Experience

Algonquin Power & Utilities Corp.

• Canada
• Utilities
• 200 - 300 Employee

• Senior Regulatory Analyst

  • Feb 2020 - Feb 2021

  Oakville, Ontario, Canada



Indiana Office of Utility Consumer Counselor (OUCC)

• United States
• Utilities
• 1 - 100 Employee

• Utility Analyst II

  • May 2016 - Sep 2019

  Indianapolis, Indiana • Developed skilled, technical opinions through analyses of all relevant regulated utility applications, petitions, testimony, schedules, and exhibits. • Summarized large amounts of data and testimony in order to draw conclusions to build case foundations and contribute to case development. • Prepared high-quality, persuasive testimony and exhibits to support OUCC case positions and make recommendations. • Served as a case team leader and a significant contributor responsible for… Show more • Developed skilled, technical opinions through analyses of all relevant regulated utility applications, petitions, testimony, schedules, and exhibits. • Summarized large amounts of data and testimony in order to draw conclusions to build case foundations and contribute to case development. • Prepared high-quality, persuasive testimony and exhibits to support OUCC case positions and make recommendations. • Served as a case team leader and a significant contributor responsible for addressing multiple issues. • Proactively maintained required level of professional knowledge through timely review of modifications to principles, standards, federal and state laws, and legal decisions. • Worked with multi-disciplinary project teams that included attorneys, economists, accountants, engineers, and other specialists.

• Utility Analyst

  • Oct 2014 - May 2016

  Indianapolis, Indiana


Medxcel
• United States
• Insurance
• Analyst

  • Mar 2014 - Oct 2014


RBC Bank

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Feb 2012 - Jul 2012

  • Selected to help while the bank was in transition with very high call volumes. • Provided effective and timely resolution of a range of customer inquiries. • Increased the customer experience by providing information transition, new products, rate plans and services through upselling opportunities. • Maintained excellent Average Call Handling(ACH) time.



RBC

• France
• Design Services
• 1 - 100 Employee

• Proactive Everyday Banking Representative

  • Nov 2011 - Feb 2012

  Toronto, Canada Area • Provided excellent customer service experience by responding to customer calls in courteous, knowledgeable and professional manner. • Provided detailed factual information and advice to customers related to their banking needs. • Quickly analyzing and interpreting customer inquiries to identify customer needs • Fulfilling customer expectations in a way that also complies with policies, practices and procedures • Identifying and resolving complaints, influencing to achieve a… Show more • Provided excellent customer service experience by responding to customer calls in courteous, knowledgeable and professional manner. • Provided detailed factual information and advice to customers related to their banking needs. • Quickly analyzing and interpreting customer inquiries to identify customer needs • Fulfilling customer expectations in a way that also complies with policies, practices and procedures • Identifying and resolving complaints, influencing to achieve a solution which is mutually satisfactory to the customer • Listening to customers, asking questions as appropriate to discover needs while simultaneously Inputting data (multi-tasking) • Regularly updating knowledge of new products, procedures and organizational changes, etc. to answer customer queries promptly. Show less



Danier Leather

• Retail Apparel and Fashion
• 100 - 200 Employee

• Sales Associate

  • Sep 2011 - Dec 2011

  Toronto, Canada Area • Delivered exceptional service and maintained product knowledge to articulate information to customers. • Supported company operations by assisting in merchandising and inventory control. • Enhanced store efficiency by constructing an Excel spreadsheet to account for in-store inventory.



Brock University

• Canada
• Higher Education
• 700 & Above Employee

• Peer Mentor Academic- Accounting LLC

  • Sep 2010 - Apr 2011

  • Mentored 15 first-year accounting students, encouraging their academic and social growth. • Cultivated relationships with members of the LLC via consistent communication and collaboration. • Leveraged the budget efficiently to ensure the LLC’s programming met the changing needs of students.



Ateaze

• Canada
• Retail
• 1 - 100 Employee

• Sales Associate

  • May 2008 - Sep 2008

  • Ensured that each customer receives outstanding service by providing friendly environment, maintaining solid product knowledge and all other aspects of customer service. • Assisted in processing and replenishing merchandise and monitoring floor stock. • Maintained a count for in-store inventory by setting up an Excel sheet workbook.



Canada Revenue Agency

• Canada
• Individual and Family Services
• 1 - 100 Employee

• Canadian Revenue Agency Income Tax Volunteer

  • Mar 2008 - Apr 2008

  • Successfully completed an instructional seminar in tax preparation, practices and guidelines including training on how to use the tax return software U-file 2007.



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Food and Beverage Cashier

  • Sep 2004 - Dec 2007

  • Supervised evening staff as temporary supervisor, developed leadership skills assigned positions and delegated tasks • Provided excellent customer service experience by providing prompt, courteous service in an efficient and effective manner • Met company guidelines of 20 seconds time requirement at drive-thru window, successfully worked in a fast pace environment displaying strong time management skills



ARB

• Financial Services
• 1 - 100 Employee

• Telemarketer

  • Jun 2003 - May 2004

  • Delivered excellent communication skills by working as an outbound telemarketer for Rogers high-speed internet and ADT security system • Demonstrated excellent listening and understanding skills by making calls to more than 100 customers on a daily basis, achieved the highest sales in one day