Experience

WSA Community Consultants Limited

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Administration and Communications Officer

  • Oct 2019 - Present



Bristol Global Mobility

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Senior Global Mobility Advisor

  • Aug 2017 - Jan 2018

  Managed end to end relocation services for a range of various clients, including FTSE 100 and Fortune 500 companies.Successfully took over the management of client relationships with very little information.Significantly improved client relationships in a very short period of time.Developed internal process documentation for client policies and processes.Increased revenue by correctly invoicing clients for services.



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• Team Lead

  • Feb 2015 - Jun 2017

  Operations subject matter expert for a team of six consultants on one of the largest client account (GlaxoSmithKline).Handled and resolved service escalations.Executed end to end relocation process management for senior and VIP employees.Consistently achieved customer satisfaction rate above 94%Re-designed and simplified policy briefing documents.Successfully on-boarded team of remote administrators.Collaborated on and produced part of client’s road map interactive video for expatriate employeesReduced inaccuracies in expense management matrices resolving in the increase of payment queries from the accounts department.



GSK

• United Kingdom
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Mobility Services Advisor

  • Dec 2013 - Jan 2015

  Advised and guided key stakeholders on international assignments and permanent moves options based on their department needs.Managed assignment lifecycle for Short Term, Long Term, Commuter, and Business Travellers as well as Permanent Relocations.Ensured full compliance with company policies especially in relation to immigration, tax, social security and payroll.Issued assignment documentation – contracts, compensation statements, payroll instructions to relevant parties.Analysed compensation and salary reviews with all relevant stakeholders and updated systems accordingly.This was a secondment from BGRS.



BGRS

• United States
• Human Resources Services
• 700 & Above Employee

• International Mobility Consultant

  • Jan 2010 - Dec 2013

  Managed international assignment activities, executed initial relocation, ongoing assignment and final repatriation logistics including authorisation of appropriate relocation expenses Be the first point of contact for assignees; ensured understanding of mobility services, contacts, policies, and procedures, assignment terms and tax positionCarried out pre assignment briefing and orientation of the assignee on the client’s policyMaintained regular contact with assignees during their assignments and act as the primary point for escalation/exceptionManaged third party suppliers related to the transfer process Managed payments related to the assignment including assignment allowances, per diem payments, expenses and invoicesMaintained data integrity in IT platforms; ensuring data is compliant with client and company requirementsEnsured the global mobility policy is adhered to at all timesManaged and helped to develop team Associates

• Associate consultant

  • Sep 2008 - Jan 2010