Public Information Officer

• Oct 2020 - Present

➢ Web Design & Styling: Redesigned website with an updated design and layout & user-friendly navigation➢ Social media management: Increased social media engagement by 150%➢ Content creation: Used graphic design skills to curate appealing content➢ Community Relations: Coordinated with the Urban Economic Development department to promoteongoing projects throughout the city➢ Drafted press releases/memos➢ Identified residents’ needs through market research and market analysis

Content Marketing Associate

• Nov 2019 - Present

Student Administrative Support

• Jun 2017 - Jul 2020

➢ Handled and resolved student questions or compliments with satisfactory results.➢ Coordinated various community/student outreach events on & off campus to build community collaborations and partnerships➢ Collaborated with scheduling Continuing Education courses.➢ Provided a positive liaison between instructors and students.➢ Coordinated local ad scheduling➢ Prepared digital files, physical documents and work requests in compliance with company guidelines. ➢… ➢ Handled and resolved student questions or compliments with satisfactory results.➢ Coordinated various community/student outreach events on & off campus to build community collaborations and partnerships➢ Collaborated with scheduling Continuing Education courses.➢ Provided a positive liaison between instructors and students.➢ Coordinated local ad scheduling➢ Prepared digital files, physical documents and work requests in compliance with company guidelines. ➢ Assisted in Dual Enrollment preparation Show more Show less

Marketing Assistant/Customer Service Rep.

• Dec 2013 - Dec 2016

➢ Developed communications and marketing plans to support company goals and identify appropriate channels for reaching target audiences➢ Streamline affordable shipping solutions to better fit the company budget➢ Provided customers with product knowledge➢ Developed an effective inventory system for easy reordering & sorting processes➢ Social media management and engagement➢ Organized trade shows and product launch events

Sales Team Member

• Jul 2013 - Nov 2013

➢ Maintained an organized store floor➢ Provided product demonstrations to improve customer awareness➢ Strong proficiency in the use of POS technologies

Office Manager/Customer Service Rep.

• Jun 2010 - Oct 2012

➢ Inventory management➢ Established a clear line of communication between customers and management➢ Implemented easy, accurate scheduling systems➢ Wrote, edited and produced content for the company’s brochures, flyers, email marketing and website