Experience

Vitense Golfland
• Recreational Facilities
• 1 - 100 Employee
• Bartender, Events, Supervisor

  • Mar 2022 - Present

GadellNet Consulting Services
• United States
• IT Services and IT Consulting
• 100 - 200 Employee
• Technical Engineer

  • Jul 2021 - Apr 2022


Robert Half

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Systems Administrator

  • Sep 2020 - Dec 2020

  • MSP supporting networks of over 50 clients • MSP tools IT Glue, AutoTask, Datto RMM, Azure Portal, Endpoint Portal, MS Business Store • Azure AD, Microsoft InTune, Office365, on prem Active Directory/Exchange, server administration, wireless network setups, router, network closet maintenance, MikroTik firewall, Palo Alto firewall • Provide exceptional customer service through verbal and written communication • MSP supporting networks of over 50 clients • MSP tools IT Glue, AutoTask, Datto RMM, Azure Portal, Endpoint Portal, MS Business Store • Azure AD, Microsoft InTune, Office365, on prem Active Directory/Exchange, server administration, wireless network setups, router, network closet maintenance, MikroTik firewall, Palo Alto firewall • Provide exceptional customer service through verbal and written communication



Kforce Inc

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Desktop Analyst

  • Feb 2019 - Jun 2020

  IT Systems Analyst: • Work with ServiceNow ticketing system including knowledge base, problem and change requests • Create template for new hires/transfers to utilize request capabilities within ServiceNow • Create views and reports to study metrics and analyzing ticket trends • Create and document work flows for procurement, onboarding, device setups, software installs • Procure desktops, laptops and banking equipment • Use Active Directory to maintain user accounts, security groups, computer objects • Use ScreenConnect/ConnectWise for remote support • Support Microsoft Office Suite, internal credit union apps, VPN • Exchange administration, light PowerShell scripting, light Group Policy administration • Use SCCM for imaging, pushing software and patches, maintain software packages • Configure ShoreTel VOIP phone equipment and server administration • Use Tenable for Nessus security scans and research for vulnerability remediation • Participate in upgrades to internal IT applications • Work closely with cross-functional teams to cross train and apply best practices and produce high-quality deliverables • Creativity to be quick with results while working independently • Strong problem solving skills giving close attention to detail • Strong communication, good presentation, organizational, analytical and negotiation skills, with ability to communicate technical practices in terms both experienced and novice computer users will understand • Ability to handle sensitive and confidential matters in a professional manner Show less



Applied Tech

• United States
• Computer and Network Security
• 1 - 100 Employee

• Senior Systems Specialist

  • Aug 2018 - Oct 2018

  Senior Systems Specialist: • MSP supporting networks of over 100 clients • Microsoft Infrastructure, Active Directory, Exchange, Office365, server administration, wireless network setups, router and switch maintenance • Provide exceptional customer service through verbal and written communication Senior Systems Specialist: • MSP supporting networks of over 100 clients • Microsoft Infrastructure, Active Directory, Exchange, Office365, server administration, wireless network setups, router and switch maintenance • Provide exceptional customer service through verbal and written communication



Old National Bank

• United States
• Banking
• 700 & Above Employee

• Technical Support Specialist II, Sr

  • Jan 2015 - Aug 2018

  • Microsoft Exchange, Active Directory Users and Computers, networking, hardware, software, documentation, etc. • Plan, install, provision, configure, deploy, troubleshoot, maintain and upgrade client hardware, hardware peripherals, operating systems and supporting software (antivirus, Office 2010 Outlook, Word, Excel, PowerPoint, Access, etc.) • Record and maintain hardware and software inventories using Dell KACE K1000 tool (similar to SCCM) • Create scripted, WIM and K-Script images using Dell KACE K2000 tool • Set up DHCP for each machine based on location on secure bank network • Work with developers to script common applications and specific bank applications • Provide exceptional customer service through strong verbal and written communication skills and interpersonal skills with an ability to speak in terms that both experienced and novice computer users can understand • Investigate and analyze information and resolve customers computing issues including connectivity problems and user access • Administer helpdesk software iSupport to meet the needs of IT users (helpdesk, Project Managers, Development team, etc.) • Light server maintenance • Router and switch changes such as VLANs, natting, etc. • BCDR set up and tested in remote location with 50 PCs, tested connectivity and all software packages Show less



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Senior System Administrator

  • Oct 2014 - Jan 2015

  End user computing support. End user computing support.



