Experience

Pulaski Community School District
• United States
• Primary and Secondary Education
• 200 - 300 Employee
• Information Technology Technician

  • Jul 2019 - Present


Albany School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Director

  • Oct 2017 - Jul 2019

  I support all of the teachers, staff and students of the Albany School District with a wide range of information technology needs. (Device tech, Printer tech, Network specialist, Desktop Support, just to name a few) I support all of the teachers, staff and students of the Albany School District with a wide range of information technology needs. (Device tech, Printer tech, Network specialist, Desktop Support, just to name a few)



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Sep 2016 - Oct 2017

  • Provided technical assistance to Hospitals all over the United States • Installed, Upgradeed, and Maintained iConnect Access Imaging Servers • Troubleshooted Windows-based servers with varied versions of the Microsoft Server OS and SQL Server software packages on them • Responded to On-Call and Emergency System Down Issues as needed • Provided technical assistance to Hospitals all over the United States • Installed, Upgradeed, and Maintained iConnect Access Imaging Servers • Troubleshooted Windows-based servers with varied versions of the Microsoft Server OS and SQL Server software packages on them • Responded to On-Call and Emergency System Down Issues as needed



Oconto Unified School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• IT Support Specialist

  • Mar 2012 - Sep 2016

  • Assisted with first ever self-guided installation of Infinite Campus SIS • Assisted with computer deployments (two 600 device deployment projects) • Provided one-to-one technical support to all teachers, faculty, and staff. • Maintained and provided support for all PC’s, printers, projectors and classroom IT peripherals. • Administered Gmail, active directory, and building access security accounts, • Assisted with first ever self-guided installation of Infinite Campus SIS • Assisted with computer deployments (two 600 device deployment projects) • Provided one-to-one technical support to all teachers, faculty, and staff. • Maintained and provided support for all PC’s, printers, projectors and classroom IT peripherals. • Administered Gmail, active directory, and building access security accounts,



TEK Systems

• United States
• Railroad Equipment Manufacturing
• 1 - 100 Employee

• PC Technician

  • May 2011 - Jun 2011

  • Imaged and installed new computers for faculty and staff following detailed setup guides • Assisted with the inventory and shipment of old IT equipment that needed to be sent back to IBM • Provided desktop support to solve issues with laptops, desktops, and Computers on Wheels (COWs) • Imaged and installed new computers for faculty and staff following detailed setup guides • Assisted with the inventory and shipment of old IT equipment that needed to be sent back to IBM • Provided desktop support to solve issues with laptops, desktops, and Computers on Wheels (COWs)



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service and Problem Resoultion Rep II

  • Aug 2010 - May 2011

  • Provided first level member support for all matters dealing with the AT&T Uverse Program (TV, cable, phone) • Troubleshooted any problems related to wireless internet connectivity, TV picture quality , CVOIP phone quality, and billing which involves any Uverse equipment • Submitted detailed documentation of all trouble cases and escalated issues when necessary • Provided first level member support for all matters dealing with the AT&T Uverse Program (TV, cable, phone) • Troubleshooted any problems related to wireless internet connectivity, TV picture quality , CVOIP phone quality, and billing which involves any Uverse equipment • Submitted detailed documentation of all trouble cases and escalated issues when necessary



Norbertine Volunteer Community Site: Boys and Girls Club of Green Bay

• Volunteer Computer Administrator

  • Aug 2009 - Jun 2010

  Maintained both Administrative and Kids Membership Computer Networks (around 80 desktops). Created/used GPO’s, scripts, and other administrative tools while working with Microsoft Server 2003. Troubleshooted, rewired, and reinstalled a database that required the use of mobile and stationary barcode scanners Served as a one-on-one computer support technician for all staff members Maintained both Administrative and Kids Membership Computer Networks (around 80 desktops). Created/used GPO’s, scripts, and other administrative tools while working with Microsoft Server 2003. Troubleshooted, rewired, and reinstalled a database that required the use of mobile and stationary barcode scanners Served as a one-on-one computer support technician for all staff members



Newman Center Catholic Ministries

• Computer Tech

  • Aug 2006 - Aug 2009

  Maintained computer network and internet connection as well as setup the computer network for their new building Maintained computer network and internet connection as well as setup the computer network for their new building



Plexus Corporation

• IT Services and IT Consulting
• 1 - 100 Employee

• Information Technology Intern

  • Mar 2008 - May 2009

  Monitored JD Edwards Forecasting Software Assembled and imaged Trend Anti-Virus Servers Documented and Inventoried many areas of the network infrastructure Troubleshooted software and hardware issues with staff computers Collaborated with team members to setup and staff the IT Global Service Desk Monitored JD Edwards Forecasting Software Assembled and imaged Trend Anti-Virus Servers Documented and Inventoried many areas of the network infrastructure Troubleshooted software and hardware issues with staff computers Collaborated with team members to setup and staff the IT Global Service Desk



Academic Computing Helpdesk

• Helpdesk Operator

  • Dec 2006 - Mar 2008

  Answered calls from students and staff Worked through technology questions over the phone Used knowledge, technology, and skills to come up with appropriate problem solutions Answered calls from students and staff Worked through technology questions over the phone Used knowledge, technology, and skills to come up with appropriate problem solutions



Oconto School District

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Network Assistant Intern

  • Jun 2007 - Aug 2007

  Assisted Network Administrators with reimaging networked computers Maintained and Organized District Computer Labs Troubleshooted staff and faculty computers with one-on-one help when needed Assisted Network Administrators with reimaging networked computers Maintained and Organized District Computer Labs Troubleshooted staff and faculty computers with one-on-one help when needed