Doug Miller

Partner and Chief Research Officer at Swift Bunny
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Contact Information
us****@****om
(386) 825-5501
Location
Baltimore, Maryland, United States, US

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Karen Kossow

I have known and worked with Doug for many years. I greatly value the results of Doug's research as I know how much time, effort, and care he puts into it. In Satisfacts, Doug has created and built a phenomenal company that provides much needed services to the Multifamily Industry. Doug has surrounded himself with wonderful people who strengthen the abilities of the company. I count Doug among my friends as well. He is a personable, caring person. I consider myself lucky to be able to include Doug among my friends, and would recommend Doug and Satisfacts in a heart beat!

Shereen Batarseh

Doug is an amazing man and a great CEO. He loves life and you feel comfortable working with him. He has a way to motivate people and bring out their creativity. He genuinely cares for the success of each of his employees as much as he cares about the success of his company.

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Credentials

  • MBA
    -

Experience

  • Swift Bunny
    • United States
    • Real Estate
    • 1 - 100 Employee
    • Partner and Chief Research Officer
      • May 2018 - Present

      Swift Bunny offers Ingage ™, the apartment industry’s first employee lifecycle feedback system. Ingage™ is an event-triggered, ongoing feedback system that is more than a survey tool. The solution pairs meaningful data with personalized insights and planning, empowering you to take specific action to solve your greatest workplace challenges. Focus on the issues that matter most to your team members and improve satisfaction, retention, and performance across your entire multifamily portfolio. Swift Bunny offers Ingage ™, the apartment industry’s first employee lifecycle feedback system. Ingage™ is an event-triggered, ongoing feedback system that is more than a survey tool. The solution pairs meaningful data with personalized insights and planning, empowering you to take specific action to solve your greatest workplace challenges. Focus on the issues that matter most to your team members and improve satisfaction, retention, and performance across your entire multifamily portfolio.

  • ManagInc
    • United States
    • Real Estate
    • Founder and Chief Executive Officer
      • Mar 2016 - May 2018

      Corporate Social Responsibility (CSR) matters and ManagInc can help drive your long-term performance. When you take care of a company’s stakeholders (employees, suppliers, residents, the communities you do business within), those who make your company successful, they’ll take care of you and your long term sustained success. CSR and an Everyone Can Win® operating philosophy can drive employee engagement / retention / recruitment, supplier loyalty, resident loyalty / retention / recruitment, and reputation (especially with Millennials). CSR Score is an easy, affordable and enlightening service that sheds light on how to improve employee and resident retention, reputation and bottom line performance; the backbone of this service are importance vs. satisfaction perception studies with all stakeholders, plus an evaluation of company programs targeted to stakeholders. CSR Platform is a comprehensive and fully integrated online deep-dive into CSR; it includes a self-managed company audit / evaluation, planning / task management system and many other support apps. Both services include our CSR Score badges, which helps generate motivated prospective residents and employees. Deliverables also include a CSR Report that identifies strengths, opportunities to improve, and provides recommendations. And we can help boost employee generated reviews on Glassdoor and Indeed company-claimed pages, which is critical because 80% of potential hires now rely on employer reviews before making a career move (Jobsold). Show less

  • SatisFacts Research
    • United States
    • Research Services
    • 1 - 100 Employee
    • President
      • Oct 2000 - Dec 2015

      I proudly started the company in 2000. Thanks to an amazing team, SatisFacts became the largest resident satisfaction feedback support provider in multifamily, serving over two million apartments and nearly 300 management companies nationally. Helped clients boost satisfaction, loyalty and retention, reduce costly turnover, grow NOI and asset value, as well as help improve online reputations. Over the years, hard work and dedication lead to having become multifamily's resident retention, employee retention and reputation management authority. Sold the company in June 2012; remained president for three and a half years following the sale. Show less

  • The Miller Marketing Group
    • President
      • 1996 - 2000

      Started this business when I left Associated Estates. Forest City and Gates, Hudson & Associates were initial clients (former employers). SatisFacts Research grew out of my initial consuting business. Started this business when I left Associated Estates. Forest City and Gates, Hudson & Associates were initial clients (former employers). SatisFacts Research grew out of my initial consuting business.

  • Associated Estates Realty Corp
    • Real Estate
    • 1 - 100 Employee
    • Director of Marketing
      • 1995 - 1996

      Left my position at this NMHC Top 50 to start my own consulting business that supported the national multifamily industry. Left my position at this NMHC Top 50 to start my own consulting business that supported the national multifamily industry.

  • Forest City Residential
    • Director of Marketing
      • Nov 1992 - Oct 1995

      I oversaw the marketing and training functions for Forest City's NMHC Top 50 national multifamily portfolio. I oversaw the marketing and training functions for Forest City's NMHC Top 50 national multifamily portfolio.

  • Gates, Hudson & Associates
    • Director of Marketing
      • 1987 - 1992

      Left this regional property management company to become Director of Marketing with NMHC Top 50 Forest City. Left this regional property management company to become Director of Marketing with NMHC Top 50 Forest City.

  • Abramson Associates
    • Account Executive
      • 1983 - 1987

      Handled large property management and for-sale advertising clients. Left to go "client-side" at Gates, Hudson & Associates. Handled large property management and for-sale advertising clients. Left to go "client-side" at Gates, Hudson & Associates.

Education

  • Washington University in St. Louis - Olin Business School
    BSBA, Business Administration
    1976 - 1980
  • American University
    Master of Business Administration (MBA), Marketing
    1980 - 1982

Community

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