Paragon Development Systems/AnchorBank

• Desktop Engineer

  • Sep 2013 - May 2014

  Dell KACE K1000 and K2000 image development, inventory, managed installs, remote site appliance. This was a contract with AnchorBank for a specific project of upgrading all desktops/laptops from Windows XP to Windows 7. Dell KACE K1000 and K2000 image development, inventory, managed installs, remote site appliance. This was a contract with AnchorBank for a specific project of upgrading all desktops/laptops from Windows XP to Windows 7.



ProAg

• United States
• Insurance
• 200 - 300 Employee

• Systems Analyst II

  • Apr 2011 - Sep 2013

  • Plan, install, configure, troubleshoot, maintain and upgrade client hardware, hardware peripherals, operating systems and supporting software (antivirus, Office 2010 Outlook, Word, Excel, PowerPoint, Access, etc.) • Record and maintain hardware and software inventories • Provide exceptional customer service through strong verbal and written communication skills and interpersonal skills with an ability to speak in terms that both experienced and novice computer users can understand • Investigate and analyze information and resolve customers computing issues including connectivity problems including user access • Work as a team member with other technical staff • Provide computer orientation to new company staff Show less



UW-Synchrotron Radiation Center

• IS Support Tech Senior

  • Oct 2010 - Jan 2012

  Web and database delvelopment. Web and database delvelopment.



Tek Systems

• United States
• Railroad Equipment Manufacturing
• 1 - 100 Employee

• Network Access Administrator

  • Mar 2008 - Jun 2009

  Set up all network and system accounts for 5,800 users for a government agency. Set up all network and system accounts for 5,800 users for a government agency.



CUNA -- Credit Union National Association

• Desktop Analyst

  • Jan 1999 - Nov 2007

  Established new accounts on the network using Active Directory Maintained user accounts, email distribution additions and changes, network permissions/rights. Setup and maintained cyber cafes during conferences Tracked hardware and software inventory Configured PCs, laptops, printers; install memory, hard drives, PC cards Tested and implemented software/hardware upgrades Wrote technical acceptance plans for new software implementations and user documentation Maintained intranet Designed Access databases and performed maintenance on existing databases Created/modified reports on an ad hoc basis Analyzed business needs and purchase computer hardware and software for organization Provided technical support and trained users on the use of software, hardware, remote/VPN connectivity and wireless networks Worked with non-profit organizations for all equipment donations Maintained company backups using ArcServ and Veritas. Show less



Persoft, Inc

• United States
• Software Development
• 1 - 100 Employee

• Support Specialist

  • Sep 1996 - Jan 1999

  Created and maintained I.S. policy and procedure documents and intranet web pages Assigned, tracked and answered help line calls Analyzed needs and purchase computer hardware and software for the organization Planned and implemented company-wide software and hardware upgrades Administered AVT voice mail system, including adding/deleting accounts, establishing call distribution methods and resolving all related phone problems Provided support for MAC PCs in Graphic Arts Department Provided software, voice mail, email and network training for new and existing employees Designed and developed Lotus Notes applications and Access databases Assisted with the testing of database applications for internal use Served as the software librarian, including tracking and metering, as well as, storage of product licenses. Set up and configured PC's (Installed memory, hard drives and PC cards) Maintained data integrity for database applications by performing server re-balancing Supported and trained users on the Scopus sales database and on company wide scheduling package OnTime Show less