Experience

Event Hawk
• United States
• Advertising Services
• 1 - 100 Employee
• Customer Success Manager

  • Apr 2023 - Present


Synchrony

• Georgia
• Business Consulting and Services

• Collections Representative

  • Oct 2021 - Jul 2022

  Process payments for credit card billing statement / office engagement / fun team Process payments for credit card billing statement / office engagement / fun team



Egencia

• United States
• Travel Arrangements
• 700 & Above Employee

• Corporate Travel Consultant

  • Dec 2018 - Apr 2021

  Help travel managers in creating trip plans for corporate travelers including top executives and CEO of various companies. Help travel managers in creating trip plans for corporate travelers including top executives and CEO of various companies.



Optum

• United States
• Hospitals and Health Care
• 300 - 400 Employee

• Customer Care Professional

  • Apr 2018 - Oct 2018

  Help providers / doctors in reviewing medical records submitted and making on a follow up on payments for insurance claims for services provided under behavioral health / medical of a patients. Help providers / doctors in reviewing medical records submitted and making on a follow up on payments for insurance claims for services provided under behavioral health / medical of a patients.



AT&T

• United States
• Telecommunications
• 700 & Above Employee

• Senior Subject Matter Expert

  • Jan 2016 - Jan 2018

  Helps in training new hires, does regular floor walk to support new hires and agents who are struggling with their performance. Coaching non performing representatives and help motivate them to be better. Helps in training new hires, does regular floor walk to support new hires and agents who are struggling with their performance. Coaching non performing representatives and help motivate them to be better.



ORBITZ

• United States
• Technology, Information and Internet

• Customer Service Specialist

  • Feb 2014 - Jan 2016

  Assist leisure travelers set up / book their trips. Flight, hotel, car rental, parking and events. Escalation representative risk and retention department. Assist leisure travelers set up / book their trips. Flight, hotel, car rental, parking and events. Escalation representative risk and retention department.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Data Analyst

  • Feb 2012 - Feb 2014

  Customer Service / Data Analyst / Subject Matter Expert for a US based bank. Customer Service / Data Analyst / Subject Matter Expert for a US based bank.