Experience

Gravity Research
• France
• Architecture and Planning
• Vice President, Research

  • Jun 2023 - Present


Meta

• French Polynesia
• Law Practice
• 1 - 100 Employee

• UX Research Manager

  • May 2022 - Jun 2023

  * Research Lead for cross-functional product group responsible for developing Meta’s first-party paid messaging products: 0-1 product in a global, multi-billion dollar opportunity area for Meta. Ensured product design, engineering, and product management implemented user insights in product decision-making process * Recognized in annual review for up-leveling research team’s quality, rigor and excellence across both quant and qual projects: user surveys, in-depth interviews, focus groups, diary studies, usability studies. Directed research team through successful Alpha and Beta tests, and preparation for scaled tests. * Managed team of senior and junior researchers. Set expectations, allocated resources, drove delivery. Led team through full performance cycle in 2022, including multiple reviews and considerable company uncertainty. * Speed of onboarding exceeded expectations. Led new manager onboarding sessions within first six months at Meta. Show less



Gartner

• United States
• Information Services
• 700 & Above Employee

• Research Director - Team Manager

  • Aug 2019 - May 2022

  * Helped senior Financial Services leaders make revenue-critical customer experience, employee experience and G2M decisions through provocative and pragmatic research. * Partnered with our clients and senior Gartner leaders’ team to deliver research that received above company average client scores and drove revenue performance. * Authored ebook that drove client renewals. Led team that identified insight to enable 2x productivity of frontline workers, and metrics that are more effective than NPS for assessing customer experience. * Executed and up-leveled team quality during Gartner’s signature research process: hypothesis generation, custom surveys, data analysis, in-depth interviews, and root-cause analysis to identify best-in-class solutions. * Received Exceed Expectations rating in 2022 performance review process. Moved from IC to Manager role due to team leadership shown during the pandemic. Show less



Hanover Research

• United States
• Market Research
• 300 - 400 Employee

• Managing Research Director

  • Aug 2017 - Aug 2019

  * Managed Hanover's higher education custom market research team, comprising over 50 employees that serve Hanover's ~350 higher education clients. * Work with Chief Content Officer and other senior leaders to maximize team revenue renewal and expansion, ensure client satisfaction, and push through product improvements.* Manage senior staff on higher education team, including bi-annual performance reviews, and set overall direction for the team's research directors and analysts. This has recently included multiple changes to internal team processes, ongoing oversight of initiatives that the team was executing, and ensuring that higher education projects are delivered on time and to agreed-upon client specifications. * Managed major change initiative seeing a re-launch of all higher-education products. Resulted in an approx. 50% reduction in project timelines with no degradation in project quality or client renewal rates, with the latter remaining the highest in the company. Show less

• Senior Research Director

  • Jan 2015 - Jul 2017

  * Managed a small-team of market research directors and analysts. Consulted with directors on client strategy and project management challenges, and drove team towards team revenue and performance goals. * Among own clients, managed full array of quantitative and qualitative projects: survey, data analysis, in-depth interviews, best practices, benchmarking, etc. Assigned pool of high-value and visibility clients to ensure the success of their relationship with Hanover. Research directly led to the launch of dozens of new academic programs worldwide, and to a number of institutional improvements/re-organizations.* Consistently exceeded expectations in role and received company award for excellence in higher education research management. Show less

• Research Director

  • Dec 2012 - Dec 2014

  * Managed diverse client pool of over 30 domestic and international clients in the higher education sector. Averaged 90% renewal rate of revenue managed per year, significantly exceeding company average. * Managed diverse array of research projects: secondary/desk research, survey projects (design/administration/analysis), analysis of client data, competitive benchmarking, qualitative research. * Personal manger to a number of junior analysts, assisting in their professional development. Interviewed, assessed and onboarded a number of new researchers. Show less

• Research Analyst

  • Apr 2012 - Nov 2012

  * Completed a wide array of market research reports focused on the K12 and higher education sector. * Reports included market sizing and analysis for new academic programs, competitive benchmarking, survey design and analysis.* Consistently exceeded expectations leading to promotion to a management position, Content Director, after less than 9 months in seat.



The Brookings Institution

• United States
• Think Tanks
• 500 - 600 Employee

• Online Communications Specialist

  • Oct 2011 - Mar 2012

  Web analytics using a variety of progams (Omniture, Crowdbooster, Google Analytics, Sugar, Brightcove, Feedburner). Produced insights on website usage and how this could be improved. Participated in regular meetings that discussed how Brookings would cover major news items in areas such as foreign policy, economics, and governance. Advanced use of Microsoft Office products. Web analytics using a variety of progams (Omniture, Crowdbooster, Google Analytics, Sugar, Brightcove, Feedburner). Produced insights on website usage and how this could be improved. Participated in regular meetings that discussed how Brookings would cover major news items in areas such as foreign policy, economics, and governance. Advanced use of Microsoft Office products.



University of St Andrews

• United Kingdom
• Higher Education
• 700 & Above Employee

• Teaching Assistant

  • Sep 2009 - Jan 2011

  Taught multiple classes of undergraduate students. Researched, planned and delivered tutorials on a wide range of historical topics. Marked student assignments and dealt with student queries, both electronically and in person. Taught multiple classes of undergraduate students. Researched, planned and delivered tutorials on a wide range of historical topics. Marked student assignments and dealt with student queries, both electronically and in person.



House of Commons

• United States
• Manufacturing
• 1 - 100 Employee

• Intern for Boris Johnson MP

  • Aug 2007 - Aug 2007

  Intern for Boris Johnson MP, then Shadow Minister for Higher Education. Intern for Boris Johnson MP, then Shadow Minister for Higher Education.



M&A Monitor Ltd

• United Kingdom
• Information Services
• 1 - 100 Employee

• Financial Analyst

  • Sep 2006 - Aug 2007

  Produced analytical reports on mergers and acquisitions. Data collection involved both secondary and primary research. Involved extensive use of Excel, Word, and internal database software. Produced analytical reports on mergers and acquisitions. Data collection involved both secondary and primary research. Involved extensive use of Excel, Word, and internal database software.