• Nov 2015 - Dec 2016

Sales Consultant

• Jan 2014 - Nov 2015

Food & Beverage Assistant

• Apr 2013 - Oct 2013

Section head waiter in a 5* restaurant within a hotel. Responsible for running breakfast and dinner service, involvement in high profile functions such as Audi Race Week & Great Barrier Feast. Section head waiter in a 5* restaurant within a hotel. Responsible for running breakfast and dinner service, involvement in high profile functions such as Audi Race Week & Great Barrier Feast.

English Speaking Hospitality Staff Member

• Feb 2012 - Jan 2013

Working in an English language mountain resort in northern Japan. Duties included conversation practice with in house guests and day visitors, giving guided tours of the Manor House and grounds, restaurant and bar service. Working in an English language mountain resort in northern Japan. Duties included conversation practice with in house guests and day visitors, giving guided tours of the Manor House and grounds, restaurant and bar service.

English Language Teacher

• Mar 2011 - Dec 2011

Teaching English as a foreign language at levels beginner and intermediate to adult professionals within their workplace and children aged 5 - 9 in after school activity groups. Teaching English as a foreign language at levels beginner and intermediate to adult professionals within their workplace and children aged 5 - 9 in after school activity groups.

Restaurant Server

• Aug 2009 - Jul 2010

Working as a restaurant server aboard the Cruise Ship 'Disney Magic' to eastern and western Caribbean islands, on transatlantic sailings and the Mediterranean and Baltic capitals. Duties included food and drink service, guest interaction and ship safety responsibilities. Working as a restaurant server aboard the Cruise Ship 'Disney Magic' to eastern and western Caribbean islands, on transatlantic sailings and the Mediterranean and Baltic capitals. Duties included food and drink service, guest interaction and ship safety responsibilities.