Experience

KOALA
• United States
• IT Services and IT Consulting
• Customer Success Manager

  • Aug 2020 - Present


Tripbound

• United States
• Hospitality
• 1 - 100 Employee

• Account Manager

  • May 2017 - Jun 2020

  The primary role of this position was to maintain an adequate supply of inventory to meet annual revenue goals. This was accomplished through owner satisfaction and retention, proficient management activities, and the enrollment of new owners and point authorizations. Main responsibilities: Respond timely to incoming Vacation Management Services sales and customer service inquiries; phone correspondence was always prioritized over email Conduct quarterly audit of owner accounts to identify missing records, status changes, balance or transaction errors, and opportunities to increase point authorizations Actively monitor owner accounts for accuracy and negative or low available point balances Played a vital role in reaching point inventory goals to include converting new owner leads, retention strategies, and driving point authorizations from existing participants Establish new owner accounts upon enrollment and conduct welcome call Demonstrated problem solving skills to assist team with inventory challenges including lost reservations on owner accounts Develop and execute tools and procedures to measure customer satisfaction levels by contacting owners 60 days after enrollment. Work with Operations Director to improve areas of concern and cultivate opportunities to improve the customer experience Show less


Tribune Publishing
• Book and Periodical Publishing
• Multi-Media Account Executive

  • Jan 2016 - Jul 2016
• Lead Sales Coordinator

  • Oct 2014 - Aug 2015

• Travel Coordinator

  • Apr 2014 - Oct 2014

  Tripbound is an online travel agency which caters to families and offers wonderfully appointed, spacious resort suites at heavily discounted rates.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Account Manager

  • Jun 2013 - Mar 2014

  Insight Global is a premier technology staffing services firm, ranked as one of the top 5 fastest growing staffing firms for 6 consecutive years and named the 6th largest IT staffing firm in America. Since our inception in 2001, we have experienced unprecedented growth within our industry. We have rapidly expanded from an Atlanta based start-up to one of the most successful IT staffing firms in America, with 34 offices nationwide and counting. Insight Global employs over 20,000 people each year in companies nationwide and currently boasts revenues over $900 Million. We plan to continue this growth trend by expanding to 50 offices nationwide, entering into industries such as Finance/Accounting, Administrative and Healthcare staffing, and ultimately going international.Insight Global’s focus on client relationships and rapid response time to inbound job requisitions generates unmatched client satisfaction and industry-leading placement times. Insight Global takes pride in finding the right candidate at the right time. Our greatest asset is our people, who are committed to open, frequent communication with our clients and our consultants. It is our ability to develop these professional and personal relationships that has led to our rapid growth.Staffing Industry Analysts- 2013 - 6th Largest IT Staffing Firm & 19th Largest Staffing Firm2012 - 8th Largest IT Staffing Firm & 20th Largest Staffing Firm2011 - #5 Fastest Growing & 9th Largest IT Staffing Firm 2010 - #2 Fastest Growing & 9th Largest IT Staffing Firm2009 - #4 Fastest Growing & 14th Largest IT Staffing Firm2008 - #4 Fastest Growing IT Staffing Firm2007 - #1 Fastest Growing IT Staffing Firm2006 - #1 Fastest Growing IT Staffing FirmInc. 500-2011 - “One of America’s Top 10 Job Producers” Show less

• Recruiter

  • Jun 2013 - Sep 2013

  • Managed all aspects of recruiting IT professionals to the Insight Global platform• Main focus was to conduct phone and personal interviews to quality IT consultants for positions within Insight Global’s Fortune 1000 company clients • Additional responsibilities included sourcing, screenings, checking managerial references, completing paperwork and billing



Pierson Grant Public Relations

• United States
• Public Relations and Communications Services
• 1 - 100 Employee

• Assistant Account Executive

  • Oct 2012 - Dec 2012

  - Assist president and account directors on more than five accounts, quickly acquiring hands-on experience in serving clientele in various industries including the arts, nonprofit organizations, education, marine, healthcare, and public affairs - ability to penetrate and secure new market interests - Build customized media lists, draft and distribute press releases, media alerts, pitches, event calendar listings, byline articles and blog posts, monitor for coverage and compile clip reports - Develop and nurture rapport with all forms of local and national press, from newspapers, radio and TV to bloggers and social networks, to secure coverage - Liase between executive management and clientele; foster collaborative relationships to deliver value and consistently exceed customer requirements Show less



Sports Backers

• United States
• Spectator Sports
• 1 - 100 Employee

• Public Relations Intern

  • Jan 2012 - May 2012

  - Maintain and contribute content to social media accounts - Facebook, Twitter - Assist with general website updates - Research and write relevant stories for company e-newsletter as well as various national and local publications - Draft press releases - Assist with elite athlete contracts and agreements - Arrange press conferences, autograph sessions and help with overall on-site hospitality for elite athletes - Maintain and contribute content to social media accounts - Facebook, Twitter - Assist with general website updates - Research and write relevant stories for company e-newsletter as well as various national and local publications - Draft press releases - Assist with elite athlete contracts and agreements - Arrange press conferences, autograph sessions and help with overall on-site hospitality for elite athletes