Experience

THE WESTWOOD ACADEMY (COVENTRY)
• United Kingdom
• Education Administration Programs
• 1 - 100 Employee
• English Teacher

  • Sep 2021 - Present


Coventry Building Society

• United Kingdom
• Banking
• 700 & Above Employee

• Customer Service Assistant

  • Mar 2020 - Jul 2021

  Managing financial data in line with GDPR regulations, executing both cash and digital payments on an ad hoc basis whilst ensuring a strong level of security is in place throughout. Responsible for upskilling knowledge and sharing information in a clear and concise manner, I effectively navigate between various digital systems to track and input relevant data material. Key responsibilities • Securely handling customer data through the initiation and undertaking of security processes. • Reconciling auto-pay mandates and payment dockets • Ad hoc administration • Leading meetings on a rota basis Show less



LIBERTY POINT (COVENTRY) LIMITED

• United Kingdom
• Real Estate

• Residence Administrator

  • Sep 2019 - Oct 2019

  Fixed term temporary contract in a front of house role, acting as the first port of call for residents on site and aiding in the administration of new residents. I was responsible for data input and migration, scanning documents and ensuring information was inputted into the correct database. I formatted and sent masss e-mails, created spreadsheets, and reorted any issues following the set procedures. I was also responsible for answering and directing phone calls with excellent manners. Fixed term temporary contract in a front of house role, acting as the first port of call for residents on site and aiding in the administration of new residents. I was responsible for data input and migration, scanning documents and ensuring information was inputted into the correct database. I formatted and sent masss e-mails, created spreadsheets, and reorted any issues following the set procedures. I was also responsible for answering and directing phone calls with excellent manners.



IEC Neo Town International Kindergarten

• English Teacher

  • Sep 2018 - Jul 2019

  Teaching English as a foreign language to Kindergarten children in Foshan, China. Key duties include holding lessons in reading and speaking English, creating lesson plans and lesson resources, tending to the needs and care of the children when outside of lessons. I contribute towards a positive work environment and develop healthy relationships between myself and other teachers. Teaching English as a foreign language to Kindergarten children in Foshan, China. Key duties include holding lessons in reading and speaking English, creating lesson plans and lesson resources, tending to the needs and care of the children when outside of lessons. I contribute towards a positive work environment and develop healthy relationships between myself and other teachers.



Morrisons

• India
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Team Leader

  • Nov 2017 - Aug 2018

  Promoted to team leader following a high standard of work across multiple departments – tending to customers directly and ensuring all needs are met in a highly satisfactory manner, adapting should any concerns arise. I contribute towards a positive working environment for the checkouts team, demonstrate strong leadership skills and a mind for problem solving.

• Customer Service Assistant

  • Sep 2016 - Nov 2017

  Maintaining the high standards of Morrisons stores whilst delivering a great service in a direct customer facing role. Handling food and other items at the checkouts, ensuring a steady pace is kept whilst adapting to the needs of the customer in question. Whilst working in the administration department, I guaranteed that legal price checks were up to date and amended any promotional offers and marketing materials accordingly. I followed bulletins and left coherent reports for the uses of other team members. Key duties involve prompt application, I.T literacy, independent work, initiative, communication, and public integration. Show less



Compass Group

• Investment Management
• 1 - 100 Employee

• Hospitality Waitress

  • Jul 2015 - Jul 2016

  Whilst working in a fast paced hospitality environment, I demonstrated a thorough knowledge of product information and provided recommendations to ensure that contact with potential allergens was avoided. Additionally I adapted with ease to any issues that arose, whether it be regarding dietary requirements or the high demand of produce, and worked to resolve any issues promptly. I ensured that standards of cleanliness in all areas are maintained in a hygienic and safe manner. Key duties involve teamwork, independent work, time management, communication, hygiene maintenance and public integration. Show less



University of Leicester

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Helper

  • Feb 2015 - Feb 2016

  Providing requested short-term assistance on applicant visitation days for potential students and parents, guiding them through campus and offering insight into higher education at the University of Leicester. Key duties involved heavily independent work, time management, public integration and communication. Providing requested short-term assistance on applicant visitation days for potential students and parents, guiding them through campus and offering insight into higher education at the University of Leicester. Key duties involved heavily independent work, time management, public integration and communication.



John Lewis

• United Kingdom
• Truck Transportation

• Seasonal Sales Associate

  • Nov 2015 - Dec 2015

  Maintaining the partnership's award winning reputation for customer service during peak selling times, possessing a warm and approachable manner whilst willingly adapting to the changing demands of a busy selling environment. Key duties involve independent work, interpersonal sensitivity, communication, time management, IT knowledge and public integration. Maintaining the partnership's award winning reputation for customer service during peak selling times, possessing a warm and approachable manner whilst willingly adapting to the changing demands of a busy selling environment. Key duties involve independent work, interpersonal sensitivity, communication, time management, IT knowledge and public integration.