WHS Consultant

• Mar 2023 - Present

As a Consultant, I assist organisations to develop and implement integrated management systems (IMS) to manage various aspects of their operations, including quality, environmental, health and safety, IT Security and other related areas. This is done this by: - Conducting assessments: I assess the organisation’s current systems, processes, and practices to identify areas of improvement and determine the scope of the IMS. - Developing IMS policies and procedures: work with the organisation to develop IMS policies and procedures that meet the requirements of relevant standards, such as ISO 9001 (quality management), ISO 14001 (environmental management), and ISO 45001 (occupational health and safety) and ISO 27001. - Implementing IMS: assist the organisation implement the IMS by developing training programs, conducting awareness sessions, and providing guidance on how to comply with the IMS policies and procedures. - Conducting audits: conduct internal audits to ensure that the IMS is functioning effectively and efficiently, and that the organisation is meeting its objectives. - Providing ongoing support: provide ongoing support to organisations to help them maintain and improve the IMS over time. My role is critical in helping organisations manage their operations in a more efficient, effective, and sustainable manner, while also ensuring compliance with relevant regulations and standards. Show less

WHS Consultant

• Mar 2023 - Present

Health and Safety Representative

• Apr 2021 - Mar 2023

 Responsible for monitoring that the ‘person conducting the business or undertaking’ all forms of business—is meeting health and safety standards Responsible for promoting the health and safety of workers in my work group Investigating complaints, possible hazards and dangerous incidents

Inbound Service Officer

• Jun 2018 - Mar 2023

 Involves understanding and working with multiple stakeholders, complex restrictions and demanding timelines Provision of excellent customer service by dealing with matters in a highly professional manner Determining customer needs, interests, and preferences through regular interaction with customers

Service Team Lead

• Aug 2021 - Feb 2022

 Organise and facilitate case conciliation conferences facilitate operational participation at outreach events work with other TLs and TMs to ensure work is fairly, efficiently and effectively undertaken

Conciliator

• Apr 2021 - Aug 2021

 Involves understanding and working with multiple stakeholders, complex restrictions and demanding timelines

Customer Service and Relations Officer

• Jun 2017 - Jun 2018

 Increased business profits by understanding and anticipating customer needs and going above and beyond expectations to meet them  Resulted in a marked increase in operating efficiency  Increased business profits by understanding and anticipating customer needs and going above and beyond expectations to meet them  Resulted in a marked increase in operating efficiency

Logistics Specialist

• Feb 2012 - Apr 2017

 Involves understanding and working with multiple stakeholders, complex restrictions and demanding timelines.  Determine and adapt to the different needs of clients in the public and private sectors, and tailor our service to meet their individual requirements. Performance  Oversee the company’s financial performance, investments and other business ventures  Involves understanding and working with multiple stakeholders, complex restrictions and demanding timelines.  Determine and adapt to the different needs of clients in the public and private sectors, and tailor our service to meet their individual requirements. Performance  Oversee the company’s financial performance, investments and other business ventures

Airline Services Operator

• Dec 2012 - Nov 2014

 Collaborated successfully with both internal and external stakeholders to devise solutions to pressing matters affecting the efficient delivery of product and services.  Increasing efficiency in the performance of set duties, to reduce the risks of health complications over time  Collaborated successfully with both internal and external stakeholders to devise solutions to pressing matters affecting the efficient delivery of product and services.  Increasing efficiency in the performance of set duties, to reduce the risks of health complications over time

Logistics Readiness Officer

• Nov 2010 - Feb 2012

• Innovation: Managed a team that initiated and developed a new system of setting up cubicles for blood donation and in the process prevented further incidents of Operational Health and Safety. Also organised a team through the reconfiguration of the replenishing room, which resulted in increased process efficiency. • Training: Trained and mentored employees and other stakeholders on health and electrical safety in the setup of venues according to approved site plans. • Compliance: Performed all duties both in the office and on site to the strictest code of compliance in line with Therapeutic Goods Authority provisions due to the sensitive nature of blood and blood products, while also catering for safety and well being of blood donors. Show less

Network Administrator, Stakeholder Management

• Jun 2004 - Aug 2007

 Acted as a link between different areas of the business and ensured various stakeholders were informed and able to align their operations to delivering customer service  Acted as a link between different areas of the business and ensured various stakeholders were informed and able to align their operations to delivering customer service