Experience

Valentines Learning

• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee

• Freelance Trainer | Lead Trainer

  • Oct 2021 - Present

  Developping and delivering workshops and courses in Customer Experience to the hospitality industry. Developping and delivering workshops and courses in Customer Experience to the hospitality industry.



ISS Facility Services UK

• United Kingdom
• Facilities Services
• 700 & Above Employee

• Senior Facilities Manager

  • Aug 2016 - Apr 2021

  In this capacity, I deliver strategic support and leadership to two teams, which included London (seven staff) and Leicester (six staff). I provide soft services within eight meeting rooms (120 capacity) and one conference room (80 capacity) for improving workplace comfort. I ensure client’s buildings meet the needs of employees, visitors and their safety by delivering strategic guidance to FM teams. I collaborate with onsite FM teams for the successful management of all aspects of contractors’ work, including caterer, PPM, and other specialised services in compliance with SLAs and KPIs. I build strategic systems and processes in adherence with defined rules and guidelines to support client core business. Related Skills: Team Building and Leadership, Operational Efficiency and Productivity, Effective Communication Show less

• Chef Manager

  • Jan 2010 - Jul 2016

  In this capacity, I delivered breakfast and lunch to more than 1100 people on site within specified time and quality parameters. I oversaw the planning and successful organisation of evening functions with huge participant satisfaction. I provided exceptional customer service and met customer expectations by collaborating with team. I ensured high level of customer satisfaction by actively following up with clients and assessing their needs.Related Skills: Evening Functions Organisation, Customer Satisfaction and Loyalty, Cross-functional Collaboration Show less

• Chef Manager

  • Oct 2007 - Dec 2009

  In this capacity, I coordinated in wide range of activities, including conducting interviews, hiring and on boarding talented candidates and overseeing customer service. I participated in maintaining merchandise according to supplier demand. I resolved conflicts of employees and customers in an efficient and timely manner. I maintained stock level by preventing accession and recession of inventory. I ensured maximum customer satisfaction through appropriate service delivery. I executed and tried in a proactive manner to come under the payroll goal / plan.Related Skills: Customer Service Management, Stock Level Maintenance, Effective Merchandising Show less