Experience

ActionCOACH Portsmouth

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Business Administrator and PA to directors

  • Oct 2019 - Present



Davide Leone & Partners

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Research Assistant and Office Manager

  • Sep 2015 - Sep 2016



Hamilton Bradshaw Group

• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee

• Office Manager

  • Sep 2014 - Sep 2015

  Hamilton Bradshaw is James Caan’s private equity house.My role consists in:•Managing and running the office•Project management for James Caan’ key personal projects•Plan and conduct new employee orientation to foster positive attitude toward organizational objectives•Maintain and compile records concerning personnel-related data such as absenteeism rates, holiday entitlement and contact form, through a holiday planner and staff absence management software.•Identify and determine causes of personnel problems and develop recommendations for improvement of organization’s personnel policies and practices•Perform difficult staffing duties, including dealing with understaffing, refereeing disputes and administering disciplinary procedures•Involved in recruitment process from looking for candidates, to planning interviews, organise induction and new starter set up, organising staff review, liaising with manager•Extensive Secretarial support to CEO’s PA•Diary and email management for the CEO•Reception and switchboard cover for lunchtime and evening with meeting room booking system•Organisation of large corporate events, Christmas party, summer party for 180 people; coordination of venue, caterers, decorators, AV and IT, according to requirements.•Maintaining the condition of the office which includes arranging for necessary repairs, maintaining supplies of stationary and any required equipment•Maintaining CEO’s personal property portfolio by investigating and resolving tenant complaints, completing repairs and planning renovations•Supporting the team working on various projects within the business•Travel, hotel, taxi, car hire bookings across different time zones•Approval of expense claims, invoices, petty cash purchases•Co-ordinating and supervising front-of-house and back-of-house duties including managing the stationery budget, office and IT equipment, building maintenance and health and safety issues



Debello

• Real Estate

• Head of Client Service & Office Manager

  • May 2010 - Sep 2014

  •Responsible for managing Debello’s serviced and virtual offices, which involved building management, inventory control, supervising contractors and providing a high level of customer service to our clients and tenants.•Overseeing the business relationship with clients and tenants, preparing contracts, invoices and negotiating contract renewals•Ability to identify, analyse and convert new business opportunities•Responsible for office functions including reconciliation of invoices, processing purchase orders, managing budget and petty cash, purchase on credit card and reconciliation of monthly statement, liaise with accountant•Responsible for collating the company annual insurance policy, Health and Safety policies, fire alarm testing and annual portable appliance testing (PAT), maintaining office equipment•Project managed several company events such as company Christmas party, client networking party, restaurant booking, meeting rooms•Project managed tenancy changes and refurbishment within Debello House, which involved office space planning, installation of IT and comms, configuration of office furniture and workplace assessment•Managing and resolving complaints•Acting as a gatekeeper to the MD, screening calls and diary management

• Private Assistant to MD

  • May 2010 - Sep 2014

  •Responsible for all personal and business aspect of MD’s life, including gym membership, dry cleaning, car cleaning, food and gift shopping, medical errands, post office runs•Organising MD household chores, such as professional window cleaning, ground maintenance•Assisting MD in French speaking situations•Providing confidential and comprehensive support to MD, including but not limited to creating holidays and business itineraries, travel and hotel bookings across different time zones, currency exchange, car hire, excursions, booking tickets and events•Acting as a gatekeeper to the MD, screening calls and organise diary •Responsible for purchases on company credit card and reconciliation of monthly statement, managing petty cash and liaise with accountant.



The Private Air Charter Company

• Airlines and Aviation
• 1 - 100 Employee

• Private Air Broker

  • May 2010 - May 2011

  •Researching private aircraft and luxurious transport depending on clients’ charter requirements•Monitoring charter operation to ensure successful charter experience for VIP and HNWI•Driving the sales strategy for new business within existing client base and new market places •Researching private aircraft and luxurious transport depending on clients’ charter requirements•Monitoring charter operation to ensure successful charter experience for VIP and HNWI•Driving the sales strategy for new business within existing client base and new market places



Piccolino Restaurant & Bar

• 1 - 100 Employee

• Head Waitress, Trainer & Receptionist

  • Oct 2007 - May 2010

  Supervised and coordinated activities of the front of house staffScheduled dining reservations and arrange parties or special services, such as private dining requestsDelivered a high standard of customer service. Supervised and coordinated activities of the front of house staffScheduled dining reservations and arrange parties or special services, such as private dining requestsDelivered a high standard of customer service.