Experience

The Churn Project

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• • May 2022 - Present

  As The Churn Project's Administrator, I support the Office Manager in ensuring the office runs smoothly. I am the first point of contact in the office and via our communication channels, engaging with all visitors and clients in a welcoming, friendly, and inclusive way.My duties entail team meeting minute taking, liaising with suppliers and landlord, and ordering goods and services. I also manage our social media accounts and will be maintaining our new website that is due to go live soon. I am responsible for overseeing health and safety including staff training, maintaining fire safety logs, alarm testing, displaying appropriate signage and conducting regular audits and checks. I support the Finance Officer with weekly monitoring of invoices and uploading to Sage, as well as filing of invoices, card payments and staff/volunteer expenses. I support all teams with administrative tasks where necessary including updating leaflets, sending mailshots and coordinating and distributing newsletters. Show less

• • Feb 2020 - Present

  I'm working with the team at The Churn Project to reach out to the wider community of Cirencester and surrounding villages through its social media platforms, building a communications strategy to increase awareness of the Churn through increasing engagement and following on Instagram and Facebook.In challenging times, where our services are in high demand, I have been helping to promote and share online fundraisers throughout the lockdown period supporting the Fundraising & Events Officer to host live pocket concerts and quizzes weekly on Facebook. Show less



Fabulous Partyware

• United Kingdom
• Retail

• Retail and ECommerce

  • Sep 2021 - May 2022

  My role at Fabulous Partyware entailed being first point of contact in the shop, over the phone and email - responding to orders and enquiries. I was responsible for administering sales in the shop, preparing and packing online orders (ready for post collection), and local balloon orders for collection and delivery. My duties also entailed booking in local orders to the diary for future collections, and corporate orders for events, as well as updating products on the website. In addition, I was responsible for opening up and closing down the shop when lone working. Show less



Cotswold Wildlife Park & Gardens

• Oxfordshire, England, United Kingdom

• Customer Service Representative

  • May 2021 - Sep 2021



African Adventures

• United Kingdom
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Communications Officer

  • Aug 2014 - Feb 2020

  I'm a dedicated and enthusiastic team member with a passion for international development and overseas travel, helping to organise life-changing trips for young people and adults to volunteer at partner projects in Ghana, Kenya, and Zanzibar. I work in the Marketing and Communications team producing fresh and engaging content to interest new groups and maintain existing relationships with booked and returning volunteers, through the delivery of timely email marketing, website upkeep, blogs and social media. I also liaise with customers (volunteers) on a daily basis over the phone, answering any questions they may have in a friendly and professional manner to help them get the best out of their volunteer journey ahead in Africa. Show less



Hampshire County Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Volunteer Ranger and Visitor Services Assistant

  • May 2014 - Aug 2014

  As a volunteer at QECP, I helped out with the pre-school Little Squirrels nature club, setting up activities and encouraging child participation in fun, educational activities about nature and wildlife and the woodlands. I also assisted with school group activities in the forest of primary school age and helped on the reception desk within the visitor centre. As a volunteer at QECP, I helped out with the pre-school Little Squirrels nature club, setting up activities and encouraging child participation in fun, educational activities about nature and wildlife and the woodlands. I also assisted with school group activities in the forest of primary school age and helped on the reception desk within the visitor centre.



Winchester City Council

• Winchester, Hampshire

• Tourism Support Officer

  • Oct 2013 - Mar 2014

  I supported the Marketing team as part of the Visit Winchester and Heart of Hampshire Destination Management Partnership with the production of Visitor Guides and website maintenance. My role involved, liaising with advertisers, designers, and printers to produce quality entries in print and online. I also carried out daily administration duties, including finance tasks, and responded to email enquiries from VW members and the public. Furthermore, I helped to organise networking opportunities with member partnership groups, arranging meetings and taking minutes to circulate to the group. Show less



Complete Childcare Nurseries Ltd

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Nursery Assistant

  • Apr 2013 - Aug 2013

  My role as a Nursery Assistant involved looking after infants and toddlers, being responsible for six key children and providing stimuli for their learning and development. A typical day entailed helping children to develop through creative play, communicating and listening and interacting with their peers. My role as a Nursery Assistant involved looking after infants and toddlers, being responsible for six key children and providing stimuli for their learning and development. A typical day entailed helping children to develop through creative play, communicating and listening and interacting with their peers.



VisitWiltshire

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Marketing Assistant

  • Oct 2011 - May 2012

  My role at VisitWiltshire involved supporting the Marketing Services Manager and team with the brochure production of the Wiltshire Visitor Guides for 2012. This involved liaising with VisitWiltshire members (accommodation, attraction & hospitality members) and our design partners to collate high-quality content and images for the guides, communicating via email and telephone on a frequent basis. I was also responsible for proofreading content for the guides to sign off for final proofing and printing. The programmes I used to assist me included Adobe Acrobat and Photoshop and Microsoft Excel for organising checklists and time management. Show less



Marks and Spencer

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Sep 2011 - May 2012

  Team member of Marks and Spencer in the Lingerie department, where I was a sales advisor on the checkouts, shop floor and fitting room. I delivered excellent customer service at all times and assisted customers with products and any queries they had, as well as being a trained bra fitter. Other responsibilities included stock counting, price checking, tidying, rotation and replenishment of stock. Team member of Marks and Spencer in the Lingerie department, where I was a sales advisor on the checkouts, shop floor and fitting room. I delivered excellent customer service at all times and assisted customers with products and any queries they had, as well as being a trained bra fitter. Other responsibilities included stock counting, price checking, tidying, rotation and replenishment of stock.



Wiltshire Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Information Assistant at Salisbury Tourist Information Centre

  • Jun 2009 - Oct 2010

  *Part of Wiltshire County Council now Salisbury City Council Responsible for up-selling the key attractions and heritage of Salisbury and Wiltshire to visitors and obtaining an in-depth knowledge of local and regional tourist attractions, local events and being able to inform on transport links. Delivered excellent customer service to all national and international visitors face-to-face, via telephone and email. Box office sales assistant for various show events, theatre productions, leisure activities, attraction passes, ferry or train travel, British Heritage Pass & YHA membership. Provided accommodation booking service for visitors to the city and outside of the city; managed literature orders to display for visitors; handled money and used ICT on a frequent basis including Microsoft Office, Outlook and Destination Management System Database. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Oct 2008 - Jun 2009



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • May 2004 - Aug 2007



Africa & Asia Venture (AV)

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Volunteer Teacher

  • Jan 2007 - Apr 2007

  A voluntary placement teaching in two rural primary schools, St Anthony's Girls and St Anthony's Boys in Malawi, planning lessons and delivering them independently to classes of 80+ pupils. I encourage class interaction by involving everyone in my activities and encouraging children to demonstrate on the chalkboard. I set homework and marked workbooks as well as wrote the end of term Maths test. I enjoyed interacting with the children out of school hours as I lived on the grounds of the Boys school so often helped with studies, played games and set up an after school French club. After my time volunteering in Malawi I travelled in a small group across land around Zambia, Tanzania, Kenya and Uganda, participating in lots of fun and adventurous activities and experiencing lots of culture and the African way of life! Show less