Store Manager

• Apr 2022 - Present

Assistant Manager

• Mar 2020 - Apr 2022

EBM MANAGER

• Sep 2018 - Mar 2020

Client Advisor - Sales

• Mar 2017 - Aug 2018

STORE MANAGER

• Nov 2014 - May 2016

Essential representative tasked with planning, monitoring, and handling retail budgets. Supervise inventory management systems, purchases, sales, supply, and delivery of the products. Manage and coordinate sales staff, develop strategy for sales growth, and ensure sales targets are achieved. Facilitate coaching, motivation, and skill development training for store staff to ensure optimal performance. Selected accomplishments: •Organized, coordinated, and supervised special exhibition programs that helped surpass the store’s quarterly revenue projection by 300%. •Worked alongside the human resources department to recruit and train sales staff, focusing on coordinating the HR processes across the organization. •Led a project to expand the book sales department including planning the project, designing the expansion, and developing the expansion strategy to manage project operations. Show less

Owner

• Jan 2005 - Jan 2013

Established the company from the ground up including developing business strategies, goals, and policies. Implemented accounting, finance, and billing procedures. Developed cost and revenue management strategies to reduce operational costs and promote profit growth. Spearheaded extensive sales and marketing programs for the fast growth of the business by establishing communication and networking with clientele. Selected accomplishments: •Oversaw all functions of the business as the chief executive of the company, coordinating the company’s operations, and providing guidance to the company’s management team. •Researched, analyzed, and developed sales strategies based on understanding of current market. •Ensured excellent customer supports by establishing and cultivating customer-friendly cultures, providing instant responses and resolutions to customers’ issues, and facilitating customers with new promotions and discounts. Show less

DIRECTOR OF FINANCE

• Jan 1991 - Aug 2005

Managed, supervised, and coordinated three business offices, overseeing the finance and accounting department to manage all monetary operations. Developed and implemented budgets according to the organization’s policies and operational needs. Managed the human resources department to recruit staff and conduct training. Selected accomplishments: •Coordinated the establishment of four new business schools focusing on staffing each department, and developing guidelines and operational procedures. •Facilitated communication between school management and the Department of Education, ensuring all government policies are implemented, and updating the organization’s accounting policies according to state’s requirement. Show less